Calgary Ab Service delivery manager Jobs – 205 Openings This Week

General Manager, Passenger Transportation Services
Care Accessible Transportation —Calgary, AB
- $110,000–$150,000 a year
- Full-time
- Management
- PMP
- Business development
Quick apply
13d
Residential Licensed Property Manager
RE/MAX Rental Advisors —Calgary, AB
- From $50,000 a year
- Full-time
- English
- Computer skills
- In-person
- Wellness program
- Mileage reimbursement
Quick apply
4d
Human Resources & Safety Manager
Complete Environmental Group —Calgary, AB
- $90,000–$115,000 a year
- Full-time
- Microsoft Office
- Human resources
- In-person
- Dental care
- Employee assistance program
Quick apply
Project Manager
Integrated Geomatics —Calgary, AB
- $90,000–$135,000 a year
- Full-time
- Engineering
- Project management
- Organizational skills
- Dental care
- Paid time off
Quick apply
Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- From $65,000 a year
- Full-time
- Presentation skills
- Bachelor's
- Computer networking
- Wellness program
- Disability insurance
Quick apply
Technical Product Manager, Hardware Product Development
Tangent Design Engineering —Calgary, AB
- $115,000–$140,000 a year
- Full-time
- Engineering
- Bachelor's
- Product management
- Disability insurance
- Dental care
Quick apply
Licensed Condominium Manager
Confidential —Calgary, AB
- $80,000–$90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Employee assistance program
Quick apply
Gestionnaire des Services d'Implémentation
MSP OPERATIONAL CORP —Calgary, AB
- $110,000–$130,000 a year
- On call
- Azure
- Customer service
- Microsoft Office
Quick apply
Human Resources Specialist
SUMMIT, An Earth Services Company —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
7d
Business Development Manager
InnoTech Engineering Inc. —Calgary, AB
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Wellness program
- Dental care
Quick apply
11d
(Referral Eligible) Senior Manager, Integrated Project Services
City of Calgary —Calgary, AB
- $191,515–$239,394 a year
- Full-time
- PMP
- Engineering
- Master's degree
11d
Manager, Product Knowledge & Training
Formations Inc —Calgary, AB
- Sales
- Customer service
- Presentation skills
- Dental care
Quick apply
11d
Practice Lead, Modern Work & Software Development
Convverge Inc. —Calgary, AB
- Full-time
- Azure
- Sales
- Business development
Quick apply
7d
Senior Innovation Lead - Financial Product Innovation - 986 EN
Export Development Canada | Exportation et développement Canada —Calgary, AB
- $112,006–$149,341 a year
- Hybrid work
- Bilingual
- Marketing
- English
- Relocation assistance
Quick apply
1d
Regional Operations Manager - Western Canada
Source Atlantic Limited —Calgary, AB
- Immediate opening
- Engineering
- Master's degree
- Analysis skills
- Disability insurance
- Dental care
12d
Director, Client Services & Security Operations (Guardteck)
Guardteck Security —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Human Resources Advisor
Adecco Canada —Calgary, AB
- Temporary
- Human resources
- Business
- Leadership
- Dental care
Quick apply
Builder Administrator (Calgary South)
Trail Appliances Ltd. —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Dental care
Quick apply
Program Manager, Delivery - CCaaS
TELUS Digital —Calgary, AB
- $118,400–$148,000 a year
- Full-time
- Remote
- PMP
- Travel
- Software development
Sr. Technical Project Manager - Client Service Delivery
DataVisor —Calgary, AB
- $120,000–$170,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- Bachelor's
- Paid time off
Quick apply

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General Manager, Passenger Transportation Services

Care Accessible Transportation
Calgary, AB

Quick apply

Job details

Full-time
$110,000–$150,000 a year
13 days ago

Qualifications

Management
PMP
Process improvement
Business development
Project management
Presentation skills
AI
Business
Leadership
Communication skills

Full job description

General Manager, Transportation Services

Calgary, Alberta Posted: July 17, 2026 Salary Range: $110,000 - $150,000 CAD annually

About the Role

A growing paratransit service provider is seeking an experienced General Manager to lead day-to-day business for our paratransit service in Calgary. This is a senior, multidimensional role spanning operations leadership, labour relations, people management, and project delivery. The successful candidate will be a key partner to executive leadership, particularly given the company’s evolving unionized environment and an active roster of infrastructure and process improvement initiatives.

This role requires someone who can operate independently across three distinct disciplines:

1. operational excellence in specialized transit service delivery.

2. sound labour relations judgment.

3. disciplined project management execution.

