Westcorp is seeking a dynamic Leasing Specialist to join Edgeway, one of Edmonton's most exciting residential communities. Edgeway features 475 rental homes, including 110 townhomes and 365 newly developed apartments, a 500- stall parkade, and an exceptional amenity offering designed to support an active and connected lifestyle. Working closely with the management and operations teams, you will contribute to the success of the community by supporting occupancy goals, fostering resident satisfaction, and helping deliver the elevated standard of service for which Westcorp is known. We are open seven days a week, so flexibility is essential. The successful candidate must be available to work evenings and weekends. Additional hours may be required from time to time, particularly during month-end periods, community events, and open houses.
Working in residential property management is about more than leasing apartments—it is about helping people find a home and a community where they can thrive. As a Leasing Specialist, you are the face of our property and often the first person a prospective resident meets. We are looking for someone who combines genuine warmth and emotional intelligence with strong sales and relationship-building skills. You understand how to create an exceptional customer experience, listen to what matters most to people, and confidently match them with the home that best fits their needs. Every interaction is an opportunity to build trust, create excitement, and showcase the lifestyle our community offers. If you are a motivated self-starter who loves working with people, excels at communication, and is passionate about delivering outstanding service, we are looking for you and would love to talk with you.
Who You Are:
- You genuinely enjoy working with people and have a passion for helping individuals and families find a place they are proud to call home.
- You have strong business acumen and understand the importance of accurate reporting, occupancy goals, and protecting the interests of the property owner.
- You are an agile self-starter who can thrive independently while contributing positively to a collaborative team environment.
- You possess excellent interpersonal skills, can read a room, and know how to effectively communicate with people from all walks of life.
- You are professional, resourceful, and customer-focused, consistently looking for ways to enhance the resident and prospect experience.
Primary Key Responsibilities:
- Provide an exceptional customer experience by greeting, engaging, and qualifying prospective residents with the goal of helping them find a new home at Edgeway.
- Respond promptly and professionally to all leasing inquiries, ensuring consistent follow-up and communication throughout the customer journey.
- Conduct property tours that effectively showcase the community, lifestyle, amenities, and suite features while identifying and addressing the unique needs of each prospect.
- Achieve leasing, occupancy, and revenue goals through effective sales techniques, relationship-building, prospect management, and confident closing skills.
- Present the product and communicate features, benefits, pricing, policies, and value propositions tailored to each customer's needs and desires.
- Follow established lead management processes to maximize conversion rates from inquiry to signed lease.
- Provide a superior level of customer service to prospective and current residents, acting as a knowledgeable and professional ambassador for the Edgeway community.
- Complete accurate and detailed reporting, including leads, prospects, tours, applications, leases, resident communications, and move-in/move-out inspections.
- Participate in ongoing sales and customer service training to continuously strengthen leasing and relationship-building skills (required for both full-time and part-time team members).
- Assist with resident retention initiatives by fostering positive resident relationships and supporting lease renewal efforts.
- Assist in the planning and execution of open houses, community events, resident engagement activities, and other leasing initiatives designed to promote the property and attract prospective residents.
- Perform regular competitor reviews and provide market analysis, including rental rates, incentives, and amenity offerings.
- Maintain a thorough understanding of Edgeway's suite types, amenities, policies, and community offerings to confidently address customer questions and objections.
- Ensure model suites, show suites, amenity spaces, and leasing areas are presented to company standards and report any deficiencies in market-ready suites to the Property Manager.
- Work collaboratively with the management, operations, and maintenance teams to deliver an industry-leading customer and resident experience.
- Ensure compliance with the Residential Tenancies Act in all procedures.
- Ensure local, provincial, & federal laws and regulations are being observed in the community.
- Ensure comprehension and compliance with all Westcorp Playbook policies.
- Positively embrace Westcorp Corporate Values.
- Perform other duties as assigned by the Operations Manager.
Required Skills and Abilities:
- High school graduate; post-secondary education required
- Solid aptitude for sales and possesses a sensational customer service philosophy
- Must have the flexibility and be available to work the hours that can be irregular, as required by the business needs
- Highly proficient in a variety of computer software packages. We utilize Microsoft Office, w/TEAMS, Yardi (RentCafe, Payscan, Elevate customer-engagement software), Yieldstar and SharePoint
- Must be flexible and willing and can change roles, tasks or responsibilities as required
- Appearance must be neat, clean and polished
- Must have own vehicle and valid driver's license
- A security clearance is required upon offer of employment
Working at Westcorp:
Headquartered in Edmonton, Westcorp Property Management Inc. is a vertically integrated company that creates, invests in and manages residential, commercial, and hotel properties. Westcorp operates in Edmonton, Calgary, Kelowna, and Bonnyville, and they are committed to significant growth in the coming years. Based on its existing development land holdings, Westcorp confidently expects to double the size of its portfolio in the next 5-7 years.
Westcorp is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Westcorp employs 200 people with decades of combined, extensive and successful experience. We provide our employees with a work environment that promotes professional and personal development.
Our approach to employee attraction and retention is straightforward: We want the best of the best. To attract the 'best of class' and the best new entrants to the real estate field, Westcorp provides:
- Our Westcorp Values of Integrity, Vitality, Accountability, Results, Collaboration, Learning, and Innovation
- Competitive wages
- Comprehensive benefits package including a Health Spending Account
- Employee Assistance Program
- Career Plan
- Recognition programs
- Professional development learning
- An exceptional work environment
- A mentoring culture
