Burlington On Senior it support technician Jobs – 6 Openings This Week

Senior IT Support Technician
Audcomp Group Inc —Ancaster, ON
- $50,000–$60,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Disability insurance
- Dental care
Quick apply
3d
Senior IT Application Specialist
Geotab —Oakville, ON
- $104,400–$135,700 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Dental care
6d
Sr. Systems Administrator
OpenText —Mississauga, ON
- $67,200–$110,400 a year
- Linux
- Leadership
- Python
- Paid time off
11d
Enterprise Systems Administrator
Mohawk College —Hamilton, ON
- $43.61 an hour
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Disability insurance
- Dental care
Technical Account Manager
Adlib Software —Burlington, ON
- Full-time
- Management
- Computer Science
- Java
- Employee assistance program
Quick apply

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Senior IT Support Technician

Audcomp Group Inc -
Ancaster, ON

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year
3 days ago

Qualifications

Microsoft Windows Server
ConnectWise
System administration
Azure
Customer service
Windows
Firewall
Continuous improvement
Virtualization
IT support
Computer networking
VMWare
Business requirements
Cybersecurity
Class G Licence
Communication skills
Active Directory
Intune
Driving Licence
Time management
Help desk

Full job description

Senior Inside Escalation & Advanced IT Support Technician (L2-3)

In‑Office | Ancaster, Ontario

About Audcomp

Audcomp is a leading Managed Services and Managed Security Services Provider (MSP/MSSP) headquartered in Ancaster, Ontario. For nearly 40 years, we have delivered trusted IT, cybersecurity, and technology solutions to businesses across Canada. Our success is built on deep technical expertise, strong client relationships, and a collaborative, high‑performance team culture.

Position Overview

We are seeking a Senior Inside Advanced IT Support Technician (L2-3) to join our in‑office technical team. This is a hands‑on, senior technical role focused on advanced troubleshooting, root‑cause analysis, and resolution of complex issues across diverse client environments.

You will act as a technical support resource on our Help Desk, providing expert guidance, mentoring, and resolution support when advanced skills are required. You will work closely with engineers, service leadership, and project teams to ensure high‑quality outcomes and exceptional client experiences.

Key Responsibilities

Act as the primary L2-3 escalation point for complex technical issues on the Help Desk
Troubleshoot and resolve advanced infrastructure issues across servers, virtualization, networking, storage, and cloud environments, end user support and advanced trouble shooting
Provide deep technical expertise in Windows Server OS, Active Directory, Microsoft 365, Azure, VMware, and networking technologies
Analyze issues holistically, identifying root causes and implementing long‑term, stable solutions
Support and troubleshoot a wide range of third‑party and line‑of‑business applications, adapting quickly to new technologies
Work across multiple client environments, each with unique architectures, business requirements, and security needs
Assist with or lead technical components of projects, migrations, upgrades, and deployments as required
Communicate clearly and professionally with clients, translating complex technical issues into understandable business language
Create and maintain accurate documentation, knowledge articles, and service records
Collaborate closely with internal teams to ensure consistent service delivery and continuous improvement

Required Experience & Skills

5+ years of progressive experience in IT support, systems administration, or MSP environments
Exceptional troubleshooting and diagnostic skills across infrastructure and application layers
Strong hands‑on experience with:
Windows Server & Active Directory
VMware and/or Hyper‑V
Networking (firewalls, switching, routing, VPNs)
Microsoft 365 and Azure
Proven ability to adapt quickly to new tools, technologies, and third‑party applications
Experience supporting multiple clients with diverse IT environments
Outstanding verbal and written communication skills
Strong consulting mindset with the ability to recommend practical, business‑aligned solutions
Ability to work independently while also thriving in a collaborative team environment

Preferred Qualifications

Industry certifications (Microsoft, VMware, Cisco, security‑focused certifications)
MSP or MSSP experience
Exposure to cybersecurity tools, services, or managed security offerings

Professional Attributes

Strong customer service and relationship‑management skills
Excellent time management, organization, and prioritization abilities
Ability to think critically, adapt quickly, and work effectively in a fast‑paced environment
Confident decision‑making under pressure
Willingness to provide after‑hours support when required for critical issues or client needs
Valid driver’s license and access to a vehicle

What We Offer

Competitive compensation and benefits package
Paid training and certification opportunities
Clear career progression into senior engineering, architecture, or leadership roles
Collaborative, in‑office team culture with strong peer support
Exposure to modern, leading‑edge technologies
Long‑term opportunity with a stable, growing organization

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care

Experience:

IT support: 5 years (required)
IT Troubleshooting: 5 years (required)
Firewall: 3 years (required)
Microsoft Windows Server: 6 years (required)
Virtualization: 5 years (required)
Computer networking: 5 years (required)
Microsoft Intune/Copilot: 1 year (required)
ConnectWise: 2 years (preferred)

Licence/Certification:

Class G Licence (required)

Work Location: In person

Quick apply

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