Aurora, On Service desk analyst Jobs – 12 Openings This Week

Analyst, Restaurant Systems (6-month contract)
Recipe —Vaughan, ON
- $53,000–$68,200 a year
- Contract
- Hybrid work
- Google Suite
- Customer service
- POS
Quick apply
Bilingual IT Service Desk Analyst
Yum! Brands —Vaughan, ON
- $55,000–$72,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No experience needed
- Designated paid holidays
- Disability insurance
Service Desk Analyst
BGIS —Markham, ON
- $47,118–$58,897 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
3d
User Support Technician
Carry Telecom Inc —North York, ON
- $37 an hour
- Full-time
- Windows
- Microsoft Office
- Computer networking
- Dental care
- Vision care
Quick apply
IT Support Analyst
360°kids —Markham, ON
- $55,000–$59,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
10d
Systems Analyst II
BGIS —Markham, ON
- $75,440–$94,300 a year
- Weekends as needed
- Hybrid work
- Azure
- Oracle
- Customer service

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Bilingual IT Service Desk Analyst
Yum! Brands —Vaughan, ON
Provide Level 1 support to KFC restaurant team members via telephone, email and online in response to technology incidents, service requests and how-to…
$55,000–$72,000 a year
Payment Operations Center Analyst - Level 1
Payments Canada —Toronto, ON
ITIL Foundation certification in IT Service Management. Commit to ongoing learning through in-house self-study, technical reading, and research to maintain…
$51,000–$85,000 a year
Quick apply
6d

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Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
Bachelor’s degree, College degree (or equivalent experience) in technology or related field. Paid orientation, training and development with opportunities to…
$48,000–$58,000 a year
Quick apply
Service Desk Analyst
BGIS —Markham, ON
Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from…
$47,118–$58,897 a year
3d

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service desk analyst jobs near aurora, on

Analyst, Restaurant Systems (6-month contract)

Recipe -
Vaughan, ON

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Job details

Contract | Fixed term contract
$53,000–$68,200 a year

Qualifications

Google Suite
Customer service
Post-secondary education
POS
Restaurant experience
Communication skills
Time management

Full job description

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, Montana’s, Olive Garden Canada, Kelseys, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The purpose of the Analyst, Restaurant Systems (6-month contract) is to accurately maintain, update, and launch all local and national Brand programs through their Point of Sale (POS), back office systems (inventory), e-commerce, and aggregator platforms as per the Brand specifications and requirements. The Restaurant Systems team also acts as a first point of escalation for the service desk, through troubleshooting issues accurately and efficiently.

What you will do in this role:

Implements changes and updates submitted by the Brand teams through a Request for Change (RFC)
Assists the Brands with the implementation of marketing initiatives (coupons and discounts)
Performs changes in POS, inventory, e-commerce and 3rd party platforms
Ensures that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data
Maintains and improves end user interaction for all Systems
Conducts comprehensive POS testing with Brand representatives
Conducts detailed inventory testing with Brand representatives which includes confirming recipe details, inventory and supplier items
Conducts thorough ecommerce testing with Brand representatives, which includes validating price, images, and menu item descriptions
Reviews and manages upcoming requests for changes and updates
Ensures that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems
Discuss ideas and solutions for future projects and initiatives
Works in conjunction with the Project Management team on Recipe and Brand specific projects intended on improving the system and support techniques relating to the restaurant
Works as first level escalation point for the service desk on back and front of house POS issues involving menu items, price, and print locations.
Works as first level escalation point for the service desk on inventory issues
Supports service desk with Restaurant Systems related issues

What we are looking for from you:

Post Secondary Education is considered an asset
Working knowledge of Windows environments
Data accuracy and verification
Experience with Point of Sale (POS) technology
Restaurant Operations Experience is a key asset
Good working knowledge of G-Suite
Prior experience or general knowledge with inventory systems
An appreciation of wider business demands
Strong time management skills and the ability to work under pressure
Demonstrated ability to quickly understand complex systems
Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills
Strong attention to detail
Strong problem solving skills
Ability to interact with individuals on all organizational levels
Strong organization skills
Multitasking

What’s in it for you?

Flexible/Hybrid work environment
Pay range: $53,000 - $68,200
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected]

Quick apply

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service desk analyst jobs in aurora, on

Analyst, Restaurant Systems (6-month contract)

Bilingual IT Service Desk Analyst

Service Desk Analyst

User Support Technician

IT Support Analyst

IT Support Specialist

Systems Analyst II

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