Key Responsibilities

Operations Leadership

Oversee daily paratransit operations, including scheduling, dispatch, on-time performance (OTP), and fleet/vehicle allocation
Monitor and address driver performance issues, including OTP shortfalls, in a fair and consistent manner.
Ensure equitable distribution of vehicles (including hybrid fleet) across drivers and Routes
Supervise dispatch staff, including coaching on communication tone, professionalism, and documentation standards
Identify and close gaps in operational processes, such as end-of-shift reporting and review procedures

Labour Relations & People Management

Serve as a primary point of contact for labour relations matters, working closely with legal counsel on strategy, tone, and communication approach.
Interpret and apply the collective agreement; manage grievances through to resolution.
Support and help lead collective bargaining processes, including preparation, communication planning, and follow-through.
Manage discipline processes fairly and consistently, ensuring documentation meets legal and organizational standards.
Support workforce stability initiatives, including onboarding and retention strategies for drivers and dispatchers.
Navigate matters related to union certification and representation with sound judgment, in coordination with legal counsel.

Project Management

Lead and drive to completion capital and infrastructure projects (e.g., facility/building projects) on defined timelines.
Own implementation of new systems, tools, and SOPs (including AI-enabled process improvements), from planning through rollout and adoption.
Establish clear milestones, accountability structures, and status reporting for all active Projects.
Proactively surface risks, delays, and resourcing needs to leadership rather than allowing projects to stall

Business Development & Growth

Identify and lead initiatives to grow and strengthen the business, including new service opportunities, contract expansion, and operational efficiencies that support growth.
Bring forward proposals and business cases for growth initiatives, not just execute on direction from above.

Training

Own the training function for drivers, dispatchers, and operational staff — onboarding, ongoing skills development, and compliance training.
Build and maintain training materials and programs that support consistent service quality and reduce early-tenure attrition.

Customer Service & Stakeholder Relationships

Build and maintain strong, trust-based relationships with Calgary Transit Access and other key external stakeholders.
Champion service excellence and customer service standards across the operation.
Act as a primary relationship owner for external partners, representing the company professionally and proactively.

Succession & Continuity

Document processes, decisions, and institutional knowledge to support organizational continuity.
Build capacity within the operations team so that routine functions can be delegated appropriately.

Ownership & Independent Execution

Operate independently and take full ownership of the role, with minimal direct supervision thinking and acting like a business owner rather than waiting for direction.
Take initiative in identifying problems and driving improvements across all areas of the Operation.
Track and measure all operational KPIs on an ongoing basis, with a mandatory expectation of meeting and exceeding baseline KPI targets, not simply maintaining them.
Prepare strong, clear, and useful executive management reports on a regular basis to keep leadership informed without requiring leadership to chase for updates.
Prepare and present presentations to executive leadership and external stakeholders as required.

Qualifications

Required

5+ years of senior management experience within paratransit, specialized transit, or a closely related transportation service.
Demonstrated experience in labour relations, ideally within a unionized or newly unionizing environment (collective agreement interpretation, grievance handling, bargaining support).
Proven project management experience, with a track record of taking projects from planning to completion on schedule.
Strong people management skills, including performance management, coaching, and discipline.
Excellent judgment and discretion in handling sensitive HR and labour matters
Strong written and verbal communication skills, adaptable across formal (email, legal correspondence) and informal (text/WhatsApp) channels.
Demonstrated ability to track, measure, and drive performance against KPIs, with a results-oriented mindset focused on exceeding targets rather than simply meeting them.
Confident presenting to executive leadership and external stakeholders, with strong presentation development and delivery skills.

Preferred

PMP or equivalent project management certification.
Experience working directly with legal counsel on labour relations strategy.
Familiarity with ATU or similar transit union structures.
Experience with SOP development and AI/technology-enabled process improvement initiatives.
Experience managing external stakeholder relationships, ideally with municipal transit authorities (e.g., Calgary Transit Access).
Track record of identifying and leading business growth initiatives.

What We’re Looking For

Above all, we’re looking for someone who takes ownership — someone who volunteers information and action rather than waiting to be prompted, follows through on commitments without requiring repeated check-ins, and treats operations, labour relations, business development, and stakeholder management as core to the role rather than as competing priorities. This person should be comfortable operating with a high degree of autonomy, exercising the judgment and initiative of someone who runs the operation as if it were their own business, and communicating upward through clear, regular executive reporting rather than needing to be asked for status updates.

Reporting Structure

Reports to executive leadership. Works closely with legal counsel on labour relations matters and coordinates across operations, dispatch, and driver teams.

We are an equal opportunity employer.

Pay: $110,000.00-$150,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in calgary ab

General Manager, Passenger Transportation Services

Residential Licensed Property Manager

Human Resources & Safety Manager

Project Manager

Customer Success & Operations Lead

Technical Product Manager, Hardware Product Development

Licensed Condominium Manager

Gestionnaire des Services d'Implémentation

Human Resources Specialist

Business Development Manager

(Referral Eligible) Senior Manager, Integrated Project Services

Manager, Product Knowledge & Training

Practice Lead, Modern Work & Software Development

Senior Innovation Lead - Financial Product Innovation - 986 EN

Regional Operations Manager - Western Canada

Director, Client Services & Security Operations (Guardteck)

Human Resources Advisor

Builder Administrator (Calgary South)

Program Manager, Delivery - CCaaS

Sr. Technical Project Manager - Client Service Delivery

I want to receive the latest job alerts for service delivery manager in calgary ab

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