Ottawa On Global technical support lab support new grad Jobs – 4 Openings This Week

Global Technical Support - Lab Support New Grad
Ciena —Ottawa, ON
- $59,400–$95,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee stock purchase plan
- Dental care
13d
NPI Test Engineer
Viavi Solutions —Ottawa, ON
- $58,834–$109,262 a year
- Full-time
- Engineering
- Laboratory experience
- Master's degree
- Disability insurance
- Paid time off
Optical Design Engineer
Ciena —Ottawa, ON
- $94,100–$150,300 a year
- Full-time
- Doctoral degree
- Engineering
- Laboratory experience
- Employee stock purchase plan
- Dental care
7d
Senior Engineer - Analog Design
Microchip Technology —Ottawa, ON
- $90,000–$140,000 a year
- Full-time
- Doctoral degree
- Engineering
- Master's degree

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Global Technical Support - Lab Support New Grad

Ciena -
Ottawa, ON

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Job details

Full-time
$59,400–$95,000 a year
13 days ago

Qualifications

Microsoft Word
Microsoft Excel
Oracle
Microsoft Outlook
Computer Science
Engineering
Laboratory experience
Windows
Bash (Unix shell)
Bachelor's
Network protocols
Perl
REST
Telecommunication
SharePoint
APIs
Computer skills
VMWare
Linux
Apache
Python
ESXi

Full job description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is seeking an early-in-career professional to contribute to the operation and advancement of its global technical support lab environment. This role plays a key part in enabling remote Technical Support Engineers to address customer needs across industry-leading networking technologies. The position offers exposure to optical transport, packet OTN, and Ethernet switching technologies while supporting critical lab operations.

How you will make an impact:

Deliver hands-on technical assistance to remote Technical Support Engineers supporting global customers
Maintain lab infrastructure, including system configuration, maintenance, and operational readiness
Execute inventory control and asset management across lab environments
Administer documentation systems and web-based tools using technologies such as Apache, SharePoint, and scripting languages
Configure and maintain virtual machines within a VMWare ESXi (Windows 10) environment
Perform system upgrades, software installations, and FMS patching, including optical fiber manipulation and cleaning
Configure and document lab test environments that replicate customer network conditions

The must haves:

Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field
Experience: 0–2 years of experience in a related technical environment
1+ years application of fiber optic transport and/or switching equipment operations
Background in technical support within the telecommunications equipment vendor industry
1+ years application of troubleshooting techniques for OTN/SONET/SDH equipment, Carrier Ethernet equipment, or fiber optic facilities
Application of Layer 1, 2, and 3 networking protocols

Nice to haves:

Experience with lab operations, including setup and operation of computer and test equipment
Knowledge of optical transport technology and related test equipment
Application of debugging tools and lab-based research for technical problem resolution
Contribution to knowledgebase systems such as KCS
Application of scripting and automation tools including TCL, Expect, Python, Bash, Perl, and REST APIs
Experience configuring and operating test equipment such as Spirent, JDSU/Thunderbird/Viavi, Exfo, Ixia/Keysight, and WireShark
Demonstrated ability to manage time, resources, and priorities in a structured environment
Utilization of Microsoft Outlook, Word, Excel, and operating systems including Windows and Sun/Oracle Linux

Pay Range: The annual salary for this position is $59,400 - $95,000

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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Global Technical Support - Lab Support New Grad

NPI Test Engineer

Optical Design Engineer

Senior Engineer - Analog Design

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