Markham, On Monitoring call centre operator bilingual (english/french) Jobs – 1 Openings This Week

Monitoring Call Centre Operator -Bilingual (English/French)
Firetronics 2000 Inc. —Markham, ON
- $20–$21 an hour
- 12 hour shift
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
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Monitoring Call Centre Operator -Bilingual (English/French)
Firetronics 2000 Inc. —Markham, ON
Handle all telephone calls efficiently and in a professional manner. Excellent telephone and communication skills. Diligently keep required records and files.
$20–$21 an hour
Quick apply

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Monitoring Call Centre Operator -Bilingual (English/French)

Firetronics 2000 Inc. -
Markham, ON

Quick apply

Job details

Permanent | Full-time
$20–$21 an hour

Qualifications

Bilingual
French
Customer service
English
High school diploma or GED
Data entry
Computer skills
Communication skills

Full job description

Overview

At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.

Find out more information about Firetronics 2000 Inc. by visiting our website at www.firetronics.ca.

Duties and Responsibilities

Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
Handle all telephone calls efficiently and in a professional manner
Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
Diligently keep required records and files
Prepare and distribute reports internally and to external parties as required
Follow all established procedures, regulations and guidelines
Other related duties as may be assigned
Please note that this is not a remote position

Qualifications

Verbal and written fluency in both English and French
Education: secondary school diploma minimum
Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
Excellent telephone and communication skills
Flexibility to work 12-hour rotating shifts (days and nights required)
Advanced computer proficiency with strong data entry/keyboarding skills
Ability to work under pressure
Attention to detail
Ability to stay focused at all times during working hours
Passing criminal record check

Working Conditions

Friendly team environment
Career growth opportunities
Continuous operations (24/7)
12-hour rotating shifts (4 on- 4 off Schedule) - 2 Day Shifts, 2 Night Shifts, 4 Days Off
Participation in On Call Schedule required
Office environment with semi-open workstations
Located close to major highways and public transit.

Job Types: Full-time, Permanent

Pay: $20.00-$21.00 per hour

Benefits:

Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Vision care

Education:

Secondary School (preferred)

Experience:

Customer Service: 1 year (preferred)

Language:

English fluently (preferred)
French fluently (preferred)

Work Location: In person

Quick apply

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Monitoring Call Centre Operator -Bilingual (English/French)

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