Tony Graham Automotive Group
Job Title
Hybrid Sales & Finance Consultant
Report to
Sales Manager(S)
Location
600-2500 Palladium Drive, Ottawa, ON K2V 1E2– On-Site
Employment Status
Full-time permanent
Closing Date
Until filled
Who We Are?
The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.
Job Summary
The Hybrid Sales & Finance Consultant is responsible to provide exceptional customer service in keeping with our vision, and to produce sales revenue for the dealership by selling new and used vehicles as well as financial and insurance programs. The Hybrid Sales & Finance Consultant provides advice, sells/leases new and previously owned vehicles based on standards of gross profit, volume and the satisfaction of dealership clientele.
The Hybrid Sales & Finance Consultant conducts all transactions in accordance with all applicable legislation and internal policies/guidelines. The Hybrid Sales & Finance Consultant offers finance and insurance options to clients through established relationships with lenders/providers. Explains offerings and recommends products to meet the needs of the client. Negotiates contract terms and rates to meet the goals of the company. Ensures applications and paperwork are completed correctly and in a timely manner.
What we offer
You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:
- Participation in TGAG group benefit plan after three months and participation in the
- RRSP/DPSP after one year
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on new and used car sales and parts and service rates
- Paid birthday leave
- Employees can purchase parts on behalf of their family members and obtain the employee discount
Reasons why you’ll enjoy working with Tony Graham Automotive Group
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave – We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment
What you offer
Job Duties:
General Areas of Responsibility:
Hybrid Sales & Finance Consultant, in the performance of their duties, are responsible for the following:
- Prospecting Customers
- Customer Follow-up
- Selling Vehicles and other Tony Graham Toyota products
- Customer Retention/Satisfaction/Database Marketing
- Maintain TPE score (Toyota Purchase Experience) above zone average
- Sales and Gross Profit
- Accuracy of information, database management
- Submission of a complete deal to financial institution for funding
- General Knowledge of the systems, procedures and functions of sales department
- Training – Kaizen
Job Responsibilities:
- Ensure the accurate completion of all files, forms and documents are in compliance with governmental regulations (i.e, Service Ontario, OMVIC), Toyota Canada, or the Tony Graham Automotive Group.
- Ensure that all customer information, files, documents, forms, and transaction information are protected, stored and disposed of as per applicable privacy legislation and in accordance with the policy of the company;
- Attend and participate in any and all training, workshop, conferences as requested/assigned and/or as required by the manufacturer and/or the dealership;
- Actively participate in annual performance reviews.
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities are required and/or as assigned
The successful candidate will have the following:
Education and Qualification
- Valid Driver’s Licence and acceptable Driver’s Abstract
- Clean driving record, and reporting to management any circumstances regarding the status of this license
- Valid OMVIC Sales License preferred
Experience
- 1-3 years’ minimum experience as a successful Vehicle Sales Representative or equivalent
Language
- Fluent in English, oral and written
- Bilingualism, an asset
Skills & Abilities
- Mature personality and sound judgement skills
- Excellent computer skills with demonstrated knowledge of vehicle sales software an asset
- Detail oriented
- Excellent verbal and written communication skills
- Driven to ensure continuous quality improvement
- Excellent customer service skills
- Strong team player with the ability to work independently
Core Competencies:
1. Organizational Awareness and Understanding:
Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the organization.
2. Foundational Sales Knowledge:
A clear insight of how sales work and an understanding of the sales process used by the company to convert customers.
3. Product Knowledge:
An understanding of the company’s products and services. The ability to handle prospect questions relating to company inventory.
4. Willingness to learn:
Willing to learn the ins and outs of the industry, receive feedback, and work on any improvements needed.
5. Time Management:
Spending time wisely, prioritizing tasks needed to be completed and multi-tasking.
6. Leadership:
Motivates and inspires self and others to take action to achieve desired outcomes.
7. Initiative, Enthusiasm, and Innovation:
Ability to manage and lead to achieve and exceed identified goals.
8. Communication and Interpersonal Skills:
Ability to speak, write, listen, and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
9. Relationship Building and Collaboration:
Builds positive interactions both internally and externally to achieve work related goals.
10. Quality Focus:
Ensures that success criteria for self, staff and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.
Schedule:
Monday – Friday: Day Shift & Night Shift
(One weekday off)
Saturdays: 9 – 4 pm
Pay Structure:
$75,000 - $150,000 Annually
Based on current range of team members. Earning potential is not capped.
Paid Salary for the first 4 months of training period.
How to apply?
Applications must be submitted to the Tony Graham Automotive Group, and all cover letters should be addressed to Azeem Khan, Recruitment Specialist (*[email protected]) Thank you for your interest. Only those selected for an interview will be contacted.* TGAGA is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.
Job Types: Full-time, Permanent
Pay: $75,000.00-$150,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program
Experience:
- Vehicle Sales: 2 years (required)
Licence/Certification:
- OMVIC (required)
- Driving Licence (preferred)
Work Location: In person
