Digital Services Infrastructure Analyst
Reporting to the Manager, IT Infrastructure, the Digital Services Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting Infrastructure, including server and storage systems, virtualization technologies, network infrastructure and security systems. They are responsible for managing the day-to-day operations of our IT infrastructure, ensuring its reliability, security, and availability.
This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field.
Server Management
Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components.
Monitoring systems and responding to operational incidents.
Planning, testing, and executing upgrades as necessary.
Performing system backups and recovery.
Conducting server builds and compliance testing.
Formulating, documenting, and updating standard procedures for system administration.
Administration and design of backup systems.
Network Management
Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components.
Monitoring systems and responding to incidents.
Planning, testing, and executing upgrades as necessary.
Site configuration, monitoring, and deployment.
Capacity Planning
Installing operating system software, patches, and upgrades.
Participating in the development of KPIs for Infrastructure availability.
Ensuring server, network infrastructure maintained and designed to provide high performance of business applications.
Availability Management
Ensuring integrity and confidentiality of sensitive data.
Planning, documenting, and testing appropriate infrastructure-related disaster recovery and/or business continuity systems.
Maintaining and supporting the messaging infrastructure to achieve high availability and performance.
Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning.
Team building and coaching for operational teams.
Technical Proficiency
Ability to use and understand the functionality of various IT programs and systems, including, but not limited to:
Windows Server 2016, 2019 & 2022
Active Directory, Entra ID
Dell Hardware, Including VxRail
SAN\NAS; HPE Server Hardware Experience, including Proliant
Security Technologies such as firewall, network access control, and detection systems; Familiarity with CrowdStrike Falcon and Fortinet is an Asset
Citrix XenApp, Microsoft RDS
ESX vSphere
Microsoft 365
Exchange Online
Veeam, Commvault Backup & Restore
Undergraduate degree or diploma in Computer Science
Relevant certifications (CCNA, MCSE, VCP, CISSP, etc) preferred
5+ years’ experience working in Information Technology roles and industry
Experience working in a diverse, multi-branch environment, with extensive knowledge of Microsoft Technologies
Proven commitment to customer service and ITIL best-practice processes
Assertive, self-motivated, and goal oriented
Significant experience with Hybrid Active Directory, Microsoft Entra, Microsoft 365 and Microsoft Azure
Significant experience with complex High Availability enterprise services with a focus on Remote Access
Familiarity with scripting languages such as PowerShell, Python, or Bash
Understanding of containerization technologies such as Docker and Kubernetes
On-Call support commitments
Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Effective and efficient problem solving and decision-making skills; thoughtful, proactive and creative
Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast-paced environment
Ability to forge, grow and maintain positive relationships with multiple groups
Strong written and oral communication skills
Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable of handling pressure and challenges in a dynamic business environment
Ability to work within tight deadlines and prioritization of work to achieve them
Strong analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.
A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.
Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.
At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.
