Lake Louise, Ab Guest service agent Jobs – 8 Openings This Week

Guest Service Agent
The Relais & Chateaux Post Hotel & Spa —Lake Louise, AB
- $18 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
2d
Front Desk Supervisor/Duty Manager
Lake Louise Inn —Lake Louise, AB
- $53,330–$57,330 a year
- Full-time
- Management
- Hotel
- Supervising experience
- Dental care
- Employee assistance program
Quick apply
7d
Reservations Agent
Lake Louise Inn —Alberta
- $21.25–$23.25 an hour
- Weekends as needed
- Bilingual
- Hospitality
- Customer service
- Wellness program
- Dental care
Quick apply
7d
Resident Services Coordinator
FAIRMONT —Lake Louise, AB
- $56,000 a year
- Full-time
- Customer service
- Hotel
- Administrative experience
- Dental care
- Vision care
Quick apply
Guest Service Agent
Post Hotel & Spa —Lake Louise, AB
- $18 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
2d
Concierge Agent
FAIRMONT —Lake Louise, AB
- $22.72 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
Royal Service Agent
FAIRMONT —Lake Louise, AB
- $20.33 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Vision care
Quick apply

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Guest Service Agent

The Relais & Chateaux Post Hotel & Spa
Lake Louise, AB

Quick apply

Job details

Full-time
$18 an hour
2 days ago

Qualifications

Microsoft Outlook
Customer service
Microsoft Office
Communication skills
Hotel experience

Full job description

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

Subsidized staff accommodation in Lake Louise
2 complimentary hot meals per day on shift
Discount on food and beverages at The Post's dining outlets
Complimentary stays at CRMR sister properties
Staff rates at all CRMR properties
Employee Benefits Program
Access to the Relais & Châteaux employee stay program
Staff events and recognition programs throughout the year
Opportunities for growth and advancement within The Post and across CRMR properties
Annual wage and performance review

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Guest Services Agents are the ambassadors of The Post, providing exceptional customer service from the initial reservation through to check-out. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests.

Duties and Responsibilities

Welcome guests to the hotel and provide an efficient check-in experience.
Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintain a professional and presentable appearance at all times.
Assist with emergency procedures when required.
Respond to reservation enquiries, complete room reservations and provide guests with up-to-date information on our rates, special offers and packages.
Prepare arriving reservations, ensuring guest requests are met to the best of our ability.
Assist in providing positive and efficient customer service.
Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
Provide guests with accurate and relevant information about the hotel, local area and attractions.
Book tours, activities and restaurant reservations for guests.
Check out guests, provide accurate billing information and correctly process payments.
Ensuring the completion of daily logs and tracking
Manage the hotel switchboard, directing calls to other departments as necessary.
Provide an accurate cash-out report at the end of each shift.
Other duties as assigned.

Qualifications

Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope in high pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able to work independently and remain calm in the event of emergency situations arise.
Willing to work flexible hours.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Pay: $18.00 per hour

Ability to commute/relocate:

Lake Louise, AB: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in lake louise, ab

Guest Service Agent

Front Desk Supervisor/Duty Manager

Reservations Agent

Resident Services Coordinator

Guest Service Agent

Concierge Agent

Royal Service Agent

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