SERVICE ADVISOR / SERVICE WRITER
PAY RANGE: $25/hr - $32/hr (Based on Experience)
HIRING POSITION
Service Advisor / Service Writer - Full Time
POSITION OVERVIEW
We are currently seeking a Service Advisor / Service Writer who is committed to delivering exceptional customer experiences, managing workflow with precision, and continuously developing their communication and industry skills. This role is for a motivated professional who takes ownership of the customer journey, maintains strong documentation, follow-through, and wants to grow within a structured, performance-driven team environment.
The Service Advisor / Service Writer plays a key role in keeping customers informed, work orders accurate, approvals moving, and communication clear between the customer, Service Manager, Foreman, Parts Department, and Technicians.
ABOUT PRO SPEC DIESEL
We are Red Deer's leading heavy-duty truck and trailer repair shop. We provide comprehensive heavy-duty truck and trailer repair services, including CVIP inspections, full equipment maintenance, major overhauls, performance tuning, and mobile repair services.
Our mission is to deliver top-quality repairs with efficient turnaround, earning customer trust every time.
We believe in helping every team member reach their personal, professional, and financial goals through the work we do together.
Our core values are the backbone of our business and guide our hiring process: we take ownership, move with urgency, perform with precision, support our team, deliver results, commit to constant improvement, and always maintain integrity.
WHAT SUCCESS LOOKS LIKE
- Customers receive clear, professional, proactive updates instead of having to chase for information
- Work orders are accurate, organized, and ready for the team to act on
- Approvals, estimates, and customer decisions are followed up on with urgency
- Communication between customers, service, parts, and the shop stays clear and positive
- Jobs keep moving forward because details, timelines, and expectations are properly managed
PERFORMANCE OBJECTIVES
- Serve as the primary customer contact from initial request through final invoice
- Schedule and coordinate service appointments to support customer needs and shop flow
- Open, create, and update work orders with accurate customer concerns, unit information, repair notes, approvals, and communication history
- Prepare estimates and communicate approved repair requirements, timelines, and costs to customers clearly and professionally
- Follow up on open estimates, approvals, customer responses, and work-in-progress items so jobs keep moving forward
- Provide proactive customer updates throughout the repair process, including changes to timelines, parts delays, and repair status
- Coordinate with the Service Manager, Foreman, Parts Department, and Technicians to keep priorities, information, and customer expectations aligned
- Review completed work orders for accuracy and readiness before invoicing and payment collection
- Support payment collection, unit pick-up/drop-off communication, and customer logistics as required
- Address initial customer concerns professionally and escalate when required
- Maintain accurate documentation, organized repair records, and a clean front office workflow
- Participate in daily and monthly team meetings and support follow-through on service priorities
- Perform additional duties as assigned
KEY COMPETENCIES
- Customer-focused with strong relationship-building skills
- Clear, professional verbal and written communication
- Strong organization and ability to manage multiple priorities at once
- High attention to detail when documenting information, approvals, and customer communication
- Calm, professional, and solution-focused under pressure
- Comfortable using computers, shop management software, email, phones, and digital communication tools
- Accountable, self-motivated, and willing to take ownership of outcomes
- Positive attitude with a team-first, growth-minded approach
- Good judgment when making decisions, asking for support, and escalating issues
- Professional appearance and demeanor when representing the company
- Comfortable working toward measurable goals, clear expectations, and continuous improvement
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required
- 2.5+ years of service advisor, service writer, customer service, or related experience preferred
- Heavy-duty truck and trailer experience
- Experience with Fullbay, Mitchell1, Microsoft Word, Microsoft Excel, and email communication
- Working knowledge of heavy-duty truck and trailer systems
- Experience preparing estimates, obtaining approvals, managing customer updates, and handling active work orders
- Relevant training or certifications in customer service, service writing orparts
COMPENSATION AND INCENTIVES
- Competitive wages
- Overtime opportunities
- Employee discount
- Professional development assistance
- Retention bonus
- Performance-based incentives
- Flex time
- Training and advancement opportunities
- Team-building events
- Additional earning opportunities
- Ongoing coaching and mentorship
PHYSICAL REQUIREMENTS
- Ability to work in a fast-paced office and shop-adjacent environment
- Comfortable standing, walking, and moving throughout the shop and office during the day
- Ability to maintain focus and professionalism during high-volume, high-pressure situations
- Frequent computer, phone, and digital communication use throughout the day
- Comfortable with shop conditions including noise and temperature changes
- Must be able to wear required PPE in shop areas
BENEFITS
- Life insurance
- Health and dental insurance
- Health Spending Account (HSA)
- Vacation pay
CAREER GROWTH AND DEVELOPMENT
- We believe great people deserve more than just a job - they deserve a clear career path
- We provide a structured development system to support continuous skill growth
- Opportunities to take on more responsibility and advance within the company
- A work environment focused on long-term career progression
- Our goal is to help our team build a strong personal, professional, and financial future
- Every team member contributes to and shares in the success of the shop
HOW TO APPLY
If you're a skilled professional ready to take on a key customer-facing role in a fast-paced, supportive environment, we'd love to hear from you. Send your resume to [email protected] and include "Skilled Service Advisor" in the subject line.
Pay: $25.00-$32.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Work Location: In person
