Automotive Service BDC - Appointment Coordinator
Orillia Chevrolet Buick GMC
Full-Time | Orillia, ON
Love talking to people? Thrive in a fast-paced environment? We want to meet you!
At Orillia Chevrolet Buick GMC, we believe great customer service starts long before a customer arrives at the dealership. We're looking for an enthusiastic, organized, and customer-focused Automotive Service Appointment Coordinator to be the friendly voice our customers hear first.
You'll help keep our service department running like a well-oiled machine by scheduling appointments, answering questions, and making sure every customer feels valued from their very first interaction.
What You'll Be Doing
- Answer incoming service calls with energy and professionalism.
- Schedule service appointments that keep our shop operating efficiently.
- Educate customers on recommended maintenance and manufacturer service intervals.
- Respond to emails, texts, and online appointment requests.
- Reach out to customers who are due for service and help them get back on the schedule.
- Turn every customer interaction into an exceptional experience.
- Work closely with Service Advisors and technicians to ensure a smooth customer journey.
- Keep customer information accurate and up to date.
- Help create loyal customers who can't wait to come back.
We're Looking For Someone Who
- Loves helping people and building relationships.
- Has outstanding communication skills.
- Stays calm and organized when things get busy.
- Enjoys working with technology and learning new systems.
- Pays attention to the little details.
- Has previous customer service experience (automotive experience is a bonus, but we'll train the right person).
- Experience with CDK, DealerMine, or other dealership software is an asset.
Why You'll Love Working Here
- Competitive salary with performance incentives.
- Fun, supportive team environment.
- Ongoing training and career development opportunities.
- Comprehensive health and dental benefits.
- Employee appreciation events and team celebrations.
- Employee pricing on vehicles, parts, and service.
- Opportunities to grow within the Canada One Auto Group family.
About You
You enjoy talking to people, solving problems, and making someone's day a little easier. You're the type of person who smiles when the phone rings because you know every conversation is an opportunity to create a great experience.
If that sounds like you, we'd love to have you on our team.
Ready to Join Us?
Apply today and help us deliver an exceptional service experience—one appointment at a time.
