Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Cook is technically competent in food preparation and production, demonstrates a willingness to contribute to general kitchen operations including receiving & storing provisions, acts safely and responsibly, follows food handling best practice protocols, is opening to receiving feedback and is hospitable and cordial to coworkers and guests. The Cook will provide an amazing experience to guests by providing quick service and high-quality food products in line with the menu and daily feature offerings.
- Please note this is a seasonal/contract position.*
Crew Benefits:
- Competitive Wage
- Retention Bonus - up to $500.00!
- Complimentary Cruise Tickets & Uniforms
- Crew Recognition Awards
- Crew Referral Program - up to $200.00 per referral
- Crew Events
- Paid Training
Duties and Responsibilities:
- Provide amazing hospitality to coworkers and guests as prescribed in our RESPECT Service System.
- Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
- Understands and follows all policies and procedures relating to the crew’s role within the company.
- Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
- Inspect food preparation and service areas to ensure observance of safe and sanitary food-handling practices.
- Prepare high-quality food following prescribed recipes and production specifications.
- Receive and organize hot line food orders, manage station prep, and prepare portions & garnish for service.
- Receive and store food using proper food-handling techniques including stock rotation and monitoring temperatures of perishable products.
- Assist in routine cleaning of kitchen including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.
- Communicate through supervisors, deficiencies or discrepancies including but not limited to equipment, repairs, shortages, spoilage, wasted product, and departmental variations.
- Maintain awareness of product specifications to ensure all recipes set out by Food & Beverage Manager are followed.
- To refine and expand their culinary knowledge and skills by applying themselves to gain experience from all stations. Inquiring about unknown products or production methods.
- Active participation in management of perishable food items, limiting food waste.
- Pro-actively upgrading professional skills by questioning, inquiring and involvement in the operation.
- Ensure that the kitchen always maintains compliance with all Company and Public Health rules and regulations.
- Maintain high level of cleanliness by following direction of supervisors and daily completion of all checklists.
- Participate in pre-shift and post-shift line meetings.
- Greet guests as they enter on premise.
- Any other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
- O.S.S.D. or equivalent as recognized by the Ministry of Education
- Minimum two (2) years’ kitchen experience required.
- Food Handler’s Certificate required.
- Smart Serve Certificate an asset.
- Hospitality or Culinary degree considered an asset.
- Energetic, enthusiastic, and self-directed personality is essential.
- Will be closely supervised; accepts all training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members.
- Strong verbal, written and interpersonal skills. Knowledge of another language in addition to English is an asset.
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment.
- The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting.
- Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
- Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
- Will be required to be available for work on all weekends during July & August including major holidays.
- Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
- Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
- If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection)
City Cruises Canada does not use AI technology in any part of the recruitment process.
Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.
