TIME: 40 hours/week
REPORTS TO: Executive Director
SALARY: $58,000 - $65,000 per year
COMPANY DESCRIPTION
Wagner Hills Farm Society is a faith-based recovery centre located in Langley, BC. Wagner Hills is a one year recovery program for men, seeing people through this process with classes, counselling, and rehabilitation through work programs and community programs. We strive to bring healing, growth, and transformation for people on the road to recovery.
JOB OVERVIEW + OBJECTIVES
This role sits at the intersection of compassion and coordination, guiding applicants from their very first inquiry through every milestone of their recovery program. The Case Manager leads case management while supporting the intake, and transition planning processes, ensuring that every person who walks through the doors of Wagner Hills Farm Society is set up for success from day one. Working in close collaboration with the Client Services Team and Operations Manager, this position is a driving force behind the quality, consistency, and humanity of the program.
They will manage the development of individualized monthly Personal Service Plans as required under the Assisted Living Act - the Case Manager ensures no detail is missed and no resident is overlooked. This leader also helps shape the next generation of social service professionals by co-supervising practicum students alongside the Client Services Team.
CORE COMPETENCIES
People Focus: Intuitively sees the needs and concerns of others and responds with care and intention. Collaborates well and approaches every interaction with a servant attitude. Builds genuine rapport and wins people over through authenticity. Demonstrates a high Emotional Quotient (EQ) and a strong ability to read people.
Flexible Thinking: Able to thrive in a fast-paced environment and effectively adapt to a wide variety of situations. Understands and appreciates different and opposing perspectives, proposing creative ways to do things differently. Displays a positive attitude in the face of ambiguity and change. Creative flexibility in complex situations leads to greater efficiency and better outcomes.
Communication: Uses multiple channels and means to communicate information effectively. Communicates clearly both verbally and in writing to individuals and groups. Proactively anticipates what needs to be communicated and takes initiative to ensure everyone has the information they need.
Developing Others: Creates and fosters an environment that encourages personal, spiritual, and professional growth and the transfer of knowledge to others. Assesses and evaluates residents’ knowledge, skills, and behaviours to identify strengths and development needs with respect to both their residency and future plans. Sees the unique potential in others and takes meaningful action to develop and guide them toward success. Skilled at developing, motivating, and overseeing diverse groups.
Thoroughness: Ensures that work and commitments are complete, accurate, and fulfilled. Attentive to detail and plans ahead to stay on top of timelines. Possesses a strong ability to focus on tasks and priorities amidst continuous distractions, delivering consistent, high-quality results.
RESPONSIBILITIES
- Reports to the Executive Director and works with the Client Services Team to ensure procedures and protocols are followed in a timely manner for all residents accepted to Wagner Hills Farm Society and participating in the program.
- Supports Admissions & CST Coordinator with the initial intake process.
- Assists with resident orientation into the program following established procedures for enrollment upon arrival and throughout the duration of the program.
- Works with the Operations Manager to implement the full program at Wagner Hills Farm Society — including participation and leadership in meetings, teaching classes, scheduling and attending functions on-site and in the community.
- Conducts personal service plan meetings with each resident monthly, developing goal-oriented, individually tailored plans, measuring progress, amending goals as needed, and building supports for implementation.
- Collaborates with the Client Services Team to supervise practicum students who are seeking training in a related field.
- Ensures all required documents are on file, including personal service plan reports.
OUTCOMES
- Monthly Personal Service Plans are consistently developed, documented, and updated on time for every resident, reflecting individualized goals and measurable progress.
- Residents demonstrate growth in recovery capital, life skills, and personal goals as reflected in PSP reviews and transition planning outcomes.
- Compliance with the Assisted Living Act is maintained at all times, with all required documentation filed accurately and on schedule.
- Practicum students and staff receive meaningful supervision and mentorship, reporting a supportive learning environment.
- The Client Services Team operates cohesively, with trauma-informed practices consistently embedded in resident support and program delivery.
- Supports residents transitioning out of the program by collaborating with Program Support Social Worker to ensure smooth, successful exits and positive long-term outcomes.
QUALIFICATIONS
- Post-secondary education in social work, psychology, or counselling preferred; Registered Social Worker designation is an asset.
- Recovery Coach certification and/or Recovery Capital training are assets.
- Knowledge of the Assisted Living Act requirements in B.C. with regard to Assisted Living and Community Care facilities; knowledge of resources locally and inter-provincially.
- Minimum of three years of experience in a social work capacity or within a residential addiction treatment or recovery facility.
- Ability to provide program supervision and to manage and train staff.
- Exceptional leadership, mentorship, and interpersonal skills.
- Excellent oral and written communication skills; able to communicate effectively and function calmly in situations requiring a high degree of sensitivity, tact, and diplomacy.
- Flexible and adaptable with strong conflict resolution skills; comfortable leading in fast-paced and changing environments.
- Sound clinical judgment with the ability to assess resident needs and capacity, and to assist residents with setting and achieving appropriate goals.
- Experience working with addiction, post-traumatic stress, and mental health concerns.
Pay: $58,000.00-$65,000.00 per year
Benefits:
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Do you have a reliable vehicle to get to/from work? (no public transit nearby)
Work Location: In person
