The Program
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community-based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million.
This program is anticipated to open in May 2026! Village House is a spacious, newly renovated assisted living home nestled in the hills of Kelowna, BC, designed specifically for young adults with high and complex medical needs. The home is equipped with modern medical technology—including ceiling and mobile lifts, accessible bathrooms, and enhanced safety features—to ensure comfort, dignity, and seamless clinical support. Grounded in trauma informed practice, Village House promotes a safe, structured, and predictable environment where residents can feel secure and empowered. Our team designs and evaluates individualized programs that support healthy development, involve families, and reduce potential trauma triggers. Staff work collaboratively to build strong, positive relationships and create a healing, supportive atmosphere where each resident can thrive.
In Your Role You Will
- Monitors residents through the night and attends to any medical and behavioural needs that arise during the night.
- Follows through on direction regarding specific residents left by the day staff.
- Notifies staff of any major problems or emergencies; responds to emergencies according to established policies and procedures.
- Supports residents with their morning and evening routines at the beginning and end of shift.
- Ensures residents follow house rules; monitors curfew regulations and reports to appropriate authorities as required.
- Administers medications to residents according to established policy and procedure.
- Ensures logbooks and other documentation such as charts and incident reports are complete.
- Performs light housekeeping duties such as vacuuming, dusting, emptying garbage, cleaning and laundry; performs minor building maintenance such as changing light bulbs; reports maintenance needs to the program manager.
- Complies with policies, procedures and values of the agency, and uses best practices when supporting residents.
- Utilizes practices that promote service recipient health, welfare, safety and security; secures the building by arming alarms and locking doors and windows.
- Prepares and assists residents in breakfast preparation.
- Performs miscellaneous job-related duties as assigned.
The Position
The Overnight Awake Residential Night Worker (ARNW) for this licensed, accredited agency attends to the health, well-being, safety and security of residents and the program site at night, and provides general, non-specific services to clients as required. This position will be alone during the overnight hours and must feel comfortable working alone, with support from fellow team members and the On-Call Manager, as needed. Maintains a comfortable and clean living environment. This position reports to the Program Manager.
Schedule:
Two (2) permanent, full-time position with a weekly schedule of 40 hours:
- Monday through Friday, 2300-0700
Mandatory Pre-Employment Screenings and Checks
***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.
As An Ideal Candidate You Possess
- Grade 12. Minimum 6 months related experience
- Minimum of one year recent related experience in a community-based setting, or a combination of relevant education and experience.
- Previous experience with operating a licensed home and trauma informed practice
- Training in substance use is an asset
- Familiarity with Housing First, Harm Reduction and Employment First initiatives
- Valid CPR/First Aid, WHMIS, and Food Hygiene and Sanitation certificates
- Valid Class 5 BC Driver’s License and clean driver’s abstract
- Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
- Positive behavior supports experience
What Taproot Community Support Services Does
At Taproot, your passion for helping others can truly make a difference. As an employee-owned company, we value collaboration, learning, and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we're building a company we're proud of.
Our Employees Enjoy
- Employee ownership from day one through our EOT, with opportunity for profit-sharing dividends
- Work/life balance
- Learning and career development opportunities
- Competitive wages and salaries
- Paid vacation and benefits for eligible employees
- Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
- Matching RRSP plan for eligible employees within Alberta
- Professional development opportunities and job-related training
- Employee and Family Assistance Program
- Long Service Milestone rewards
- Employee referral bonus program
- A values-driven workplace — as a Certified B Corp, we're committed to using business as a force for good
Website reference
For more information on Taproot Community Support Services visit our website: taproot.ca
Closing Statement
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.
Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.
No telephone calls please. Only those candidates selected for an interview will be notified.
