Dieppe, Nb It support Jobs – 16 Openings This Week

IT Service Desk Analyst (Contract)
Buchanan Technologies —New Brunswick
- $17 an hour
- Temporary
- Remote
- Hospitality
- Microsoft Outlook
- Computer Science
Quick apply
18h
Specialist IT Support II
IGT —Moncton, NB
- Overtime
- Computer Science
- Customer service
- Engineering
Bilingual Tier 2 Helpdesk (NB)
Connex Telecommunications Inc. —New Brunswick
- $19.50 an hour
- Weekends as needed
- Bilingual
- English
- Communication skills
Quick apply
3d
Bilingual Client Support/Service Desk
CGI —Moncton, NB
- $40,000–$80,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
3d
CCTV/IT Field Service Technician
ADMIRAL Security —Moncton, NB
- $50,000–$60,000 a year
- Weekends as needed
- Bilingual
- Maintenance
- English
Quick apply
Agente ou agent de soutien en compétences numériques
Collège communautaire du Nouveau-Brunswick —Dieppe, NB
- $43,056–$60,684 a year
- Full-time
- English
- Microsoft Office
- In-person
1d
Product Support Representative - Bilingual
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
Quick apply
Co-op Student, Business Technology Support
Metrolinx —Canada
- $21.77 an hour
- Full-time
- Oracle
- Microsoft Office
- Travel
1d

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IT Service Desk Analyst (Contract)

Buchanan Technologies -
New Brunswick

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Job details

Temporary | Fixed term contract
$17 an hour
18 hours ago

Qualifications

Jira
Hospitality
Computer operation
TCP
ITIL Certification
Microsoft Outlook
Computer Science
Customer service
iOS
English
Windows
Technical support
High school diploma or GED
DHCP
Bachelor's
Continuous improvement
Hospitality Management
IT support
Computer networking
DNS
ServiceNow
Computer skills
Typing
TCP/IP
Associate's degree
Communication skills
Active Directory
CompTIA A+
Information Technology
VPN

Full job description

Service Desk Analyst (Fixed Term Contract)

Customer Support & Technical Services

Anticipated start date: August 17th

Contract Length: 30-60 days

*Possibility of an extension based on business needs, performance, and the volume of vacancies. Extensions are possible, though not guaranteed.

Hours: 20-40 hours weekly. Schedules can require up to a maximum of 40 hours weekly based on volume of work, therefore, would not be suitable for someone who only has part time availability.

Training Schedule: M-F 10AM-630PM AT

Ongoing Shift schedule: Shifts will be scheduled within 9AM-9PM M-F

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Fixed term contract

Pay: $17.00 per hour

Application question(s):

Are you currently located in New Brunswick?

Candidates who are not currently located in Nova Scotia will not be considered for this position.

Work Location: Remote

Quick apply

Refine Your Search

it support jobs in dieppe, nb

IT Service Desk Analyst (Contract)

Specialist IT Support II

Bilingual Tier 2 Helpdesk (NB)

Bilingual Client Support/Service Desk

CCTV/IT Field Service Technician

Agente ou agent de soutien en compétences numériques

Product Support Representative - Bilingual

Co-op Student, Business Technology Support

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