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Lightspeed is looking for an Strategic Account Manager to join our Golf team in North America.
We are ideally looking for someone Bilingual in Montreal, Quebec (but we are also open to remote candidates within Canada).
In this role, you will manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform. You’ll work closely with operators and club managers to increase product adoption, grow revenue within accounts, and ensure long-term customer success.
This is a highly relationship-driven role where you’ll combine consultative selling, customer success, and industry expertise to support some of the best golf courses across North America.
What you’ll be doing:
Proactively reach out to customers in your portfolio to drive up product usage and add-ons. Expand the usage of the many modules Lightspeed Golf offers Identify and address churn risks, and ensure adoption of new product launches.
Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
Provide a point of escalation for any issues our large customers may encounter.
Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT.
Identifying opportunities for reference accounts/marketing case studies from your portfolio. Performing regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients.
Stay up to date on the Lightspeed product, new processes, new add-ons.
Be the voice of the customer – and flag product requests to the appropriate teams.
Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together
And a little bit of…
Provide best practices to customers regarding POS and management
Keep up to date with industry best practices
Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes
Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs
Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role
What you need to bring:
Experience managing an extended and complete sales cycle
Strong emphasis on ensuring customer satisfaction
Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business
Bilingual in English and French (spoken and written) is strongly preferred
Experience working with major corporations and maintaining SLAs
Well versed on/and passionate about the golf industry
Consultative, analytical, and solutions-oriented
Highly self-motivated, disciplined, and organized
Results and metric-driven
A sense of adventure and an entrepreneurial spirit
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $95,000-105,000 CAD (including the Variable Part). Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.
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To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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