Columbus Virtual customer service Jobs – 27 Openings This Week

Team Lead, Client Service Team (Remote)
Farber Debt Solutions —Ontario
- $50,000–$60,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Supervising experience
- Financial services
- Work from home
Quick apply
RIBO Licensed Insurance Sales Representative - Property & Casualty
Best Buy Insurance Brokers —Ontario
- Immediate opening
- Remote
- Customer service
- Business development
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
Investment Specialist, BMO InvestorLine (English/Mandarin/Cantonese) Remote
BMO Financial Group —Ontario
- $36,600–$67,500 a year
- Remote
- Customer service
- English
- High school diploma or GED
- Tuition reimbursement
- Life insurance
Bilingual (English/French) Ministry Service Representative– Call Centre
Our Daily Bread Ministries Canada/Ministeres Notre Pain Quotidien —Ontario
- From $19.50 an hour
- Full-time
- Remote
- Word processing
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
2d
Bilingual Customer Service Specialist
Tech Mahindra —Ontario
- $21 an hour
- Full-time
- Remote
- CRM software
- English
- High school diploma or GED
- Dental care
- Paid time off
Quick apply
7d
Sales Representative
Sunly Energy —Ontario
- $40,000–$110,000 a year
- Full-time
- Remote
- Customer service
- Salesforce
- English
- Dental care
- Paid time off
Quick apply
2h
Trilingual Remote Personal Lending Specialist, Asian Market Team, Mandarin & Cantonese
BMO Financial Group —Ontario
- $36,600–$67,500 a year
- Full-time
- Remote
- Sales
- English
- Research
- Tuition reimbursement
- Life insurance
7d
Sales Representative - Oshawa
Wholesale Express —Oshawa, ON
- $50,000 a year
- Full-time
- Remote
- Heavy lifting
- Writing skills
- Business development
- Mileage reimbursement
- Dental care
Quick apply
Director, Personal Lines Client Care
Mitch Insurance —Whitby, ON
- $100,000–$130,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's
- Leadership
Quick apply
Sales Manager
Ajax Tocco Magnathermic Inc —Ajax, ON
- Remote
- CRM software
- Microsoft Outlook
- Customer service
Quick apply
Software Development Manager
BrightOrder Inc. —Canada
- $115,000–$125,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- English
- Dental care
- Vision care
Quick apply
Permit Operations Lead (Fully Remote)
PermitFlow —Canada
- $70,000–$100,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Data analysis skills
- Commuter benefits
- Dental care
Quick apply
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- $60,000–$80,000 a year
- Full-time
- Remote
- Data analysis skills
- Analysis skills
- Human resources
- Dental care
- Paid time off
Licensed Life Insurance Sales Advisor
Maple Bay Financial Corp. —Canada
- $50,000–$150,000 a year
- Remote
- CRM software
- Customer service
- Communication skills
- Flexible schedule
Quick apply
3d

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Team Lead, Client Service Team (Remote)
Farber Debt Solutions —Ontario
Keep team members aware of missed calls, calls/webforms waiting, and encourage them through positive communication and feedback. Be available for the team.
$50,000–$60,000 a year
Quick apply
RIBO Licensed Insurance Sales Representative - Property & Casualty
Best Buy Insurance Brokers —Ontario
Provide excellent customer service by addressing client inquiries and resolving issues. Stay updated on industry trends, regulations, and new products.
Quick apply

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Team Lead, Client Service Team (Remote)

Farber Debt Solutions -
Ontario

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
Customer appointment booking
Call center experience
Coaching
Process improvement
Shift management
Supervising experience
Client services
Customer service orientation
Financial services
Training & development
On-the-job coaching
Team motivation
Communication skills
Client interaction
Team coordination
Business process improvement
Time management
Help desk

Full job description

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

Your primary responsibility as the Team Lead of the Client Service Team would be to motivate and assist the team to achieve the team’s goals, while keeping business goals in mind. It would be the responsibility of the Team Lead to create an atmosphere to support the staff on a daily basis and to support the Manager, Client Service Team in managing the staff with achieving targets, scheduling time off/shifts, supporting the team with any needs, reviews and training. The Team Lead would be expected to assist on the phone when needed and listen to calls to provide coaching and feedback. This role has the flexibility to work from home. As such, must have high speed internet.

Responsibilities

Support the Manger, Client Services Team and assists with scheduling and organizing shift patterns for other team members to ensure proper coverage
Keep track of attendance, daily statistics, sick time etc.
Answer team member’s questions, assist with team member’s technical issues, and oversee team member’s work for quality and conformity
Be available for the team
Onboarding new hires, and training for success.
Develop, maintain and apply the learned knowledge of our specialized industry
Provide encouragement to team members, including communicating team goals and identifying areas for updated training
Promote a strong working relationship with team members to maximize productivity and develop positive team morale.
Listening to calls to identify areas of opportunity and improvement
Check quality of team’s work and provide feedback when required
Keep team members aware of missed calls, calls/webforms waiting, and encourage them through positive communication and feedback
Identify areas for process improvement and work with the Manager, Client Service Team to implement
Assist the team with booking appointments for potential new clients while providing some high-level screening
Conduct team meetings or one on one meetings to update members on best practices and continuing expectations
Prepare daily/weekly reporting as required
Learn/master our applications and assist the team with troubleshooting
Communicate by way of multiple channels to clients (Phone, email, SMS etc.)
Achievement of daily, weekly, monthly and quarterly team targets
Other duties as may be required.

Qualifications

4-5 years of prior customer service experience
Experience working in the financial industry and/ or call center (an asset, not a requirement)
3+ years of experience managing/leading a small team
Excellent customer service skills
Leadership qualities
Excellent problem-solving skills
Excellent communication skills, both oral and written
Ability to regulate emotions and communicate with empathy, tact and professionalism with both internal and external client
Natural ability to be empathetic to the situations our clients are facing
Proactive to assist, support and advocate for the team
Excellent listening skills
Strong relationship building skills; able to manage multiple relationships
Detail oriented
Must be a team player
Highly motivated with a desire to be successful; strong desire to motivate others
Effective time management and multi-tasking skills
Experience with MS Office (Outlook, Excel, Word), Microsoft Dynamics
Remote work experience is an asset

Position: Team Lead, Client Service Team
Location: Remote
Industry: Financial Services
Employment Type: Fulltime/Permanent
Salary: $50,000-$60,000 + Bonus

Our Culture at Farber

At Farber, we’re in the business of helping people — and that includes our own team. We’re committed to creating an inclusive, diverse, and equitable workplace that celebrates our people and their unique experiences.
Our dedicated culture committee organizes events, recognition programs, and celebrations throughout the year to foster connection and belonging.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [email protected].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Quick apply

Refine Your Search

virtual customer service jobs in columbus

Team Lead, Client Service Team (Remote)

RIBO Licensed Insurance Sales Representative - Property & Casualty

Investment Specialist, BMO InvestorLine (English/Mandarin/Cantonese) Remote

Bilingual (English/French) Ministry Service Representative– Call Centre

Bilingual Customer Service Specialist

Sales Representative

Trilingual Remote Personal Lending Specialist, Asian Market Team, Mandarin & Cantonese

Sales Representative - Oshawa

Director, Personal Lines Client Care

Sales Manager

Software Development Manager

Permit Operations Lead (Fully Remote)

Technical Support Supervisor - Automotive

Licensed Life Insurance Sales Advisor

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