Abbotsford, Bc Audio visual & communication system Jobs – 2 Openings This Week

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IT Support Specialist

Mennonite Central Committee -
Abbotsford, BC

Apply Now

Job details

Full-time
$58,200–$64,660 a year
2 days ago

Qualifications

Azure
Customer service
LAN
Windows
Technical support
IT support
Intune
Help desk
VPN

Full job description

Canada, British Columbia, Abbotsford

Applications due: 17 Jul, 2026

Job Synopsis

Mennonite Central Committee British Columbia (MCC BC) is a faith-based organization working in the name of Christ to respond to human need and to work for peace and justice. Through local and global relief, development, and peacebuilding initiatives, MCC BC seeks to walk alongside communities with compassion, humility, and hope.

Reporting to MCC BC’s I.T. Manager and as a member of the MCC BC Information Technology team, the IT Support Specialist supports the delivery of Information Technology (I.T.) services that equip MCC BC teams to carry out this mission.

This is a hands-on, support- and ticket-based role for an IT professional with proven, practical experience who can work independently to resolve a broad range of day-to-day technical issues. This is not a supervisory or management role; it is a frontline technical resource for administrative teams, Thrift Shop, and Social Enterprise teams across multiple locations in British Columbia, and affiliated organizations, providing reliable, proficient-level technical support.

Responsibilities include installing and configuring hardware and software; responding to and resolving technology support tickets; supporting systems supplied through MCC’s Global I.T. group; supporting staff in their day-to-day use of MCC BC technology; and supporting technology projects and asset tracking.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the Anabaptist community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as at churches or faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

ESSENTIAL

Demonstrated commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking
2+ years of hands-on experience providing IT support in a help desk, service desk, or technical support environment, with demonstrated experience using a ticketing/ITSM system to track, prioritize, and resolve support requests
A certificate, diploma, or equivalent combination of education and practical experience in relevant technology platforms
Legally able to work in Canada
Satisfactory criminal record clearance (required upon hire)

PREFERRED

Proficient, working knowledge of Microsoft technologies (e.g., MS365, Windows OS)
Experience in a team, volunteer, or customer service role
Knowledge of Canadian faith-based charities an asset

KEY COMPETENCIES

Technical Troubleshooting: Proficient at diagnosing and resolving a wide range of hardware, software, and network issues
Microsoft & Cloud Proficiency: Demonstrated intermediate-level skills in configuring, supporting, and maintaining Microsoft-based systems (e.g., MS Azure, MS Intune, Exchange & MS365) and various cloud/SaaS platforms, along with related devices and networks (VPN, LAN, wireless)
User Support & Communication: Ability to communicate clearly and provide helpful support to users
Organization & Task Management: Ability to follow processes and complete assigned tasks reliably
Team Collaboration: Works constructively with team members and stakeholders

Key Responsibilities

SYSTEMS MANAGEMENT

Independently install, troubleshoot, and maintain technology hardware, software, audio visual, and telephony equipment
Support routine monitoring of systems and adherence to MCC IT standards, escalating issues as needed
Assist in identifying and suggesting small improvements to technology or processes
Help document procedures, configurations, and technical guides
Support maintaining technology asset inventories
Other Systems Management duties assigned by I.T. Manager or MCC BC senior leadership, as required

USER SUPPORT

Provide first- and second-level support to users of Information Technology, telephony, and audio-visual systems, independently resolving the majority of support requests
Escalate only highly complex or specialized issues to senior I.T. team members
Communicate clearly with end users regarding issues and progress
Maintain records of support activities and completed tasks
Manage assigned tickets through to resolution within service-level targets, maintaining accurate documentation in the ticketing system
Assist with onsite technology support for events, including setup and teardown
Help document and share procedures and training materials
Support delivery of informal user guidance or training
Other I.T. User Support duties assigned by I.T. Manager or MCC BC senior leadership, as required

ORGANIZATION, TEAM, & PERSONAL DEVELOPMENT

Participate fully in MCC BC’s organizational life, including meetings, training, devotionals, and team initiatives
Model MCC BC’s Christian identity and values in professional conduct and relationships
Adhere to MCC BC organizational, safeguarding, and IT policies and procedures
Contribute to a respectful, safe, and accountable organizational culture
Engage in ongoing learning and skill development
Support planning activities related to the role as requested
Other Organization, Team and Personal Development responsibilities assigned by I.T. Manager or MCC BC senior leadership, as required

Challenges

Large geographical scope;Diverse group of stakeholders;Occasional evening and weekend work

Start Date

03 Aug, 2026 - may be adjusted, or until suitable candidate is identified.

Term Length

1 year term, with the possibility of extension subject to organizational needs.

Salary Details

The salary range for this position is $58,200-$64,660 annually. Placement within the salary range will be based on qualifications.

Benefits

Comprehensive Group Benefits package is provided on Day 1 of employment: Extended Medical/Dental/Vision, Life Insurance, Dependent Life Insurance, AD&D, travel insurance/global medical assistance, and a 5% RRSP matching. Generous vacation and sick day allowance, and Employee Assistance Program supports staff wellness.

Additional Information

This position is regular full-time 37.5 hours per week.

This position operates primarily within general office hours of 8:30 – 4:30 pm, Monday to Friday. Can require working extended, after or holiday hours, if necessary.

Work environment and physical demands: This position will work in a busy office environment, responding to requests as they come in and with some project deadlines. This position may require up to 100% computer-monitor time. This position may require lifting up to 50 pounds. This position will have low interactions with vulnerable populations.

Location Description

This position is located at MCC BC’s Abbotsford head office. Hybrid work may be possible. May require travel to other communities or MCC BC locations within British Columbia or to liaise with MCC Global I.T. services across North America, as necessary.

Apply Now

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