Job Description:
Calgary, Alberta Canada
Underwriting Assistant in Aviation supports the underwriting lifecycle from submission through policy by acting as the owner and facilitator of assigned accounts. This role translates broker and client information into clear, complete risk analyses and underwriting packages, and collaborates with Underwriters, Brokers, Reinsurers, and cross-functional partners (e.g., Product, Claims, Risk Control, Compliance) to ensure timely, accurate, and compliant outcomes. The role combines robust analytical and customer service skills with a commitment to data quality, regulatory compliance, and the adoption of AI-enabled tools that enhance efficiency, insights, and customer value.
What will your essential responsibilities include?
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Provide underwriting support for the Aviation product line enabling prudent risk selection and efficient policy administration.
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Manage end-to-end underwriting activities across submission, review, issuance, and renewal/expiration under Underwriter guidance.
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Gather, validate, and organize information from Brokers, Clients, Reinsurers, Shared Services, IT, Claims, and Accounting to support risk analysis.
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Prepare policy documentation (binders, endorsements, regulatory notices) and assist with pricing inputs and coverage structuring, including urgent requests.
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Maintain accurate electronic files and ensure adherence to audit standards, regulatory requirements, and internal controls.
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Monitor workflow across accounts; identify bottlenecks and escalate issues as needed.
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Liaise with internal and external stakeholders to ensure timely, high-quality service delivery.
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Support renewal preparation and ongoing process improvements; participate in testing when applicable.
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Demonstrate and continuously develop AI acumen by utilizing and adopting approved AI and automation tools to enhance underwriting support processes, improve customer outcomes, increase efficiency, and contribute to continuous process improvement.
You will report to the Team Lead Operations
We’re looking for someone who has these skills and capabilities
People Skills:
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Agility: Quickly assimilates insights from complex information across multiple sources; can handle ambiguity and uncertainty without losing focus on objectives.
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Growth Mindset: has awareness of strengths and development areas; reflects and proactively gives and seeks feedback from others
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Cross Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geographies and functions
Business Skills:
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Customer Service: Delivers the service consistently as per the customers need, building relationship and identifying evolving needs
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Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re)insurance sector.
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Planning and Organization: Sets clear objectives, plans, and maintains focus to stay on track.
Technical Skills:
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Data Analysis: Gathers, processes, analyses, and derives actionable insights from varied or large sets of data relevant to the industry.
- AI Acumen: Demonstrates an understanding of the basics of AI, including prompt engineering, and identifies opportunities where AI can be used or optimized to improve results.
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Data Governance and Control: Manages multiple aspects of data management, ensuring accurate and secure information flow throughout the (re)insurance value chain.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
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Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
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Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
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Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The Canada base salary range for this position is CAD 65,000 to 85, 000 Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.
