Courtenay, Bc Front desk agent Jobs – 6 Openings This Week

Front Desk Agent
Bayview Hotel Group —Courtenay, BC
- $19–$23 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
Part Time/Full Time Front Desk Agent
Kingfisher Pacific Resort and Spa —Courtenay, BC
- From $20 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Store discount
- Dental care
Quick apply
Front Desk Agent
Coast Courtenay Hotel —Courtenay, BC
- $19–$21 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
12h
Front Desk Agent
Best Western The Westerly Hotel —Courtenay, BC
- $18.50–$19.50 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
14d
Front Desk Receptionist
Dynamic Spine, Sport and Wellness —Courtenay, BC
- $22–$25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
9d

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Part Time/Full Time Front Desk Agent
Kingfisher Pacific Resort and Spa —Courtenay, BC
Welcome and register guests upon arrival. Provide information about resort amenities, services, and local attractions. Manage guest check-ins and check-outs.
From $20 an hour
Quick apply
Front Desk Agent
Coast Courtenay Hotel —Courtenay, BC
Answer phone calls promptly, providing information about the hotel services and responding to guest inquiries. Job Types: Full-time, Part-time.
$19–$21 an hour
Quick apply
12h

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Front Desk Agent

Bayview Hotel Group
Courtenay, BC

Quick apply

Job details

Permanent | Full-time
$19–$23 an hour

Qualifications

Hospitality
Sales
Customer service
English
High school diploma or GED
First Aid Certification
Hospitality Management
Front desk
Multi-line phone systems
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

The Bayview Hotel in Courtenay is looking for a Front Desk Agent to join our Guest Services Team. Applicants must be available evenings, weekends, holidays and comfortable working both 7am-3pm shifts and 3pm-11pm shifts.

The Guest Service Agent (GSA) is a key role; quite often the only staff member the guest may encounter. The GSA must endeavour to create loyal customers through the provision of individualized service that is efficient, responsive, proactive, and surpasses all guest expectations.

Key Responsibilities

Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions, including the process of checking in and checking out guests.
·Acts as a host to our guests by searching out opportunities to go above beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
Drive revenue by selling walk-ins, upselling, and booking reservations and providing rate information to make sales.
Use your strong knowledge of the local area to help guests enjoy and extend their stay
Participates as a member of the Front Office Team by assisting in various Front Office Operations.

Duties and Essential Job Functions

1. Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions, including the process of checking in and checking out guests.

Registers and guests and assigns rooms, accommodating special requests whenever possible
Assist pre-registration (Express Check in) and blocking of room from reservations
Thoroughly understands and adheres to proper credit and cash handling policies and procedures
Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner
Understands the switchboard console and how to use it

2. Acts as a host to our guests by searching out opportunities to go above beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.

· Acknowledge all customers that enter the lobby area and greets guests first

· Promote good will by being courteous, friendly, professional and helpful to guests and co-workers

· Interprets guest needs and provides the “right” service

· Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity

3. Provide reservation and rate information as required.

· Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.

· Upsell reservations to larger suites when they arrive at the property

· Take reservations as the opportunity arises

· Know and enforces cancellation procedures and policies

· Applies the appropriate rate in accordance with the Front Desk SOPs

4. Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.

·Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.

·Reads and initials all memorandums and SOPs pertaining to the Front Office

·Attends Front Office Department and/or Hotel Meetings

·Coordinates guest room maintenance work with the maintenance department

·Reports any unusual occurrences or requests to the Front Office Manager

·Knows all safety and emergency procedures for all the areas of the hotel. Is also aware and responsible for implementation of accident and emergency prevention policies

·Maintains the cleanliness and neatness of the front desk area

5. Have a strong knowledge of the hotel and local area.

· Understands room status and room status tracking

· Knows room locations and types of rooms

· Familiar with all hotel amenities

· Has knowledge of local Courtenay and Comox Valley area

· Is aware of daily events, and their location, taking place in the hotel

6. Upholds the core values of the Bayview Hotel Group Ltd.

· Integrity; Service Excellence; Ownership; Enrich the Community

Knowledge and Skills Required

High School Diploma
Hospitality experience a definite asset
Min. 2 yrs in a similar customer service environment
Experience with Opera PMS an asset
First aid and CPR qualification are beneficial

Behaviour

Exceptional guest service talent
Strong communication skills
Ability to adopt a sales approach when appropriate
Perceptive; able to read customers needs
Team Player
Demonstrates organization and multi-tasking abilities
Manages stress in an appropriate and professional manner

Job Types: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Dental care
Extended health care
On-site parking

Application question(s):

Do you live within 30km of the Comox Valley?
Do you live in the Comox Valley?

Education:

Secondary School (required)

Experience:

customer service: 1 year (required)

Language:

english (required)

Work Location: In person

Quick apply

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