From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.
As an Intermediate Cyber Security Analyst, you will monitor and respond to security alerts, assist with investigating security incidents, and help manage security tickets through to resolution with guidance from senior team members. You will review phishing submissions, support security-related requests, and maintain accurate documentation of security processes and client environments. You'll work closely with technical teams to help implement security best practices, participate in client security reviews and assessments, and contribute to improving clients' overall security posture. This role is designed to help you build hands-on cybersecurity experience while developing your technical, analytical, and problem-solving skills in a collaborative environment.
Life at SysGen - Perks & Benefits (What’s in it for you?)
- Earn More: Competitive salary plus performance-based compensation.
- Vacation Your Way: Take advantage of our unique Double Dip vacation program.
- Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
- Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
- Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
- Grow Your Career: Paid training and development to help you level up.
- Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
- Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:
- Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
- Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
- Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
- Alberta’s Top 75 Employers (3 Years)
- Canada’s Top Growing Companies by The Globe and Mail (3 Years)
Key Responsibilities:
- Deployment of Managed Security Services (ESS).
- Conduct data analysis and regular SLA security validations for client security requirements.
- Support the service delivery of SysGen’s Managed Security (ESS).
- Review and validate security audit and recommendations.
- Work with Senior Security Analyst and Cybersecurity Manager to identify, improve and enhance security services offerings
- Respond to cyber-security threats, vulnerabilities, events, and incidents.
- Assist with investigating incidents, analysing attack methods, applying security policies, and documenting recommendations for customers.
- Administration tasks associated with SysGen internal operations.
- Advise and consult with customers on Cybersecurity Policy, Process and Governance,
- Lead Implementations of ESS projects, validation and completing assigned tasks.
- Work along side the Senior Security Analyst to complete, review and validate security assessments, baselines. Including performing Security Audits, Penetration Tests and mitigation of Security Vulnerabilities.
- Collaborate and act as a technical contributor on Cybersecurity Major Incident Reports (C-MIR) and Root Cause Analysis (RCA) for Escalations Team (CSIRT).
- Follow documented best practice Change Management Processes.
- Provide Security Awareness Training both internally and for our clients
- Update documentation with Senior Security Analyst and Cybersecurity Manager, as needed
- Ability to periodically work on escalations and/or projects outside of working hours.
Knowledge and Skill requirements:
- Understanding in how to apply cybersecurity frameworks, compliance standards, and best practices (e.g., NIST, ISO 27001, CIS Controls).
- 1-2 years in Help Desk/NOC, or a Systems Administration role
- Familiarity with security audits, penetration tests, and vulnerability assessments.
- Developing to be a Cybersecurity Subject Matter Expert (SME) both internally and for our clients.
- Knowledge of Governance, Risk, and Compliance (GRC) principles and secure network design.
- Ability to analyze complex threat data and respond effectively to cyber threats and vulnerabilities.
- Strong communication skills for both technical and non-technical audiences, including C-suite executives.
- Capable of creating clear security documentation, reports, and client advisory materials.
- Familiarity with change management processes in security operations.
- Strong organizational skills to manage multiple competing priorities
SysGen employees are guided by our 8 Guiding Principles:
Collaboration Communication
Consistency Expectations
Innovation Integrity
Relationships Responsibility
SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.
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