Are you a people-focused leader who thrives on solving complex problems, interpreting legislation, and ensuring critical decisions are made accurately and on time? Do you have a passion for operational excellence, records management, and leading high-performing teams? If you enjoy working in a fast-paced environment where attention to detail, sound judgment, and collaboration make a real difference, we want to hear from you.
As the Manager, Inmate Records at Maplehurst Correctional Complex, you will lead a specialized team responsible for inmate records administration, sentence calculations, court documentation, admissions, transfers, and releases. You will oversee processes that ensure lawful custody, timely releases, compliance with legislation, and the integrity of institutional operations. Working closely with correctional leaders, courts, police services, legal representatives, and other justice-sector partners, you will provide expert advice, resolve complex cases, drive continuous improvement, and foster a culture of accountability, inclusion, and service excellence. This is an opportunity to lead meaningful work that directly supports public safety, strengthens confidence in Ontario's correctional system, and helps shape the future of one of the province's largest and most dynamic correctional institutions. Join us and make an impact where precision, leadership, and purpose come together.
Leadership That Makes a Difference
At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.
We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.
As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.
You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.
Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one. You will:
- Lead and oversee inmate records operations by managing the administration of inmate records, sentence calculations, court documentation, admissions, transfers, releases, and related records processes to ensure accuracy, security, and compliance.
- Provide leadership and direction to staff by setting expectations, assigning work, coordinating schedules, coaching employees, supporting professional development, and fostering a respectful, inclusive, and high-performing team environment.
- Ensure legislative and policy compliance through the interpretation and application of relevant legislation, regulations, court orders, ministry directives, and institutional policies related to inmate records and sentence administration.
- Manage complex records and custody matters by providing expert guidance on sentencing calculations, legal documents, disclosure requests, inmate movement, and other operational issues that impact lawful custody and release decisions.
- Build and maintain key stakeholder relationships by collaborating with institutional management, courts, police services, legal counsel, justice-sector partners, and other stakeholders to support effective information sharing and coordinated operations.
- Drive operational excellence and risk management by monitoring records processes, identifying areas for improvement, implementing best practices, analyzing trends and reports, and taking proactive steps to mitigate operational, legal, and public safety risks.
Your ability to align your team's efforts with broader organizational goals will be key to your success, and to the success of the people we serve.
Meet Your New Team
Located in Milton, Ontario, Maplehurst Correctional Complex is one of the province's largest and busiest adult correctional facilities. As a key institution within Ontario's correctional system, Maplehurst plays a vital role in supporting public safety through the secure custody, care, and supervision of individuals in conflict with the law. The institution operates in a dynamic and fast-paced environment where collaboration, professionalism, and operational excellence are essential to daily success.
Working at Maplehurst means being part of a dedicated team that supports complex correctional operations and contributes to the safe and effective administration of justice. Employees have the opportunity to work alongside skilled professionals from a variety of disciplines while making a meaningful impact on institutional operations, offender management, and public confidence in Ontario's correctional system. Whether supporting frontline operations or specialized services, staff at Maplehurst are united by a shared commitment to integrity, accountability, and excellence in public service.
- Experience leading and developing teams by setting clear expectations, establishing priorities, and promoting a culture of accountability and high performance.
- Ability to coach, mentor, and support staff through performance management, training, career development, and ongoing feedback.
- Experience managing staffing requirements, workload distribution, scheduling, and operational priorities in a fast-paced environment.
- Demonstrated ability to address employee relations matters, workplace concerns, and conflict resolution while maintaining a respectful and inclusive workplace.
- Extensive experience interpreting and applying legislation, regulations, policies, directives, and legal documents within a complex operational environment.
- Ability to analyze court orders, warrants, and sentencing information to ensure accurate custody and release decisions.
- Sound judgment and decision-making skills to resolve complex, sensitive, or contentious cases with significant operational impact.
- Experience providing expert advice and guidance to management and staff on legislative and policy requirements.
- Strong knowledge of records management principles, procedures, and systems, including maintaining accuracy, confidentiality, and data integrity.
- Experience overseeing records operations to ensure compliance with legislative, operational, and organizational requirements.
- Ability to identify operational risks, implement process improvements, and develop procedures that enhance efficiency and consistency.
- Strong analytical and organizational skills with the ability to manage multiple priorities and maintain attention to detail in a high-volume environment.
- Exceptional communication skills with the ability to explain complex information clearly and effectively to diverse audiences.
- Experience building and maintaining collaborative relationships with internal and external stakeholders, including justice-sector partners.
- Ability to respond to inquiries, complaints, and sensitive issues with professionalism, diplomacy, and tact.
- Proven ability to collaborate across teams and organizations to support coordinated operations, achieve shared objectives, and deliver high-quality service.
We're here to support you every step of the way. These short videos can help you feel confident and prepared:
- Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.
- Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage, increasing your chances of being shortlisted.
Take a few minutes to explore these resources. They're designed to set you up for success.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
