Nepean, On Technical support analyst Jobs – 9 Openings This Week

Workplace Support Analyst
Accenture —Ottawa, ON
- $22.86–$46.90 an hour
- Full-time
- Bilingual
- Customer service
- Engineering
3d
ITSM Support Analyst
RJR Innovations —Ottawa, ON
- $40,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No university degree
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
10d
Construction Technology Analyst
PCL Constructors Inc. —Ottawa, ON
- $71,000–$92,000 a year
- High school diploma or GED
- Bachelor's
- Construction experience
- Disability insurance
- Dental care
Service Desk Analyst
Carleton University —Ottawa, ON
- Computer Science
- Customer service
- In-person
6d
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply

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ITSM Support Analyst
RJR Innovations —Ottawa, ON
A diploma/certificate in post secondary education or equivalent experience; Ensure all calls and emails to the service desk are properly documented in the…
$40,000–$60,000 a year
Service Desk Analyst
Infosys —Ottawa, ON
Managing incidents, service requests, access requests, and user inquiries through telephone, email, chat, self-service portals, and ticketing systems.
$42,642–$52,118 a year
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10d

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System Support Analyst
Partners in Credit Inc —Thornhill, ON
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IT Support Analyst
Amphenol HSIO —Markham, ON
Base salary is one facet of Amphenol's total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision…
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technical support analyst jobs near nepean, on

Workplace Support Analyst

Accenture -
Ottawa, ON

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Job details

Full-time
$22.86–$46.90 an hour
3 days ago

Qualifications

Bilingual
French
SCCM
Customer service
Engineering
Encryption
English
Research
Windows
Microsoft Office
Bachelor's
Computer Engineering
Communication skills
Active Directory
CompTIA A+
Intune

Full job description

We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

WORK YOU WILL DO:

The Workplace Services Analyst will play a critical role in ensuring the smooth operation, maintenance, and support of endpoint assets and direct client support. This position involves troubleshooting of L3 issues related to Intune, Windows 11, Office 365, and MDM/MEM managed devices. The ideal candidate will have a strong technical background, excellent problem-solving skills, is comfortable interacting with end-users providing direct assistance, and a commitment to delivering high-quality IT services.

Key Responsibilities:

Provide advanced troubleshooting and configuration support for Laptops, Desktops and MDM/MEM Devices using Microsoft Intune and SCCM
Review, monitor, assess, and configure security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
Diagnose and resolve hardware and software issues efficiently.
Provide L3 support for: advanced M365 issues on endpoints, Intune policies, MDM/MEM configurations,
Own the end-to-end provision process for all user endpoints via Intune, SCCM, and Apple Business Manager
Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
Review and recommend IT policies and procedures to enhance operational efficiency.
Ensure all devices comply with company security protocols and standards.
Monitor and resolve identified vulnerabilities to maintain a secure IT environment.
Must be able to work on site 5 days per week and travel to different locations as needed.

Basic Qualifications:

A bachelor's in computer engineering or related field.
2+ years working with MS Windows 10 /11 and / or Office 365
2+ years working with Intune and/or Active Directory
Working knowledge of laptop and desktop hardware, software, and peripherals
Ability to troubleshoot and resolve technical issues by following standard procedures or through independent research
Excellent customer service and communication skills, both verbal and written
Must be eligible for Reliability Clearance
Candidates must be able to work onsite full-time and be present in the office daily.

Preferred Qualifications:

Certifications: CompTIA A+, AZ-900, MS-900, and/or MD-102
Experience with IT service management tools and frameworks (e.g., ITIL).
English and French

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $22.86 to $46.90

#LI-NA-FY25 and #LI-MP

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technical support analyst jobs in nepean, on

Workplace Support Analyst

ITSM Support Analyst

Service Desk Analyst

Construction Technology Analyst

Service Desk Analyst

Senior Analyst, Service Desk

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