Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Caring…We invest in the success and safety for our team, communities and the environment.
Integrity...We are dedicated, honourable and honest.
Collaborative...We foster partnerships and work together to build a safer Ontario.
Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?
Reporting directly to the Manager, Business Solutions, the Learning & Development Specialist is responsible for the design, development, delivery, and continuous improvement of training programs that support Ontario One Call’s Service Delivery and Business Solutions functions, enhancing operational effectiveness, service quality, and system adoption.
This role partners closely with Support Services, Business Solutions, and related teams to translate business processes, system enhancements, and service requirements into effective, targeted learning solutions. The Specialist plays a key role in supporting employee development and change initiatives through structured onboarding, up-training, and ongoing capability building initiatives within Service Delivery.
This position is based out of Ontario One Call’s head office at 104 Cooper Drive, Guelph, with a hybrid work model.
Training Design & Development
- Support implementation of system changes, process improvements, and service enhancements through:
- Active participation and collaboration on new technology/process design
- Testing new technology/processes
- Targeted training initiatives
- Design, develop, and maintain engaging training programs and materials for Service Delivery and Business Solutions teams, including new hire onboarding, new system/processes, and up-training initiatives
-
Apply adult learning principles and instructional design methodologies to support diverse learning styles
- Ensure all training content is current, aligned with operational standards, and reflects evolving service and system requirements
-
Contribute to individual development and performance improvement initiatives within Service Delivery teams
Training Delivery & Facilitation:
- Deliver instructor-led and virtual training sessions for new hires and ongoing development within Service Delivery teams
- Facilitate engaging learning experiences utilizing a variety of teaching/learning techniques that promote participation, comprehension, and knowledge retention
-
Support onboarding programs and continuous up-training initiatives aligned with operational priorities
- Provide training support during peak periods, including back-to-back sessions where required
Needs Analysis & Continuous Improvement:
- Partner with Operations, Business Solutions, QA, and leadership within Service Delivery to identify training priorities and align programs to business needs
- Assess skill levels, performance gaps, and training needs within Service Delivery and Business Solutions teams to inform learning priorities
- Evaluate training effectiveness through feedback, assessments, and performance outcomes
- Identify opportunities to enhance service delivery, quality, and efficiency through targeted learning interventions
- Maintain a continuous improvement mindset, incorporating feedback (both internal and external stakeholder) and best practices into training programs
Training Administration & Maintenance:
- Maintain and update training materials, documentation, and learning resources specific to Service Delivery and Business Solutions
- Utilize new or evolving platforms as well as expanding AI technology for the purposes of creating and maintaining knowledge records, creating and managing training and evaluation methodologies.
- Track and monitor training participation, completion, and outcomes. Prepare reports for leadership as required.
- Support the coordination and scheduling of training activities
- Perform other related duties as assigned
-
Strong instructional design and facilitation skills, with the ability to engage operational audiences
- Sound understanding of adult learning principles and training methodologies
- Strong analytical skills to assess learning needs and evaluate training effectiveness
- Excellent communication and interpersonal skills, with the ability to collaborate across Service Delivery, Business Solutions and other teams
- Strong organizational skills and ability to manage multiple priorities
- Proficiency in Microsoft Office and demonstrated ability to learn, adapt to and confidently teach new and evolving technologies, systems and tools
-
Strong understanding of customer service principles within a service delivery environment
-
Proactive, positive, and adaptable growth mindset with a focus on continuous improvement
-
Post-secondary education in Adult Education, Training, Organizational Development, or combination of post-secondary education and experience
- Minimum 3 years of experience in training, learning & development, or a related role
- Experience designing and delivering training programs in an operational or service delivery environment
- Contact centre experience is considered an asset
-
Starting salary of $63,060 - $73,000/annum dependent on qualifications and experience, with room to grow
- A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
- CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
- 3 weeks paid vacation
- 10 personal emergency days per year
- Highly engaged workforce and excellent workplace culture
- Diverse and inclusive environment
- Collaborative team
- New, clean and bright facility
- Bonus Potential
Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.
The starting salary advertised is reflective of a portion of the full pay grade range. Starting Salaries for new employees are typically determined by referring to the individual’s job-related experience, knowledge and skills, the salaries of other employees performing the same or similar job functions and the anticipated level of performance. Employees will be hired between the minimum (development) and midpoint (target) of the salary range for a job.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are currently recruiting for this open vacancy.
