About Us
Eagle Vision Institute is a busy ophthalmology practice dedicated to providing exceptional eye care in a professional, patient-focused environment. We are seeking a friendly, organized, and detail-oriented Surgical Coordinator + Receptionist to join our team and support both front desk operations and surgical coordination for our patients.
Position Summary
The Surgical Coordinator + Receptionist plays a key role in ensuring smooth daily clinic and surgical operations by welcoming patients, coordinating surgical bookings, counseling patients, managing appointments, handling administrative tasks, and supporting both physicians and clinical staff. The ideal candidate is professional, compassionate, highly organized, and comfortable working in a fast-paced medical environment.
This role involves coordinating patient care before and after surgery, communicating with hospitals, surgical facilities, and referring offices, while also assisting with reception duties and maintaining efficient clinic flow.
Key Responsibilities
- Greet and check in patients in a courteous and professional manner
- Answer and direct incoming phone calls
- Schedule, confirm, and manage clinic and surgical appointments
- Coordinate surgical bookings, including cataract and other ophthalmic procedures
- Communicate surgical dates, instructions, and follow-up information to patients
- Liaise with hospitals, surgical centres, optometry offices, and referring physicians
- Maintain accurate patient records and update information in the Oscar/ Epic EMR system
- Process referrals, insurance information, and billing documentation as needed
- Coordinate patient flow and communicate with clinical staff
- Handle incoming faxes, emails, and correspondence
- Collect payments and issue receipts when applicable
- Support technicians and physicians with clinic flow, including patient intake, lane loading, workups, and diagnostic testing as needed
- Maintain patient confidentiality and follow privacy regulations
- Keep reception and waiting areas organized and welcoming
Qualifications
- Previous reception, surgical coordination, or administrative experience required
- Experience in ophthalmology, optometry, or healthcare is strongly preferred
- Excellent communication and interpersonal skills
- Ability to communicate with patients with respect, kindness, and patience
- Strong organizational and multitasking abilities
- Proficiency with computers, EMR systems, Microsoft Office, and scheduling software
- Ability to work efficiently in a fast-paced environment
- Professional demeanor and strong attention to detail
Preferred Skills
- Knowledge of ophthalmic or medical terminology
- Experience handling OHIP billing, referrals, and surgical coordination
- Familiarity with Oscar EMR is an asset
- Ability to speak additional languages is an asset
What We Offer
- Supportive and professional work environment
- Competitive compensation
- Opportunities for training and growth
- Health benefits / Paid vacation
How to Apply
Please submit your resume and a brief cover letter to [email protected]
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $24.00-$27.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
