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Service Desk Technician
Adecco Canada —Ajax, ON
Diploma or degree in Computer Science, Information Technology, or related field. Handle incoming tickets and requests in a professional, customer-focused manner…
$25–$30 an hour
Quick apply

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Service Desk Technician

Adecco Canada -
Ajax, ON

Quick apply

Job details

Temporary | Contract
$25–$30 an hour

Qualifications

Microsoft Word
ITIL Certification
Microsoft Excel
Microsoft Outlook
Computer Science
SCCM
Customer service
Windows
IT support
ServiceNow
Communication skills
Active Directory
CompTIA A+
Help desk
Information Technology

Full job description

Adecco is currently hiring a full-time Service Desk Technician to join our client's IT team in Ajax, ON. This role is ideal for a customer-focused, technically skilled professional who enjoys troubleshooting, resolving issues, and supporting users in a fast-paced environment.
You will be responsible for providing day-to-day technical support, ensuring systems run smoothly, and delivering a high level of service to end users.

Pay Rate: $25.00 - $30.00 (based on experience)
Location: Ajax, ON
Shift: Monday to Friday | 7:30am - 4:30pm
Job type: Temporary | Full-time | 12-month contract
Vacancy Status: This posting is for an existing vacancy .

Here's why you should apply:

Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process

Responsibilities:

Assist with PC imaging, setup, and deployment
Diagnose and resolve IT incidents and service requests via ServiceNow, email, phone, and walk-up support
Troubleshoot issues related to PCs, laptops, printers, and peripherals
Support Windows 11 operating systems and Microsoft 365 applications
Perform basic Active Directory tasks (password resets, account unlocks, group updates)
Handle incoming tickets and requests in a professional, customer-focused manner
Track, update, and manage tickets using an incident management system
Document incidents, resolutions, and standard operating procedures
Escalate complex issues to Level 2 support teams when required
Identify recurring issues and contribute to problem management and trend analysis
Follow ITIL-based processes for incident and request management

Qualifications and Skills:

Diploma or degree in Computer Science, Information Technology, or related field
2-5 years of experience in an IT support or help desk role
Strong communication and customer service skills
Windows 11
Microsoft 365 (Word, Excel, Outlook, Teams)
Active Directory (basic administration)
PC hardware (Dell preferred)
Printers and peripherals
SCCM imaging
Experience with IT ticketing systems (e.g., ServiceNow)
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset
A problem-solver with strong troubleshooting skills
Detail-oriented and organized
A team player with excellent communication skills
Ability to prioritize and manage multiple support requests
A customer-first mindset with a proactive approach
Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
As this role is subject to the Canadian Government's Controlled Goods Program (CGP) the qualifying applicants must possess Canadian Citizenship or permanent residency status.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
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