Okanagan, Bc Guest services manager Jobs – 63 Openings This Week

General Manager (Maternity Leave Coverage)
Hotel Zed —Kelowna, BC
- $66,200–$80,000 a year
- Weekends as needed
- Hospitality
- Hotel
- Recruiting
- Dental care
Quick apply
Events Manager
KF Aerospace —Kelowna, BC
- $60,000–$85,000 a year
- Weekends as needed
- Sales
- Business development
- Supervising experience
- Disability insurance
- Dental care
Quick apply
Retail Operations Specialist
CENTEX PETROLEUM —Kelowna, BC
- $72,500–$80,000 a year
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Dental care
- Vision care
Quick apply
Assistant Front Office Manager
Sparkling Hill Resort —Vernon, BC
- $50,000–$55,000 a year
- Overtime
- Customer service
- Microsoft Office
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
Restaurant Manager | Kelowna Yacht Club
Cactus Club Cafe Kelowna Yacht Club —Kelowna, BC
- $57,000–$75,000 a year
- Full-time
- Customer service
- First Aid Certification
- Mentoring
Restaurant Manager | Kelowna Banks Road
Cactus Club Cafe Kelowna Banks Road —Kelowna, BC
- $57,000–$75,000 a year
- Full-time
- Customer service
- First Aid Certification
- Mentoring
Assistant Manager
Tim Hortons —Kelowna, BC
- From $48,000 a year
- Full-time
- Inventory management
- Cashiering
- Team management
- Disability insurance
- Dental care
Quick apply
7d
Restaurant Manager | King Taps Lakeside
King Taps Lakeside —Kelowna, BC
- $57,000–$75,000 a year
- Full-time
- Customer service
- First Aid Certification
- Mentoring
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Life insurance
Quick apply
Multi Unit Manager - Tim Hortons
THAKKAR HOSPITALITY BC-LM INC. DBA TIM HORTONS —Kelowna, BC
- $60,000–$65,000 a year
- Full-time
- Inventory control
- No experience needed
- Recruiting
- Dental care
Quick apply
12d
Sous Chef - Gerni's Farmhouse
Sparkling Hill Resort —Vernon, BC
- $50,000–$60,000 a year
- Overtime
- Inventory management
- Hotel
- High school diploma or GED
- Store discount
- Commuter benefits
Quick apply
4d
Multi-Unit Manager - Tim Hortons
THAKKAR HOSPITALITY BC-LM INC. DBA TIM HORTONS —Vernon, BC
- $60,000–$65,000 a year
- Full-time
- Inventory control
- No experience needed
- Recruiting
- Dental care
Quick apply
12d
Head Chef
CMH Heli-Skiing —British Columbia
- $62,000–$68,000 a year
- Weekends as needed
- Casual dining restaurant
- Inventory management
- Customer service
- Dental care
Lodge Manager, Adamants
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Inventory management
- Microsoft Office
- Hotel
- Dental care
9d
Winter 2026/27 - Lead Chef
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Hospitality
- Inventory management
- Microsoft Office
- Dental care
Assistant Restaurant Manager - KFC - Kelowna
Soul Foods Group —Kelowna, BC
- $40,500–$43,950 a year
- Full-time
- Restaurant management
- English
- In-person
- Dental care
- Paid time off
Quick apply
Assistant Manager - Harvey Ave.
Soul Foods Group —Kelowna, BC
- $40,000–$42,000 a year
- Full-time
- Restaurant management
- In-person
- Training & development
- Dental care
- Paid time off
Quick apply
9d
Winter 2026/27 - Sous Chef
CMH Heli-Skiing —British Columbia
- Weekends as needed
- Hospitality
- Microsoft Office
- Team management
- Dental care
Pub Chef - Relocate to Port Hardy, B.C
Kwalilas Hotel —British Columbia
- $63,000–$69,500 a year
- Weekends as needed
- Bar
- Sanitation
- Hotel
- Wellness program
- Relocation assistance
Quick apply
5d
Guest Services Manager
Hampton Inn & Suites by Hilton Kelowna Airport —Kelowna, BC
- From $22.90 an hour
- Weekends as needed
- Inventory control
- Hotel
- Front desk
- Dental care
Quick apply

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General Manager (Maternity Leave Coverage)

Hotel Zed -
Kelowna, BC

Quick apply

Job details

Contract
$66,200–$80,000 a year

Qualifications

Organizing events
Hospitality
Budgeting and forecasting
Operations management
Finance
Coaching
Workplace safety policies
Process improvement
Performance management
Hiring
Schedule management
Human resources management
Forecasting
Recruiting
Budgeting
Training & development
Team motivation

Full job description

Are You A Rebel Who Needs a Cause?

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our Spring 2026 Employee Survey showed that 96% of our employees are happy to work here, with a 100% participation rate!

We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for a General Manager (Temporary – Maternity Leave Coverage) to join our dynamic, totally unique and rebellious team in Kelowna, BC.

This role reports to Catinka Dekker, Regional Manager and is the primary source for inspirational leadership for our amazing crew of Ducks ‘n Rebels at our Kelowna location. You will take ownership of the entire hotel operation and collaborate with your Regional Manager, HR Business Partner and Supervisors to create enriching day-to-day experiences for your team and guests.

This role is temporary, covering a maternity leave starting ASAP until October 2027.

