Leduc, Ab Csr customer service representative Jobs – 4 Openings This Week

Client Service Representative
CMB Insurance Brokers —Edmonton, AB
- $50,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Dental care
- Paid time off
Quick apply
10d
Customer Service Representative/Route Service Representative
Gateway Services Inc —Nisku, AB
- $18–$22 an hour
- Overtime
- CRM software
- Customer service
- High school diploma or GED
- Dental care
- Tuition reimbursement
Quick apply

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Client Service Representative

CMB Insurance Brokers -
Edmonton, AB

Quick apply

Job details

Permanent | Full-time
$50,000 a year
10 days ago

Qualifications

Operating systems
Customer service
Filing
Microsoft Office

Full job description

CMB is a place where driven professionals come to build meaningful careers in a vital and evolving industry. We foster a values-based culture that emphasizes collaboration, continuous learning, and personal growth. With structured development programs, clear advancement opportunities, and a strong commitment to internal talent, CMB empowers its team members to thrive and make a lasting impact.

What do we offer?

Competitive & Unique Compensation Structures – Designed to reward performance and support long-term career growth.
Growth Opportunities – Clear paths for advancement and internal promotions.
Benefits Active Day One – Enjoy full health and wellness coverage from your first day.
Award-Winning Employer – Recognized as a Top Insurance Employer three years in a row.
Supportive Culture – A values-driven workplace that prioritizes collaboration and respect.
Education Support – Licensing, training, and course grants to help you grow professionally.
Industry Stability – Be part of an essential and resilient sector with long-term demand.
Modern Work Environment – Tools, tech, and flexibility to help you do your best work.

As a Client Service Representative (CSR) you will report directly to your Account Manager and contribute in the servicing of client requests. Specific duties that a CSR would be expected to perform are as follows:

Client Service

Focus on client service including timely response to telephone, email and fax/written enquiries by creating expectations and timelines for work completion with a proactive service approach.
Ensure the proper and appropriate use of company processes and procedures, including brand maintenance, as designated by the Processing Department when performing the tasks below:
Prepare correspondence, pink cards, endorsement requests, client record books, schedules, finance contracts, invoices, cover notes and cancellation requests, claims requests and notice of loss as determined.
Coordinate and prepare certificate requests such as mortgagee requests, lessor, loss payable, additional insured’s, CSIO, ISNetWorld.
Update Acturis and assist with all schedules & new business submissions as required.
Create accurate invoices for endorsements, renewals, policy audits, memos, binder bills and financing.
Maintain, update and organize computer and paper files utilized by the department.
Acturis – keeping policy information updated and accurate; creating appropriate abeyances; completing all abeyances as requested.
Mail – incoming mail (Canada Post, ICS and Courier) sorted, time stamped and processed into the system.
Mail – outgoing; letters, envelopes, prepare all courier way bills, accurate mailing labels and appropriate postage.
Scanning & Filing – Put away all roll cart files and drop filing.
Light office duties as assigned.
Other duties that may be assigned.

Team Support

Report any problems on potential lost accounts before occurrence to the Team Lead
Take all steps to avoid Errors & Omissions, and report any potential E&O to the Team Lead
Attend and participate in Team meetings, general staff meetings and company functions

Office Support

Abide by and adhere to the policies and procedures as outlined in the CMB Policies & Procedures Manual.
Utilize the Agency Manager, Microsoft Office Suite, APF Finance and ISNet World programs
Be familiar with and support the Entrepreneur Operating System (EOS)

KNOWLEDGE AND EXPERIENCE

1-2 years of experience within an insurance environment or professional business environment is considered an asset.
1-2 years of experience with in a team environment in a customer service position.
Experience with The Agency Manager, Microsoft Office Suite, Compu Quote or comparable computer systems.

EDUCATION REQUIREMENTS

Working towards, or is currently, Level 1 or Level 2 Licensed Insurance Agent.
Member of, or currently working towards, C.I.P. designation.

Pay: $50,000.00 per year

Benefits:

Casual dress
Company events
Dental care
On-site parking
Paid time off
Vision care

Application question(s):

Do you have your Alberta General Level 1 or 2 Insurance License?
Are you able to reliably commute to the Edmonton office 5 days a week?

Work Location: In person

Quick apply

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csr customer service representative jobs in leduc, ab

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