Mississauga, On Support analyst Jobs – 1367 Openings This Week

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
Information Systems Technician
Canadian Armed Forces —Ontario
- $4,337–$6,413 a month
- Part-time
- No experience needed
- Dental care
- Paid time off
Sr. HR Workday Analyst
Teranet —Toronto, ON
- $110,000–$130,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Continuous improvement
- Employee assistance program
Developer – PeopleSoft Time & Labour
Peel Regional Police —Mississauga, ON
- $40.76–$68.68 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Computer Science
- Dental care
- Tuition reimbursement
8d
Senior Analyst, Risk Data Governance
BMO Financial —Toronto, ON
- $75,900–$141,900 a year
- Computer Science
- Finance
- Analysis skills
- Tuition reimbursement
- Life insurance
1h
Software Application Developer – Loan Servicing & AI Enablement
BMO Financial —Toronto, ON
- $61,600–$113,900 a year
- Oracle
- DevOps
- Java
- Tuition reimbursement
- Life insurance
1h
Bilingual Analyst, Operations Decision Support
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- Hospitality
- Microsoft Excel
Data Management Analyst (12-Month Contract)
CAAT Pension Plan —Toronto, ON
- $96,800–$113,800 a year
- Full-time
- Microsoft Excel
- Oracle
- SQL
- Wellness program
Quick apply
Technology Lead
Solestra Group —Mississauga, ON
- $78,417.65–$130,338.30 a year
- Full-time
- Computer Science
- Engineering
- ERP systems
Quick apply
Senior Java Developer
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Full-time
- Oracle
- Java
- SQL
Programmer Analyst
Spicers Canada —Vaughan, ON
- Weekends as needed
- Computer Science
- ERP systems
- SQL
Quick apply
Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Associate, Software Engineer, New Grad Card Expansion
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Writing skills
- Java
- AWS
7d
Senior Manager, Corporate Strategy Analysis
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Management
- Business development
- Analysis skills
Acting IT Systems Analyst Programmer
PLASP Child Care Services —Mississauga, ON
- Hybrid work
- Computer science
- Microsoft Access
- Computer Science
1d
Telecommunication Analyst
Canaccord Genuity Corp. —Toronto, ON
- $80,000–$95,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Analysis skills
Senior Governance & Control Analyst (Developer)
TD Bank —Toronto, ON
- $77,500–$115,200 a year
- Full-time
- Analysis skills
- Project management
- AI
- Paid time off
5d
Technical Analyst Advisory (Mortgage Backed Securities and Securitization)
Scotiabank —Toronto, ON
- Hybrid work
- SQL
- Analysis skills
- APIs
- Tuition reimbursement
Sr. Analyst Operational Technology- Bilingual
Chartwell Retirement Residences —Mississauga, ON
- Full-time
- Bilingual
- PMP
- English
IVR Developer (Cisco CVP / Java)
Staffmax Staffing and Recruiting —Toronto, ON
- Up to $120,000 a year
- Full-time
- Hybrid work
- Java
- APIs
- Agile
Quick apply

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support analyst jobs near mississauga, on

Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

Quick apply

Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in mississauga, on

Service Desk Analyst -Level 1

Information Systems Technician

Sr. HR Workday Analyst

Developer – PeopleSoft Time & Labour

Senior Analyst, Risk Data Governance

Software Application Developer – Loan Servicing & AI Enablement

Bilingual Analyst, Operations Decision Support

Data Management Analyst (12-Month Contract)

Technology Lead

Senior Java Developer

Programmer Analyst

Manager, Corporate Strategy Analysis

Associate, Software Engineer, New Grad Card Expansion

Senior Manager, Corporate Strategy Analysis

Acting IT Systems Analyst Programmer

Telecommunication Analyst

Senior Governance & Control Analyst (Developer)

Technical Analyst Advisory (Mortgage Backed Securities and Securitization)

Sr. Analyst Operational Technology- Bilingual

IVR Developer (Cisco CVP / Java)

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