Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Make an Impact. Build Relationships. Grow Your Career.
Are you passionate about delivering exceptional customer service and helping clients protect what matters most? As a Bilingual Customer Service Broker, you’ll play a key role in supporting clients with their home and auto insurance needs while building lasting relationships and driving business growth.
Reporting to the Assistant Manager, Service, you’ll combine your technical expertise, problem-solving skills, and client-first mindset to deliver a seamless and positive insurance experience.
What You’ll Do
Deliver Outstanding Client Support
- Handle inbound calls and written inquiries with professionalism and care
- Process policy changes accurately and efficiently within internal systems
- Provide clear guidance on coverage, billing, and policy details
Assess Risk & Apply Expertise
- Evaluate risks in accordance with underwriting guidelines
- Ensure policies meet binding requirements while protecting both client and business interests
Resolve Issues with Confidence
- Investigate and resolve client concerns with empathy and urgency
- Identify root causes, implement solutions, and follow up to ensure satisfaction
- Partner with leadership to improve processes and client experience
Drive Growth Opportunities
- Identify sales opportunities by engaging clients and understanding their needs
- Collect expiration dates (ex-dates) and proactively work toward retention and growth targets
Support Operational Excellence
- Prepare client correspondence and documentation with accuracy
- Handle rewrites and remarketing according to established guidelines
- Maintain client records, rate manuals, and coverage updates
- Keep detailed logs and flag complex issues for management review
Champion Quality & Compliance
- Deliver service aligned with company standards and confidentiality practices
- Continuously contribute to a culture of excellence and accountability
What You Bring
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- Valid RIBO License (required)
- 1+ year experience in personal lines (home & auto insurance)
- Fluency in French and English (required)
- Strong communication skills with the ability to build trust and rapport
- Excellent organizational and time-management skills in a fast-paced environment
- Solid working knowledge of Microsoft Office (Word, Excel, Outlook)
- A proactive mindset with strong problem-solving abilities
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Why Join Us?
- Be part of a supportive, collaborative team
- Develop your expertise in a growing industry
- Make a meaningful difference in clients’ lives every day
- Opportunities to grow your career and expand your skills
Salary Range:
This position offers a competitive salary within a range from $55,011 to $75, 583, along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Let’s work together! If you are interested in this opportunity, please apply online.
The OTIP Group of Companies (“OGC”) is a group of affiliated organizations operating under a shared purpose and values. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services.
Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.
This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. All hiring decisions include human review.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
