The Social and Community Service Worker will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation. This role will support other Community Impact Centre programs in Calgary as needed.
Location:102 Community Impact Centre, Strathcona Community Impact Centre
Project Number: 021389366
Position Type: Seasonal Employment (Canada Summer Job)
Duration: July to August 2026 (8 weeks)
Schedules: Sunday to Thursday or Tuesday to Saturday at either 7:30 a.m. to 3:30 p.m. or 10:30 a.m. to 6:30 p.m.
Hourly Rate: $20.00
Reporting to: Community Impact Centre Supervisor
Number of Positions to Fill: 2
RFR#: 2133
*Hiring for this position is still subject to contract approval*
MAJOR DUTIES AND RESPONSIBILITIES
Guest Engagement and Support Duties:
- Welcome community members, visitors, and other stakeholders into our centre; sign in guests in our information database, conduct intakes and program evaluation with guests;
- Foster meaningful relationships with guests, volunteers, coworkers, supervisors, and other stakeholders;
- Collaborate with guests to support positive lifestyle and behavior change through supportive daily interactions;
- Promote programming to the guests and encourage them to participate in programs;
- Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments;
- Assist with onsite Food Services programs as needed;
- Support guests’ dignity by identifying needs respectfully and providing appropriate referrals.
Safety and Crisis Response:
- Create and maintain a safe, healthy, and respectful environment for all staff, volunteers, visitors, and community participants;
- Provide non-violent crisis intervention and use de-escalation techniques as needed;
- Perform periodic internal and perimeter safety checks during operational hours;
- Enforce guest suspensions and escalate to the Restoration Committee when necessary.
Operational and Administrative Duties
- Maintain specific records such as statistics, reports, incident reports, and other computer files;
- Manage and organize incoming and outgoing mail for both staff and guests, if applicable;
- Foster positive relationship with donors, including greeting and thanking donors, collecting donations, and issuing proper documentation/ receipts;
- Participate in all staff training and attend meetings as required;
- Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas;
- Maintain a high level of confidentiality and professionalism.
MINIMUM QUALIFICATIONS AND SKILLS
- Diploma or degree in related field is an asset;
- Experience working with vulnerable clientele;
- Empathy for the vulnerable and a desire for greater understanding concerning poverty and justice issues in an urban center;
- Strong computer, communication and conflict resolution skills;
- Interest and skills in recreational activities is an asset;
- Strong team building skills.
WORKING CONDITIONS
- This position requires availability for a flexible schedule, including some evening and weekend shifts.
- Fast-paced and demanding, with frequent interactions in a dynamic community setting.
- Moderate physical effort is required. Considerable periods of standing, walking, cleaning, sorting, lifting, and typing. Work is primarily indoors with occasional outdoor tasks that may involve exposure to extreme weather conditions.
- Moderate mental effort is required to pre-emptively identify and assess conflict, problem solve, maintain healthy boundaries, and provide empathetic support for people facing extreme personal challenges.
- May be exposed to or required to respond to drug poisoning and other verbal or physical incidents.
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.
ADDITIONAL REQUIREMENTS
- An Employment Background Check is required for all positions at The Mustard Seed.
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
ELIGIBILITY REQUIREMENTS FOR CANADA SUMMER JOBS
Please do not apply if all these conditions are not met:
- Be between 18 and 30 years of age;
- Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment;
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations;
- Not a member of the Immediate Family of the Employer or a member of the Immediate Family of an officer or director of the Employer
- International students are not eligible participants;
- For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth (https://www.jobbank.gc.ca/youth).
NOTE
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. No phone calls please.
- Please visit our careers (https://theseed.easyapply.co/) page to see more job opportunities.