Who We Are

Success attracts success and here you will be working with an extraordinary company. We are a force in the industry:

We have been named one of Canada’s Most Admired Corporate Cultures™ four years in a row.
We received the Tourism Industry Association of Canada’s Business of the Year award for the outstanding growth of our business.
We received Employer of the Year award from Tourism Canada
Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.

Key to our success is living by our four Core Values every day:

Be Real
Have Fun
Make Everything Better
Have Each Other’s Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

Free nights at any of our hotels + discounts for your friends & family
Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
Employee purchase program so you can get sweet deals on everything from electronics to linens

Executive leadership development and coaching

Salary: $66,200 - $80,000

And these are just a few!

What the Role is Quacked Up to Be

The General Manager is our hotel’s primary source for inspirational leadership. Supported by our extraordinary team at Rebel Base (that’s what we call our head office), you will take charge of the entire hotel operation enriching the day-to-day experience for our guests and employees. You ensure the on-going profitability of the hotel and collaborate with our internal experts to secure your future business success.

The General Manager embodies and demonstrates our core values of: Be Real, Have Fun, Make Everything Better and Have Each Other’s Backs.

In your first 3 months, you will…

Work closely with Catinka (your Regional Manager) to learn the ins and outs, history of the team, and current challenges and successes of the Kelowna property.
Spend some time at our Accent Inns Kelowna location, working closely with their leadership team
Meet the Finance team to learn current practices for tracking and managing your budget for Kelowna.
Meet every member of your team 1-on-1 to learn more about who they are, and give them the opportunity to learn more about you and your background.
Take ownership of the day-to-day scheduling and management of the hotel.
Review our current processes and procedures and develop a plan in collaboration with stakeholders on your team to create a plan to address any opportunities that have been identified.
Meet with Laura (your HR Business Partner) to run through GM responsibilities around performance management, leadership, and HR procedures.
Begin to champion the Pickle Program (our internal recognition program) with the team.
Take over any recruitment needs for the hotel and learn our process for hiring and interviewing.
Become an expert in the daily review of pick-up, off-market, forecasting reports, etc. to maximize revenue and labor for your hotel.

In your first 12 months, you will have…

Reviewed financial information and reports for the hotel and identified areas of opportunity
Identified key players on your team that would be strong candidates for our Emerging Leaders (internal leadership development) program.
Taken complete ownership of the recruitment process for your hotel.
Developed progression and development plans for your key team members.
Built and fostered trusting relationships with your team across all departments.
Championed our internal recognition program and see an increase in Pickles being awarded across your team.
Developed trusting relationships with your fellow GMs across other interior hotels.
Ensured client satisfaction and reviews are strong for your hotel.
Ensured robust Health and Safety procedures are followed and championed with the team.
Provided ongoing training, coaching and development for all team members and helped them find paths to sustainable success.
Identified and helped organize events that foster an environment of inclusion and FUN!
Participated in community events
Developed a routine of frequent property walks and room checks to ensure a high standard of cleanliness and that our building and guest rooms are in outstanding working condition.
Developed a strategic plan for your hotel that plays into the larger organizational goals with a focus on revenue and people development.
Work closely with our Wolf Pack (Sales team) to ensure VIP and Group Bookings are executed seamlessly. Ensuring repeat business and customer loyalty.
Reviewed and audited all labour budgeting and forecasting to ensure the hotel is operating with the right balance of service and profitability.
Partnered with your HR Business Partner for compensation review cycles and performance planning and reviews.
Implemented and championed new and updated policies and procedures from the Operations and P&C teams and shared all feedback from the team.

This exciting role will be key to the continued success of Hotel Zed Kelowna. You will have a unique opportunity to build upon an amazing foundation and position Hotel Zed as the place to be in Kelowna, and create a ripple throughout the local community.

Please note: weekend availability is required (days scheduled based on business needs).

What to expect from us?

Application: We will do our best to review and respond to all applications.

First Interview (45min): You will meet with Laura Miles, our HR Business Partner, to discuss your experience and the role.

Second Interview (60min): You will meet with Catinka Dekker, Regional Manager, and Elyse Godard, current General Manager of Hotel Zed Kelowna, to dig into your technical ability to run a hotel, manage financials, and develop your team.

Final Interview (60min): You will meet with Chris (Badders) Baddeley, our VP of Operations to discuss management style, strategic input, and how you as the GM will partner with the Operations team.

Offer: This is where we get to pop the champagne (or sparkling non-alcoholic apple cider) to celebrate joining our crew of Ducks ‘n Rebels!

#INDHP

Work Location: In person

Quick apply

Refine Your Search

guest services manager jobs in okanagan, bc

General Manager (Maternity Leave Coverage)

Events Manager

Retail Operations Specialist

Assistant Front Office Manager

Restaurant Manager | Kelowna Yacht Club

Restaurant Manager | Kelowna Banks Road

Assistant Manager

Restaurant Manager | King Taps Lakeside

Lodge Manager (Remote Location, year-round position)

Multi Unit Manager - Tim Hortons

Sous Chef - Gerni's Farmhouse

Multi-Unit Manager - Tim Hortons

Head Chef

Lodge Manager, Adamants

Winter 2026/27 - Lead Chef

Assistant Restaurant Manager - KFC - Kelowna

Assistant Manager - Harvey Ave.

Winter 2026/27 - Sous Chef

Pub Chef - Relocate to Port Hardy, B.C

Guest Services Manager

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