Helpdesk analyst Jobs

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- $20 an hour
- Microsoft Excel
- Microsoft Outlook
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Quick apply
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- Full-time
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Citi —Mississauga, ON
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CGI —Montréal, QC
- Full-time
- Bilingual
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- Profit sharing
- Employee stock purchase plan
Quick apply
Bilingual Product Support Analyst (Canadian French)
D2L —Kitchener, ON
- $55,000–$65,000 a year
- Weekends as needed
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- Computer Science
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Quick apply
Associate Director - QTS Fixed Income Production Services Support (Capital Markets)
Royal Bank of Canada —Toronto, ON
- Full-time
- Microsoft Powerpoint
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Specsavers —Burnaby, BC
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Royal Bank of Canada —Montréal, QC
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LTM —Mississauga, ON
- $74,621–$78,178 a year
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Quick apply
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Analyst - Trading & Commercial Analytics
CWP Energy —Montréal, QC
- Full-time
- Computer science
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Nakisa —Montréal, QC
- Hybrid work
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Scotiabank —Toronto, ON
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Services Conseils IntelliSoft inc. —Montréal, QC
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PolyAI —Toronto, ON
- Salesforce
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Quick apply
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Technical Business Analyst Co-op at Acturis Canada - Fall 2026

Acturis -
Victoria, BC

Quick apply

Job details

Internship / Co-op
$20 an hour

Qualifications

French
Microsoft Excel
Microsoft Outlook
Customer service
Math
Bachelor's
Communication skills

Full job description

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. We have grown exponentially since the founding of the company in 2000. To date more than 95,000 individuals in over 40 countries use Acturis solutions to power their business and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent. With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues
Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
Receive written constructive performance feedback and encouragement during your co-op term.
Be given real responsibility for assisting on projects as soon as you are ready
Receive a competitive wage and regular performance-based reviews

Why Join the Acturis Team?

Central location 15-minute walk from downtown
Quick access to fitness facilities to take care of physical health
Bike lockers and storage to support your daily commute
Office patio with view for social gatherings and connections

Personal Development as a Co-op

Acturis believes that professional development is key to the co-op program. In this position, you will follow a clearly defined co-op path that recognises personal development and contribution to the company.

Acturis will support your development as a co-op with the following:

You will receive structured targets, regular feedback and performance reviews
Your team will deliver concentrated initial training and close mentoring, with daily support and weekly one to ones. Senior colleagues will also run training sessions to pass on industry experience and best professional practices
You and your mentor will regularly review your co-op course requirements and how these should be fulfilled
The company will provide opportunities to participate in company social events

The Position

As a Technical Business Analyst in our integration or risk capture team you will:

Work in a team focused on insurance product implementations
Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Acturis System
Design and implement top quality new software solutions
Solve challenging technical problems using a structured and logical approach
Gather client requirements and turn these into detailed, unambiguous and accurate specifications
Manage the build of sometimes complex implementations, and ensure this is done to specification
Continuously monitor and improve all aspects of the Acturis System

Technical Business Analyst roles exist in teams across the business at Acturis. The roles differ in technical focus, more technical roles include developing solutions for various insurance products. Roles also differ in the amount of client-facing time, some roles involve a lot of interaction with our Canadian broker and insurer clients while others involve working closely with internal teams. At interview we will review your skill set and take into account any preferences you may have to identify the best fit role for you.

The co-op wage for this position is $20 per hour plus 4% in lieu of vacation. This may increase for subsequent co-op terms.

Candidate Profile

The successful candidates will have following attributes:

Second year and above co-op student
An aptitude for applying technology and structured problem solving
An ability to work in teams and learn quickly
Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
Excellent communication skills
Enthusiastic about providing quality customer service
Logical, well organised and practical
Confident and eager to take responsibility

The following attributes are highly appreciated but not required:

Science, Math or Engineering background
Understanding of a computer programming language
Fluent or Proficient in French
Experience in Customer Service role (example positions include: food service/restaurants, retail, hospitality, help desk)

What happens next?

Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:

A member of our recruitment team will reach out to you to schedule a 30-minute online assessment. These are done on a rolling basis.
A People Operations representative will schedule an introduction call.
Two technical/case study format interviews will occur with members of your future team.
References will be contacted and an offer will be sent your way!

Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.

Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact [email protected].

Quick apply

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