Why you’ll love Canada Cartage
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.
Location: Oshawa, Ontario
Schedule: Dayshift, Mon - Friday
What you will do
- Facilitate daily communication and address issues with customers, drivers, and staff
- Review driver productivity and utilization reports and provide recommendations to the Manager
- Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc)
- Ensuring drivers are compliant and working in a productive manner
- Order Entry, Data entry, Appointment bookings with shippers, receivers, and customers
- Maintaining internal templates and spreadsheets
- Assist in setting up planning for the next day
- Start / Close Daily trips, or end-of-week trips in a timely manner to keep the system as accurate as possible
- Customer Facing Responsibilities
- Answering phone call inquiries providing the highest level of customer service
- Providing professional responses to customer emails and communications
What You’ll Bring
- Minimum 6 months of Dispatching experience in a transportation environment
- Willing to work weekends when required
- Able to work independently
- Post-secondary or equivalent experience an asset
- Excellent verbal and written communication skills
- Direct experience with staff scheduling in a variable work volume environment
- Knowledge of 24 x 7 operation, preferably in the transportation industry
- Post-secondary or equivalent experience an asset
- Trained in Hours of Service and E-log an asset
Along with the following Skills & Competencies:
- Strong analytical, communication and judgment skills
- Proficient in MS Outlook, Excel, PowerPoint and Word
- Ability to work in a fast-paced environment
- Ability to multitask and handle projects simultaneously
Why people love working for Canada Cartage
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
- Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
- Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
- We’ve been acknowledged by Forbes 2023 as one of Canada’s Best Employers for Diversity
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
