Columbus Estate associate Jobs – 1 Openings This Week

Tour Guide & Gift Shop Clerk
Parkwood National Historic Site —Oshawa, ON
- $17.95 an hour
- Part-time
- Customer service
- Merchandising
- Public speaking
- Store discount
- Flexible schedule
Quick apply
12d

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Tour Guide & Gift Shop Clerk

Parkwood National Historic Site
Oshawa, ON

Quick apply

Job details

Part-time
$17.95 an hour
12 days ago

Qualifications

Customer service
Merchandising
Public speaking
Tour guiding
English
High school diploma or GED
Cashiering
Bachelor's
Client services
Customer service orientation
Cleaning and debris removal
Front desk
Cleaning
Computer skills
Associate's degree
POS systems
Leadership
Communication skills
Time management

Full job description

Gift Shop & Tour Guide Representative

Parkwood National Historic Site was the home of Auto-Baron R.S. McLaughlin and his family. Our mission is to preserve the rich history of Parkwood while educating visitors on the McLaughlin family legacy. More than a museum, Parkwood is a living story that offers the community extraordinary experiences that embrace the past and inspire the future.

We are seeking a friendly and professional Tour Guide to provide our guests with an exceptional experience while visiting our facility. Reporting to the Gift Shop & Tour Guide Coordinator, in this role, you will be responsible for engaging visitors for the duration of the tour, sharing interesting facts about the history of our organization and answering any questions they may have. You will also provide support and excellent customer service to customers in our Gift Shop and on the grounds of the Estate.

Position Summary

Reporting to the Gift Shop & Tour Guide Coordinator, individuals in this role are responsible for ensuring that visitors to Parkwood have the best possible experience while at Parkwood.

Tour Guide

Greet all guests promptly at scheduled tour times
Determine if any guests have physical restrictions that should be considered
Clearly and articulately provide information to guests in an engaging manner
Answer any questions that the guests may have
Demonstrate extensive knowledge of our facility and the McLaughlin Family
Remain calm, friendly, and enthusiastic at all times
Escort guests through the mansion on their tour in a safe and friendly manner while providing an exceptional experience

Operations

Willingness and initiative to aid guests who require assistance booking/checking in for tours using our online booking programs
Process customer payments in a friendly and timely manner at the sales desk using our POS system
Check in guests for workshops that happen onsite

Gift Shop

Maintain in-depth product knowledge of store items, tours and specialty programs that are offered, to provide advice and recommendations for guests.
Demonstrate initiative when performing daily cleaning duties that ensure the Carriage House remains organized and clean, meeting the highest of standards to ensure the best possible experience for our guests.
Relay ideas for merchandise and/or sharing visitor feedback ideas
Prepare Gift Shop for upcoming events to ensure there is a clean and welcoming environment in addition to ensuring space are ready (tables, chairs, cleanliness, etc)
Support with merchandising products in the Gift Shop

Other

Other duties as assigned

Tour Guide Requirements and Qualifications

High school diploma or equivalent; associate or bachelor’s degree is a plus
Significant work experience in customer service preferred
Experience with public speaking is a plus
Able to memorize and recite facts clearly and accurately
Fluent in English; bilingual a plus
Exceptional communication skills with an ability to connect to guests
Computer skills, and willingness to learn new software (Shopify, Fareharbor)
Flexible schedule

270 Simcoe Street North | Oshawa, Ontario | L1G 4T5 | 905-433-4311 www.parkwoodestate.com | Charitable Registration # 119250181 RR0001

Job Type: Part-time

Pay: $17.95 per hour

Benefits:

Flexible schedule
On-site parking
Store discount

Flexible language requirement:

French not required

Work Location: In person

Quick apply

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