Burlington, On Customer care associate (bilingual) Jobs – 3 Openings This Week

Customer Care Associate (Bilingual)
Alcon —Mississauga, ON
- $25.00–$40.75 an hour
- Full-time
- Bilingual
- Customer service
- English
- Paid time off
Bilingual Paralegal
TransUnion —Burlington, ON
- $67,000–$92,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel

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Inside Sales Representative
Henderson Consulting & Associates —Burlington, ON
Provide technical sales support by understanding product specifications and addressing client inquiries. Proven experience in *inside sales *or or *call center…
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Retail Assistant Manager
AutoShack.com —Brantford, ON
Team members regularly lift and move items up to 40 lbs, often in multiple boxes, while stocking shelves, unloading inventory, and assisting customers.
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Bilingual Customer Experience Specialist
Canadian Appliance Source —North York, ON
Resolve and monitor Post-Delivery issues, including Return requests, warranty requests, parts & service, short shipments, returns, and refunds, ensuring timely…
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Customer Care Representative - Bilingual (Fr/Eng)
Canadian Appliance Source —North York, ON
Initiate outbound calls to our customers. They are responsible for providing exceptional customer service, primarily over the phone, email, and chat, for…
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Customer Care Associate (Bilingual)

Alcon -
Mississauga, ON

Apply Now

Job details

Full-time
$25.00–$40.75 an hour

Qualifications

Bilingual
French
Customer service
Post-secondary education
English
Microsoft Office
High school diploma or GED
Bachelor's
Communication skills

Full job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. This is a temporary contractor role. As a Customer Care Associate for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at Mississauga, Canada. In this role, a typical day will include:

Accurately and efficiently process, release, and track orders in all available platforms.
Remain current on all products, processes, policies, and procedures.
Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and making recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Recommend resolutions to issues and initiate within guidelines.
Actioning specific customer facing initiatives that may vary in timelines and expectations
Supporting outbound campaign to provide value-added services to our internal/external customers. i.e.: increasing digital footprint, proactive measures for specific project initiatives which could include analytical research i.e. Service Level Analysis, Customer Score Card Analysis and inventory management.

WHAT YOU'LL BRING TO ALCON:

Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering). Proficient in all MS Office Suite.
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism, advanced written and verbal communication in English and French required.
Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.)

Salary Range: The hourly pay range for this role is CAD $25.00 to CAD $40.75. Actual compensation will be based on skills, experience, and qualifications.

HOW YOU CAN THRIVE AT ALCON:

Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

See your impact at alcon.com.career

#LI-DNI

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

Apply Now

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customer care associate (bilingual) jobs in burlington, on

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