Company description
Located in the Durham Region, Furry Friends Pet Resort is a progressive, enrichment-based pet services facility. We offer top-tier daycare, boarding, training, events, and education! Our amazing team of professional care attendants wants the absolute best for our customers and their pets.
We are a team built on a top-down culture of fun, silliness, and mutual support. We genuinely care about our work, each other, and maintaining a deeply positive workplace. If you are a naturally positive person who laughs when our fur-guests (or our team) do something crazy, you’ll fit right in! Our pets are never “warehoused”—they are family, and they deserve kind words, smooches, cuddles, and pats.
Job description
We are looking for an exceptional team player ready to make a long-term career in pet care and grow with us. As our Assistant Manager, you will step into a true leadership position. You will bridge the gap between hands-on animal care and the business management side of the resort—focusing heavily on team leadership (HR), client relationships (Sales), and business optimization (Marketing).
Key Responsibilities
- HR & Team Leadership: Oversee staff scheduling and attendance, lead team-building initiatives, supervise the daily shift, and ensure the team completes all tasks efficiently.
- Operations & Protocol: Develop and refine facility protocols to keep our resort running at peak performance.
- Sales & Client Experience: Act as the face of the resort. Handle client-facing duties, reply to emails/voicemails, book guests, and expertly navigate conversations with difficult clients to turn them into success stories.
- Marketing & Business Optimization: Bring your ideas! We actively welcome fresh strategies for pet enrichment, local promotions, and business optimization to help us remain the best at what we do.
- Direct Care Support: Assist the team with direct pet care, ensuring our high standards of safety, love, and enrichment are met every day.
What You Bring to the Table
- Management Experience (Required): Proven experience in a managerial role with strong skills in supervision, protocol development, and staff scheduling.
- The Hybrid Background (Highly Preferred): Previous experience in sales, marketing, or HR management, paired with a background as an Animal Care Attendant, Registered Veterinary Technician (RVT), Groomer, Obedience Instructor, or in Horse/Cattle/Farm management.
- Communication & Tech Skills: Mandatory strong written and verbal communication skills. You must be highly computer proficient.
- The Right Mindset: You are a dedicated team player who brings a positive attitude to a fast-paced environment.
Hours & Schedule
- Full-Time: 30–40 hours per week.
- Our Hours: We operate 7 days a week with a split-shift schedule: 7:00 AM – 12:00 PM and 4:00 PM – 7:00 PM. Please seriously consider these hours before applying, as this unique schedule is central to our daily operations.
Perks & Benefits
- Competitive Wage: Dependent on experience, with rates that increase quickly for the right talent.
- Ridiculously generous tips.
- Health benefits.
- Free dog daycare (Yes, you get to bring your dog to work!).
- Generous discounts on all our services.
- Continuous education and professional development—we will train you further on advanced pet care and business skills.
How to Apply
If you are ready to build a rewarding career with a team that laughs together, supports one another, and puts pets first, we want to hear from you!
Please send your resume and a cover letter telling us why you are the perfect fit for our team to:
[email protected]
Job Type: Full-time
Pay: $42,000.00-$52,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Application question(s):
- Furry Friends Pet Resort operates 7 days a week with split shifts in order to provide the very best care to our guests.
Our split shifts are 7 am to 12 noon and 4 pm to 7 pm in the evening.
This means our Team is working on week days, weekends and holidays
Our Team will also have 2 days off per week.
Please indicate with a yes that you understand that we operate 7 days a week and the shifts are split shifts.
- There are no transit services to our location. Please indicate whether you have a drivers license, a vehicle and/or you have a ride.
Work Location: In person
