Dartmouth, Ns Service desk analyst Jobs – 3 Openings This Week

Service Desk Analyst
Black & McDonald Limited —Dartmouth, NS
- $55,000–$65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick apply
IT Analyst
Scotia Investments Limited —Bedford, NS
- $55,000–$60,000 a year
- Weekends as needed
- Azure
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick apply

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Service Desk Analyst
Black & McDonald Limited —Dartmouth, NS
Diploma or degree in Information Technology, Computer Science, or related field. Black & McDonald welcomes and encourages applications from persons with…
$55,000–$65,000 a year
Quick apply
IT Analyst
Scotia Investments Limited —Bedford, NS
A valid driver’s license and vehicle to travel to other Scotia Investments Family of Companies locations. Diploma or degree in an IT related field.
$55,000–$60,000 a year
Quick apply

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User Support Technician
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IT Support Specialist
360°kids —Markham, ON
Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience. Speaking and writing French is an asset.
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Service Desk Analyst

Black & McDonald Limited -
Dartmouth, NS

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Job details

Full-time
$55,000–$65,000 a year

Qualifications

Jira
Computer science
TCP
ITIL Certification
Azure
Computer Science
Customer service
LAN
Windows
Microsoft Office
DHCP
Continuous improvement
ITIL
DNS
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
Identity & access management
Information Technology
VPN

Full job description

Career Opportunity

Service Desk Analyst- Full time

Dartmouth, NS

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is located in Markham, ON and typically reports directly to the Service Desk Team Lead.

The Service Desk Analyst is responsible for providing first-line technical support to end users, ensuring timely resolution of IT incidents and service requests. The role focuses on delivering high-quality customer service, troubleshooting hardware/software issues, and maintaining operational efficiency aligned with ITIL best practices.

Key Responsibilities

Provide Level 1 / Level 2 technical support via phone, email, chat, or ticketing system

Log, categorize, and prioritize incidents and service requests in the ITSM tool

Troubleshoot and resolve issues related to:

Windows operating systems

Office 365 / Microsoft 365 applications

Email, Teams, and collaboration tools

Network connectivity (VPN, Wi-Fi, LAN)

Printers, peripherals, and mobile devices

Perform user account management tasks:

Password resets

Account unlocks

Access provisioning/deprovisioning (IAM coordination)

Escalate unresolved issues to appropriate support teams (Deskside, Infrastructure, Security, etc.)

Maintain accurate documentation of incidents, resolutions, and knowledge articles

Follow ITIL processes (Incident, Request, Problem, and Change management)

Monitor ticket queues and ensure adherence to SLAs and KPIs

Participate in shift rotations, if required

Assist in asset tracking and inventory management

Contribute to continuous improvement of service desk processes and user experience

Required Qualifications

Diploma or degree in Information Technology, Computer Science, or related field

1–3 years of experience in a Service Desk or IT Support role

Strong knowledge of:

Microsoft Windows OS and desktop environments

Microsoft 365 / Office 365 suite

Active Directory / Azure AD (Entra ID)

Experience with ITSM tools (e.g., ServiceDesk Plus, ServiceNow, Jira Service Management)

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

Familiarity with remote support tools

Excellent troubleshooting and problem-solving skills

Strong communication and customer service skills

Preferred Qualifications

ITIL Foundation certification

Experience with endpoint management tools (e.g., Intune)

Knowledge of identity and access management (IAM) processes

Exposure to cybersecurity best practices

Key Competencies

Customer-focused mindset

Ability to work under pressure and manage multiple priorities

Strong attention to detail

Effective documentation skills

Team collaboration and communication

Analytical and critical thinking

The expected salary range for this role is between $55,000 and $65,000. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-RM1

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