Metro Vancouver Regional District, Bc Technical support supervisor Jobs – 12 Openings This Week

Technical Services Manager
Kandor Management —Burnaby, BC
- $60,000–$80,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Communication skills
Quick apply
18h
IT Supervisor
Happy Planet Foods —Burnaby, BC
- Full-time
- Windows
- Supervising experience
- Bachelor's
Quick apply
6d
Support Technical Lead
Weta Digital —Vancouver, BC
- $80,080–$99,840 a year
- Weekends as needed
- Customer service
- English
- Windows
- Life insurance
Service Desk Lead
Concert Properties LTD. —Vancouver, BC
- $90,000–$110,000 a year
- On call
- Computer science
- Microsoft Outlook
- Computer Science
Quick apply
13d
Technical Support Lead
Portable Electric —Vancouver, BC
- $55,000–$75,000 a year
- Full-time
- Customer service
- Organizational skills
- Manufacturing
Quick apply
Technical Account Manager
Trulioo —Vancouver, BC
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- No university degree
- Dental care
- Paid time off
Technical Account Manager
Fortinet —Burnaby, BC
- $104,000–$128,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Systems Administrator Lead
Bardel Entertainment —Vancouver, BC
- $100,000–$125,000 a year
- Hybrid work
- Azure
- Management
- Windows
Quick apply
IT Service Manager (Retail Support Champion)
Bailey Nelson —Vancouver, BC
- $100,000–$115,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
12d
Technical Account Manager
AfterShip —Vancouver, BC
- $87,000–$141,000 a year
- Remote
- APIs
- Communication skills
- Commuter benefits
- Paid time off
Quick apply
21h

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Technical Services Manager

Kandor Management
Burnaby, BC

Quick apply

Job details

Full-time
$60,000–$80,000 a year
18 hours ago

Qualifications

Desktop support
Operating systems
Customer service
Technical support
Microsoft Office
Computer hardware
Remote access software
TeamViewer
MacOS
Communication skills
Help desk

Full job description

Who We Are

Kandor Management is a BC-owned and operated security and facility services company serving communities across Canada. At Kandor, we know exceptional service starts with exceptional people. That’s why we invest in hiring the right talent, training them thoroughly, and supporting them to do their best work every day. The result is a team that takes pride in what they do, and it shows in the way we show up.

Our strength is built on people. We focus on growth, development, and creating an environment where our teams can build meaningful careers while delivering consistent, high-quality service.

We believe facility and security services are more than operations, they’re about supporting the safety, well-being, and success of the communities we serve. Whether we’re working with small businesses or large organizations, we take a thoughtful, end-to-end approach where every detail matters and every role contributes to the bigger picture.

Inclusion, diversity, and respect are core to how we operate. We’re committed to building a workplace that reflects the communities we work in. One where different perspectives are valued, voices are heard, and people have the opportunity to grow and thrive.

This is an exciting opportunity to join Kandor’s executive team and play a key role in supporting and strengthening our Finance function as we continue to scale.

About the Role
Kandor Management is looking for an IT Helpdesk 2IC (Second-in-Command) to join our team and act as the deputy to our IT/TSD lead. This is a hands-on support role for someone who thrives on building resilient infrastructure and supporting IT needs across a multi-company environment — but it's also a step up in responsibility. As 2IC, you'll be the go-to point of escalation for the team, step in to keep the department running when the lead is unavailable, and take ownership of the systems, documentation, and processes that keep our technology running smoothly. You'll work closely with stakeholders and help mentor and guide junior support staff.

Key Responsibilities:
Leadership & Deputy Duties (2IC)

Act as second-in-command to the IT/TSD lead, deputizing for them and helping keep the department running during their absence
Serve as the first point of escalation for junior helpdesk staff on complex or urgent issues
Mentor, coach, and provide day-to-day guidance and training to junior team members
Help coordinate and prioritize the team's ticket queue and daily workload
Take ownership of TSD documentation, systems, and processes, driving improvements and consistency
Liaise with vendors, stakeholders, and other departments on behalf of the team as needed

Technical Assistance

Answer phone calls, emails and tickets from people who need support
Diagnose and resolve technical issues related to computers, printers, scanners, phones, and other devices
Escalate complex or urgent problems to the IT/TSD lead or external vendors when required
Log and document all TSD support requests and actions taken in our ticketing system
Lead the creation of new documentation, systems and processes
Participate in ongoing training and professional development activities to enhance technical skills and knowledge
Follow TSD policies and procedures and ensure compliance with security standards

Routine Maintenance & Updates

Own and maintain TSD support documentation and knowledge base articles
Install, configure, and update software and hardware on various devices
Perform routine maintenance and backups on IT systems and devices

Ad Hoc Responsibilities:

Provide feedback and suggestions to improve TSD service quality and efficiency
Support the IT/TSD lead with ad hoc projects, rollouts, and reporting as needed

Qualifications:

Proven IT helpdesk or technical support experience (senior-level or team-lead experience strongly preferred)
Previous experience mentoring, guiding, or coordinating junior staff would be a strong asset
Intermediate to advanced knowledge of computer hardware, software, and network systems
Ability to troubleshoot and resolve common and complex IT issues
Excellent communication and customer service skills
Ability to work independently, lead by example, and function as part of a team
Ability to prioritize and manage multiple tasks, including the team's workload
Willingness to learn and adapt to new technologies and methodologies
Availability to work flexible hours, including evenings and weekends as needed
Previous experience working in a customer-facing or services role
Certification in IT support or related field would be an asset
Familiarity with help desk ticketing systems (e.g. Monday.com)
Knowledge of remote desktop support tools (e.g. TeamViewer, Remote Desktop Protocol)
Knowledge of Microsoft Office, Windows, and MacOS
Knowledge of mobile operating systems
Understanding of basic IT security principles and practices

#KMHP

Why Join Kandor

Growth Potential

As Kandor continues to expand across multiple business lines, we create meaningful opportunities for people who are eager to grow, take initiative, and help shape the future of our organization.

Learn and Develop

You’ll gain experience working closely with security, cleaning, and technology teams, building skills in cross-functional collaboration, operations, strategy, and leadership. It’s a dynamic environment that supports continuous learning.

Supportive Team Culture

At Kandor, you’ll join a corporate team that values teamwork, open communication, and a genuine drive to support one another. We succeed together, and we make sure everyone feels part of the mission.

Purpose-Driven Work

Our work directly empowers frontline teams across the country, ensuring they have the tools, resources, and support they need to deliver exceptional service. Every role at Kandor contributes to creating safer, cleaner, and stronger communities.

Recognition & Appreciation

We believe in acknowledging hard work, celebrating achievements, and creating space for people to feel valued—whether it’s a major accomplishment or an everyday contribution that makes a difference.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Kandor Management is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.

Quick apply

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technical support supervisor jobs in metro vancouver regional district, bc

Technical Services Manager

IT Supervisor

Support Technical Lead

Service Desk Lead

Technical Support Lead

Technical Account Manager

Technical Account Manager

Systems Administrator Lead

IT Service Manager (Retail Support Champion)

Technical Account Manager

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