North York, On Emergency department customer service representative Jobs – 56 Openings This Week

Customer Service Representative
Circle of Care, Sinai Health —Toronto, ON
- $37,000–$44,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Dental care
- Paid time off
Quick apply
5d
Facilitator/Coordinator Paramedic Program
Lakeridge Health —Ontario
- $62.16–$66.43 an hour
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
Operations Manager
Bloom Care Solutions —Vaughan, ON
- $55,000–$65,000 a year
- Overtime
- Bachelor's
- In-person
- Associate's degree
Quick apply
Monitoring Call Centre Operator -Bilingual (English/French)
Firetronics 2000 Inc. —Markham, ON
- $20–$21 an hour
- 12 hour shift
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Emergency Department Customer Service Representative
Toronto Animal Health Partners Emergency and Specialty Hospital —North York, ON
- $21–$23 an hour
- Weekends as needed
- Customer service
- Administrative experience
- Organizational skills
Quick apply
Guest Services Representative (UNIFOR TEC Customer Care) - Part Time with Benefits
Cadillac Fairview —Toronto, ON
- Part-time
- Microsoft Excel
- Customer service
- High school diploma or GED
- Paid time off
Lifeline Healthcare Representative
Lifeline of Canada —Toronto, ON
- $44,000–$55,580 a year
- Bilingual
- Sales
- English
Quick apply
Guest Service Agent
Residence Inn By Marriott Toronto Airport —Toronto, ON
- Part-time
- English
- Hotel
- Administrative experience
Quick apply
PROGRAM COORDINATOR OFFICE OF THE DIVISION HEAD
City of Toronto —Toronto, ON
- $74,781–$109,815 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
IT Service Desk Technician - Mississauga
King-O-Matic Industries Limited —Mississauga, ON
- $50,000–$60,000 a year
- Weekends as needed
- Customer service
- Microsoft Office
- Databases
Quick apply
Outside Sales Representative
Lift North America —Vaughan, ON
- $60,000–$100,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
Individual Giving Associate
United Nations High Commissioner for Refugees (UNHCR) —Toronto, ON
- Full-time
- Bilingual
- Sales
- Data analysis skills
8d
Guest Service Agent
Holiday Inn Express & Suites Medicine Hat —Mississauga, ON
- Part-time
- Hotel
- High school diploma or GED
- Phone etiquette
Quick apply
1d
Usher
City of Mississauga —Mississauga, ON
- $18.69–$22.25 an hour
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
9d
Guest Service Agent/Night Audit
Holiday Inn Express Toronto Downtown —Toronto, ON
- Part-time
- Hospitality
- English
- Hotel
Quick apply
6d
Security Concierge
FirstService Residential —Toronto, ON
- $18.50 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Communication skills
Quick apply
13d
Night Auditor (Full-Time, shift work)
Easton's Group of Hotels Inc. —Markham, ON
- $21.38–$22.50 an hour
- Weekends as needed
- Customer service
- Writing skills
- Basic math
- Dental care
- Vision care
Quick apply
13d
Front-of-House Managers – Flato Markham Theatre
City of Markham —Markham, ON
- $20.18 an hour
- Temporary
- Microsoft Word
- CPR Certification
- Microsoft Excel
Quick apply
5d
Assistant Property Manager, Commercial
Tricon Residential —Toronto, ON
- $67,600–$112,660 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Parts Representative
Wajax —Mississauga, ON
- $55,000–$75,000 a year
- Computer skills
- Communication skills
- Wellness program
- Dental care
Quick apply

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Customer Service Representative

Circle of Care, Sinai Health -
Toronto, ON

Quick apply

Job details

Full-time
$37,000–$44,000 a year
5 days ago

Qualifications

Computer operation
Microsoft Outlook
Customer service
Call center
Post-secondary education
English
Windows
Russian
Computer skills
Communication skills
Negotiation
Time management

Full job description

Job Description

As a Customer Services Representative, you will use your communication skills to build supportive relationships with internal and external callers, recognizing that you are often one of the main entry points into the organization.

You will respond to telephone inquiries, conduct first-line reviews of client situations, record client interactions, and, when needed, direct callers to the appropriate frontline contacts or emergency coordinators.

