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IT Infrastructure and Support Manager

TRIGO Global Quality Solutions -
Pickering, ON

Quick apply

Job details

Full-time
$140,000–$180,000 a year

Qualifications

Microsoft Windows Server
Network administration
Azure
Engineering
LAN
English
Bachelor's
Continuous improvement
Computer Engineering
Computer networking
Cybersecurity
Requirements gathering
Leadership
Active Directory
Information Technology
VPN

Full job description

IT Infrastructure and Support Manager

Trigo Quality Solutions

Pickering, ON

Overall Purpose

The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.

The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

May Report to

EVP, TRIGO Americas / Group Digital and IT Officer

Responsibilities

Strategic Business Partnership

Partner with executive leadership to define the regional IT roadmap
Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
Provide data integration and analytics support
Represent IT in management reviews, ensuring alignment between technology and corporate strategy

Core Technology & Infrastructure Management

Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
Maintain and optimize physical and virtual servers, databases, and hosting environments
Ensure regular data backups, business continuity, and disaster recovery readiness
Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.

Cyber Security & Risk Management

Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
Manage user access controls, onboarding/offboarding processes, and system privileges
Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
Develop, test, and maintain Business Continuity and Disaster Recovery plans

IT Resource & Financial Management

Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
Lead vendor negotiations and manage service contracts and provider performance
Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI

User Support & Team Leadership

Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
Develop internal documentation, user guides, and training to improve technology adoption
Promote a culture of safety, collaboration, and continuous improvement

Other

Any other duties as assigned

Knowledge, skills, abilities

Hard skills

Values & attitudes

Required

Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).

Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.

Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.

Proficiency in English.

Global team spirit

Team player

Caring for people

Open-minded

Excellence

Reactive

Resilient to pressure

Rigorous

Customer focus

Client oriented

Reliable & trustworthy

Flexible

Initiative

Autonomous

Innovative

Daring

Work experience

Overall recommendations

Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization

Proven leadership in managing technical teams, vendors, and enterprise-level systems

Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting

Education background

Overall recommendations

Bachelor's Degree in Information Technology, Computer Engineering, or related field

Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.

Quick apply

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IT Infrastructure and Support Manager

Vice President, Integrated Care & Experience/ Chief Privacy Officer

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IT Infrastructure and Support Manager

May Report to

Responsibilities

Strategic Business Partnership

Core Technology & Infrastructure Management

IT Resource & Financial Management

User Support & Team Leadership

Other

Knowledge, skills, abilities

Work experience

Education background

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