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Tenant Relations Lead (Temp Mat Leave)
Hopehill Living in Community Society —Vancouver, BC
- $55,000–$65,000 a year
- Temporary
- Customer service
- Administrative experience
- In-person
- Disability insurance
- Dental care
Quick apply
12d
Registered Dental Hygienist - Olympic Village Dental
123Dentist —Vancouver, BC
- $55–$65 an hour
- Temporary
- Microsoft Excel
- Tuition reimbursement
Quick apply
Orthodontic Dental Hygienist
Kamatovic Orthodontics —Niagara Falls, ON
- From $42 an hour
- Part-time
Quick apply
Group Fitness Instructor - Mat Pilates and Aqua Fit
Movati Athletic (Group) Inc —Brantford, ON
- $27–$50 an hour
- Part-time
- High school diploma or GED
- No university degree
Optometrist (Locum) – Visique – Grande Prairie, AB
Visique —Grande Prairie, AB
Quick apply
Certified Pilates Instructor
Well.Link Pilates —West Vancouver, BC
- $35–$50 an hour
- Part-time
- Bilingual
- CPR Certification
- English
Quick apply
13d
Certified Pilates Instructor
Well Link Pilates —West Vancouver, BC
- $35–$50 an hour
- Part-time
- CPR Certification
- English
- First Aid Certification
- Store discount
- Flexible schedule
Quick apply
15h
Certified Pilates Instructor
Well.Link Pilates Studio —West Vancouver, BC
- $35–$50 an hour
- Part-time
- CPR Certification
- English
- First Aid Certification
- Store discount
- Flexible schedule
Quick apply
1d
Director of Analytics & Data Science
Super.com —Canada
- $195,000–$291,000 a year
- Full-time
- Remote
- SQL
- Leadership
- Python
- Paid time off

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WEB DEVELOPER ( Mat Leave Coverage - 19 months)
Merrithew International Inc. —Scarborough, ON
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Tenant Relations Lead (Temp Mat Leave)

Hopehill Living in Community Society
Vancouver, BC

Quick apply

Job details

Temporary | Full-time | Fixed term contract
$55,000–$65,000 a year
12 days ago

Qualifications

Mandarin
Customer service
Cantonese
Administrative experience
Leadership
Communication skills
Property management
Office experience

Full job description

Are you passionate about creating safe, welcoming communities where seniors can thrive? We are seeking a Tenant Relations Lead to support our Independent Living communities by building positive resident relationships, navigating complex tenancy matters, and helping ensure residents have the supports they need to live well. This is an opportunity to make a meaningful impact while working as part of a collaborative and compassionate team.

JOB SUMMARY

This temporary position supports the Independent-Living Team by focusing on tenancy administration, compliance and day-to-day operational continuity during a maternity leave period. The role works in close partnership with the Assistant Manager, who will hold responsibility for team leadership, while this position focuses on core tenancy responsibilities.

The Tenant Relations Lead will carry out their duties in accordance with the Canadian Baptists of Western Canada (“CBWC”) Statement of Faith and CBWC Cultural Statement. They always maintains the highest quality of customer service, and treats all stakeholders with kindness, patience and respect.

Core Outcomes:

Effective resolution of tenant concerns and complaints
Consistent and compliant tenancy processes across the full tenant lifecycle
Reliable support and backfill for tenancy operations (including Coordinator functions)
Accurate oversight of vacancy, intake, and unit management
Clear and consistent communication with residents
Timely identification and escalation of tenancy-related risks
Strong adherence to privacy and confidentiality standards

KEY RESPONSIBILITIES

Tenancy Leadership & Escalations

Lead resolution of tenant conflicts, complaints, and complex tenancy issues escalated from frontline staff
Oversee and support the full tenancy lifecycle from intake to move-out
Support and backfill the Tenant Relations Coordinator, ensuring continuity of daily tenancy operations
Apply consistent interpretation of tenancy policies, agreements, and procedures
Support advanced tenancy processes, including: coordination related to formal notices or escalated matters, and preparation for tenancy‑related proceedings where applicable
Identify recurring issues and support improvements to tenancy practices and consistency

Compliance and Tenancy Administration

Support tenancy administration, as needed
Oversee and approve rent increases and income verification processes
Ensure compliance with housing agreements, tenancy policies and organizational expectations
Ensure appropriate handling of confidential resident information and compliance with privacy legislation and organizational policies.
Identify, escalate, and mitigate tenancy-related, compliance, and privacy risks

Unit Tracking & Vacancy Management

Lead oversight of unit tracking and vacancy management, including: coordinating turnover processes with internal teams, and supporting timely occupancy decisions
Collaborate with relevant teams to ensure efficient and accurate transitions

Financial & Administrative Oversight

Approve and oversee cash float processes
Support accuracy, accountability, and documentation in tenancy‑related administrative processes

Resident Communication & Coordination

Oversee communication to residents regarding unit access and preventative maintenance, and tenancy compliance and potential breaches
Triage and coordinate with health authorities and external care organizations
Ensure communications are clear, consistent, and appropriately documented

Tenant Support & Referrals

Maintain awareness of resident well‑being
Identify residents who may benefit from additional support
Coordinate referrals to chaplaincy or other internal supports, as appropriate

Cross-Team Collaboration

Work closely with: Assistant Manager (alignment and escalation support), Tenant Relations Coordinator (frontline coordination)
Liaise with, Building Services, Finance and Chaplaincy
Participate in team check‑ins and shared tracking systems

PROFESSIONAL QUALIFICATIONS

Education & Experience

Experience in tenancy management, property management, or housing operations
Demonstrated experience managing tenant conflict, complaints, and escalations
Experience applying policies, compliance requirements, and risk‑based decision‑making
Familiarity with tenancy legislation and compliance frameworks
Experience in administration, documentation, and process coordination
Preferred experience in non‑profit housing or seniors housing environments
Preferred experience working with diverse or vulnerable populations

Skills & Abilities

Strong judgment and decision‑making skills, particularly in complex or sensitive situations
Excellent conflict resolution and de‑escalation skills
High level of accountability and attention to detail
Strong organizational and systems thinking skills
Ability to identify risk and take proactive action
Clear and professional communication skills
Ability to work both independently and collaboratively across teams
Strong understanding of role boundaries and escalation protocols

Pay: $55,000.00-$65,000.00 per year

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care

Experience:

Customer service: 2 years (preferred)
Property management: 1 year (preferred)

Language:

Cantonese (preferred)
Mandarin (preferred)

Work Location: In person

Quick apply

Refine Your Search

Tenant Relations Lead (Temp Mat Leave)

Registered Dental Hygienist - Olympic Village Dental

Orthodontic Dental Hygienist

Group Fitness Instructor - Mat Pilates and Aqua Fit

Optometrist (Locum) – Visique – Grande Prairie, AB

Certified Pilates Instructor

Certified Pilates Instructor

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