Oakville, On Desk analyst at client Jobs – 14 Openings This Week

Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
- $30–$36 an hour
- Temporary
- Azure
- Customer service
- Research
Quick apply
MSP Service Desk Analyst I
IT Force —Burlington, ON
- $40,000–$50,000 a year
- Full-time
- Windows
- Dental care
- Vision care
Quick apply
5d
IT Service Desk Analyst (Level 1)
The Central Group Ltd. —Mississauga, ON
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Heavy lifting
Technical Support Analyst
BDO —Oakville, ON
- $56,000–$84,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Paid time off
10d
IT Support Analyst
Third Octet —Mississauga, ON
- $40,000–$55,000 a year
- Weekends as needed
- Remote
- Customer service
- Associate's degree
- Dental care
- Vision care
Quick apply
8d
SERVICE DESK ANALYST L3
Wipro Limited —Mississauga, ON
- Azure
- Microsoft Outlook
- Windows
Benefit Analyst-Estate Desk
Royal Bank of Canada —Mississauga, ON
- Full-time
- Bilingual
- English
- Human resources
- Dental care
- Life insurance
1d
Senior Consultant - System Management
LTM —Mississauga, ON
- $74,621–$78,178 a year
- Azure
- Oracle
- DevOps
- Disability insurance
- Dental care
Quick apply
5d
Airfreight Pricing Analyst
Hellmann Worldwide Logistics Inc. —Mississauga, ON
- $60,000–$70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Tuition reimbursement
Quick apply
Apps Dev Tech Lead Analyst
Citi —Mississauga, ON
- $120,800–$170,800 a year
- Full-time
- Hybrid work
- DevOps
- Java
- Analysis skills
Senior Java Developer - Assistant Vice President
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Java
13d
Pricing Analyst, Tender Management
DSV —Milton, ON
- From $53,102 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
AVP Senior UI/Angular Developer
Citi —Mississauga, ON
- $94,300–$141,500 a year
- Full-time
- Hybrid work
- Oracle
- Sales
- Java

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Service Desk Analyst -Level 1
Buchanan Technologies —Brampton, ON
Demonstrated ability to extract relevant information from customers. Records, tracks, and updates all incidents, service requests (catalog items), and how-to…
$30–$36 an hour
Quick apply
User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
$37 an hour
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User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
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IT Support Specialist
360°kids —Markham, ON
Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience. Speaking and writing French is an asset.
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8d

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desk analyst at client jobs near oakville, on

Service Desk Analyst -Level 1

Buchanan Technologies -
Brampton, ON

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Job details

Temporary | Fixed term contract
$30–$36 an hour

Qualifications

Authentication
ITIL Certification
Azure
Operating systems
Customer service
iOS
Research
Windows
ITIL
VMWare
College diploma
Communication skills

Full job description

Service Desk Analyst
12 months contract
Onsite, Brampton
Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM
$30-$36 per hr.

Job Summary

Responsibilities

Responds to all reports of technology incidents, service requests, and how-to inquiries via phone, email, walk-in, IM, and the IT Self Service Portal in a prompt, efficient, professional and courteous manner.
Records, tracks, and updates all incidents, service requests (catalog items), and how-to inquiries and coordinates with vendors to create tickets via phone, email, or web, ensuring adherence to incident and request management procedures.
Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g., smartphones, tablets), & VDI infrastructure and escalate complex issues, serving as a liaison between different support levels.
Provides follow-ups and status updates to members and internal ITS personnel on incidents, service requests, and escalated issues.
Monitors system performance, reports and records outages or service degradations, and initiates major incident and problem tickets as needed.
Keeps members informed about new procedures, maintenance windows, IT advisories, and other important updates to ensure smooth operations.
Manages onboarding and offboarding processes by creating, modifying, and deactivating user accounts, permissions, and access across various internal and external systems.
Maintains and administers email accounts, calendars, shared mailboxes, and distribution groups to ensure seamless communication and access control.
Creates, updates, and formats Service Desk documentation in the Knowledge Base.
Analyzes Service Desk processes to identify and recommend improvements for service efficiency.
Analyzes, releases or escalates suspicious emails to ensure compliance with cybersecurity protocols.
Performs additional duties as assigned.

Qualifications

Education / Knowledge

A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience. ITIL Foundation and above certifications an asset.

Experience

A minimum of two (2) years related experience required.
Demonstrated knowledge of current desktop operating systems such as Windows, Mac, OS, iOS, iPadOS.
Demonstrated knowledge of supporting virtual infrastructure such as VMware.
Demonstrated knowledge of supporting on-premises and cloud-based Azure AD.
Demonstrated knowledge of supporting MDM platforms such as Workspace One.
Demonstrated knowledge of supporting two-factor authentication and identity providers.
Demonstrated knowledge in supporting clients using remote tools.
Demonstrated knowledge in managing key processes in an IT organization, e.g. Service Delivery, Users Management, Change, Incident and Problem Management, and IT Infrastructure Library (ITIL).
Demonstrated written communication skills.
Demonstrated analytical, research and problem-solving skills.
Demonstrated ability to extract relevant information from customers.
Effective oral communication and interpersonal skills.
Excellent customer service skills.

Job Type: Fixed term contract

Pay: $30.00-$36.00 per hour

Work Location: In person

Quick apply

Refine Your Search

desk analyst at client jobs in oakville, on

Service Desk Analyst -Level 1

MSP Service Desk Analyst I

IT Service Desk Analyst (Level 1)

Technical Support Analyst

IT Support Analyst

SERVICE DESK ANALYST L3

Benefit Analyst-Estate Desk

Senior Consultant - System Management

Airfreight Pricing Analyst

Apps Dev Tech Lead Analyst

Senior Java Developer - Assistant Vice President

Pricing Analyst, Tender Management

AVP Senior UI/Angular Developer

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