This role requires sensitivity, patience, and respect when responding to callers who may be navigating complex or stressful situations.

We are looking for: 2 Full-Time Permanent Client Services Supervisors
Hours of Work: Role 1: Friday to Tuesday: 7:00am to 3:00pm.
Role 2: Wednesday to Monday: 7:00am to 3:00pm.
Location: Head Office; This is a hybrid role.
Reports to: Supervisor, Operations

Compensation
Hiring Salary Range: The salary for this role ranges from $37,000 to $44,000 per year, depending on your skills and experience.

On top of a competitive base salary, we support rest and overall wellness through generous paid time off for vacation, personal and sick days.

Circle of Care Benefits:
Hybrid Environment: This is a hybrid position, with a mix of 3 in-office work and 2 work-from-home days, offering a balanced hybrid schedule. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.
Health and Dental Benefits: A robust benefits plan with comprehensive health, dental, paramedical and vision coverage with employer paid premiums to support you and your family through all stages of life.
Retirement Savings Plan: As part of our commitment to your long-term well-being, we provide an RRSP program through RBC with employer and voluntary employee contributions.
Learning and Development: We support your continued growth and learning through paid training and professional development opportunities throughout your career.

Our Ideal Candidate

Must Haves

Excellent telephone, interpersonal, verbal/written communication in English, and customer service skills
Excellent organizational and time management skills
Ability to work independently in a fast-paced environment and handle stressful situations
Ability to use good judgment and strong problem-solving skills to assess and resolve difficult or urgent customer situations
Strong computer knowledge in a Windows environment, e.g. Outlook, Word, etc.

Good to Haves

Post secondary education in administration, social services, healthcare or equivalent.
Six months of experience in a Call Centre and/or Customer Service Environment.
Negotiation and conflict resolution experience
Additional language skills (Russian)

Full Scope of Responsibilities

Customer Inquiries and Navigation

Answer all customer phone calls using standard customer focused practices including responding in a timely manner, identifying self and always being friendly.
Listen to customer requests, identify and address the customer’s needs in a timely manner, navigating calls to appropriate departments and/or persons.

Customer Service

Conduct first level information gathering and triaging for urgent calls as per standards outlined in the Triage Protocols, including calling clients, caregivers and recording conversations in the client care system using standardized protocols.
Proactively trouble shoot client related problems by following organizational standards to address urgent client issues and escalate if required.
Participate in client schedule verification procedures as required.
Demonstrate an effort to continuously improve customer service skills.

Team Building and Leadership

Actively participate in team initiatives and meetings.
Build support for agency vision and departmental goals/objectives by communicating, collaborating and leading by example.
Build rapport with team members to ensure a high performing team.
Look for opportunities to highlight the connection between overall strategy and day-to-day activities.
Provide consistent communication and feedback.
Act as a change agent to positively encourage others and manage change.
Identify and communicate ideas that they identify as opportunities for improvement.

Management of Relationships with Internal and External Partners

Actively participate in the team, collaborate with, and provide solutions/support to the department to achieve strategic goals and objectives.
Communicate professionally to develop trust and optimize relationship development.
Provide customer support to internal and external customers.
Lead by example and demonstrate organizational values in all personal behaviours.

Risk, Health and Safety Management

Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
Participating in health and safety processes and procedures.
Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
Participating in all health and safety training initiatives on a regular basis.
Taking proactive action against client incidents within your scope of practice.
Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Additional information

Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.

We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted.

Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.

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Refine Your Search

emergency department customer service representative jobs in north york, on

Customer Service Representative

Facilitator/Coordinator Paramedic Program

Operations Manager

Monitoring Call Centre Operator -Bilingual (English/French)

Emergency Department Customer Service Representative

Guest Services Representative (UNIFOR TEC Customer Care) - Part Time with Benefits

Lifeline Healthcare Representative

Guest Service Agent

PROGRAM COORDINATOR OFFICE OF THE DIVISION HEAD

IT Service Desk Technician - Mississauga

Outside Sales Representative

Individual Giving Associate

Guest Service Agent

Usher

Guest Service Agent/Night Audit

Security Concierge

Night Auditor (Full-Time, shift work)

Front-of-House Managers – Flato Markham Theatre

Assistant Property Manager, Commercial

Parts Representative

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