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Case Manager

Vancouver Island University -
Nanaimo, BC

Apply Now

Job details

Full-time
$39.01 an hour
1 day ago

Qualifications

Bachelor's
Case management
Social Work
Communication skills

Full job description

Case Manager

Employment Group

CUPE

Position Number

01112

Division

Vice-President Students

Department

VIU Student Housing

Campus

Nanaimo campus *Successful candidates must be able to attend in person on campus as required.

Location

Nanaimo, British Columbia

Country

Canada

Appointment Type

regular full-time

FTE

1.00

Workload

40 hours per week

Pay Level

CUPE 13: $39.01 per hour

Appointment Start Date

01-Sep-2026

Applicant Documents

CV/Resume, Cover Letter, Name and contact information of recent supervisors willing to provide a reference

Posted Date

16-Jul-2026

Closing Date

29-Jul-2026

Job Reference

2998

Duties:

The Case Manager, Student Housing provides coordinated support, intervention, and case management services for students identified as students of concern within Student Housing. This role assesses student needs, develops intervention strategies, and connects students to appropriate on- and off-campus resources.

The Case Manager plays a key role in responding to complex and sensitive student situations including mental health concerns, crisis incidents, and conduct-related matters, while promoting student well-being and safety. In collaboration with the Director, Student Housing, the Case Manager is jointly responsible for drafting and implementing protocols and Standard Operating Procedures associated with the position, and maintaining appropriate electronic case management records.

This position participates in a 24/7 on-call rotation and requires a combination of scheduled office hours and stand-by status for evening, weekend, and holiday coverage.

Key Responsibilities

1. Case Management and Student Support

Provide individualized case management and intervention for students of concern
Conduct assessments, coordinate referrals, and monitor follow-up support plans
Respond to critical incidents (e.g., mental health crises, substance use, hospitalization, safety concerns)
Coordinate Student Housing's response to critical student concerns and collaborate with campus teams (e.g., Conduct and Care, Behavioural Intervention Team, Security)
Liaise with external emergency and community services when required
Maintain accurate, confidential case records
Develop and implement protocols and procedures for student support

2. Outreach and Programming

Design and deliver outreach initiatives and preventative programming
Identify student trends and develop targeted support campaigns
Create and facilitate presentations for students, staff, and campus partners
Build and maintain relationships with community partners (e.g., Island Health)
Represent Student Housing on committees and working groups

3. Student Housing Conduct

Support administration of the Student Housing conduct process
Investigate incidents, conduct meetings, and document outcomes
Maintain records in accordance with privacy and due process requirements
Recommend sanctions aligned with housing policies and standards when required
Contribute to policy review and annual conduct reporting

4. Training

Develop and deliver training on early intervention and student support
Assess training needs and create comprehensive learning plans

5. Leadership and Administration

Participate in Student Housing leadership and planning processes
Contribute to strategic and operational initiatives
Provide functional guidance and in-scope supervision to unionized staff
Serve in an on-call rotation to support emergency response and risk management
Act as after-hours representative for Student Housing when required

Required Qualifications:

Bachelor's degree from an appropriately accredited institution in Social Work or a related field and Registered Social Worker designation with the BC College of Social Workers. Minimum three years of related experience in student housing, youth services, social services, or similar environments.

Experience in case management, crisis response, and/or student support services
Experience working with diverse populations and complex social or mental health issues
Strong assessment, problem-solving, and decision-making skills
Ability to manage sensitive, complex, and high-risk situations
Excellent interpersonal, communication, and conflict resolution skills
Knowledge of privacy legislation, ethical practice, and case management principles
Ability to build collaborative partnerships internally and externally
Strong organizational and documentation skills
A high degree of professionalism, discretion, and sound judgment is required
Strong awareness of community dynamics and student needs

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

#INDHP

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