Dispatch operations specialist Jobs

IT Desktop Support
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- $40–$45 an hour
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
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IT Desktop Support
Sky Systems Inc —Quebec City, QC
- $40–$45 an hour
- Part-time
- Customer service
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- Communication skills
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Excavator Operator
Resolve Environmental Solutions Inc. —Fort St. John, BC
- $26.78–$43.34 an hour
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- First Aid Certification
- Travel
- Dental care
- Paid time off
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5d
Senior Software Developer - Transit Platform Modernization
GTT, LLC —Toronto, ON
- $95–$105 an hour
- Contract
- Hybrid work
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Heavy Duty Equipment Mechanic
STRIVE Recruitment —Bolton, ON
- $30–$35 an hour
- Overtime
- Construction experience
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ETL Developer
Independent Electricity System Operator —Mississauga, ON
- $111,072–$158,704 a year
- Computer science
- Computer Science
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15h
Response Centre Specialist
London Drugs Limited —Richmond, BC
- $18.25–$22.73 an hour
- Part-time
- First Aid Certification
- Computer skills
- Phone etiquette
- Dental care
- Vision care
Quick apply
Product Specialist
Arcus Power —Calgary, AB
- Full-time
- Sales
- SQL
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- Wellness program
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Bilingual Service Coordinator - FR/EN
Convergint Technologies Ltd —Laval, QC
- On call
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- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Equipment Associate
United Rentals, Inc. —Sherwood Park, AB
- Weekends as needed
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- Forklift
- High school diploma or GED
- Dental care
- Paid time off
11d
Spécialiste Réseau
AXA —Montréal, QC
- Bilingual
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Production Supervisor
Parrish and Heimbecker —Inkerman, ON
- Weekends as needed
- No university degree
- Leadership
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AZ Truck Driver
Parrish and Heimbecker —Denfield, ON
- $30.57 an hour
- Full-time
- Driving
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- Tuition reimbursement
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Spécialiste, MCC (Centre de contrôle d’entretien)
Air Transat —Montréal, QC
- Full-time
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Sr AI/ML Software Developer
NAVBLUE, Inc. —Waterloo, ON
- Full-time
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- English
- Java
- Flexible schedule
- Life insurance
Outpost Technician
ALSTOM —Etobicoke, ON
- Full-time
- Communication skills
- Mechanical knowledge
Specialist, Maintenance Control Center (MCC)
Air Transat —Montréal, QC
- Full-time
- Bilingual
- Spanish
- English
- Employee stock purchase plan
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IT Desktop Support

Sky Systems Inc
Ottawa, ON

Quick apply

Job details

Part-time
$40–$45 an hour
4 days ago

Qualifications

Jira
ITIL Certification
Customer service
LAN
Network infrastructure
ServiceNow
Communication skills
CompTIA A+

Full job description

Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs

Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
Manage and track loaner/spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts (add/remove users, password resets, ownership updates).
Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or reset during failures under guidance from central IT.
Ability to work at height when required (ladder/lift).
Maintain communication with onsite/offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

2–4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

Experience using ITSM tools (ServiceNow, Jira).
Exposure to AV control systems or room management systems.
Basic understanding of AV-over-IP or networked AV environments.
Experience working in enterprise or fast-paced onsite environments.
Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
Audio Visual Support
Basic understanding of networking and TCPIP
Basic understanding of fiber, copper, network infrastructure
Crestron Fusion
Hardware support
Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
CompTI certA A+
OEM Certifications

Role Expectations

Provide on call/dispatch support for your assigned region during business hours, as needed.
Acknowledge dispatched tickets within one (1) hour of the request being sent.
Any tickets received by client prior to 12:00pm Local Time will require Same Business Day Support
Any tickets received after 12:00pm Local Time will have a Next Business Day response time

#SKYSYS123

Pay: $40.00-$45.00 per hour

Application question(s):

How many years of IT experience do you have?
Do you have experience with AV?
This is a Dispatch role where when a ticket would be raised you would be informed prior 24 hours and ythe next day you have to go onsite to provide technical support. Are you ok with this working model?

Work Location: In person

Quick apply

Refine Your Search

IT Desktop Support

IT Desktop Support

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Senior Software Developer - Transit Platform Modernization

Heavy Duty Equipment Mechanic

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Response Centre Specialist

Product Specialist

Bilingual Service Coordinator - FR/EN

Equipment Associate

Spécialiste Réseau

Production Supervisor

AZ Truck Driver

Spécialiste, MCC (Centre de contrôle d’entretien)

Sr AI/ML Software Developer

Outpost Technician

Specialist, Maintenance Control Center (MCC)

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