ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.
We’re searching for someone who has a genuine interest in technology and security who will be exposed to all areas of the security domain, as our projects are varied both in nature, size, and location. You will be a member of a team that manages IT security on behalf of customers to reduce the impact of security incidents and system compromises. This team provides security monitoring, event investigation, event analysis, and countermeasure proposals.
Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.
"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.
Excited? Read on and apply! Looking forward to hearing from you.
What you will do:
1. Event Detection
Follow an established, documented process for event detection including but not limited to:
- Receipt of Security Alerts, (and Operational Health Alerts from Security Devices) from monitored devices and associated technology.
- Acknowledgement of receipt of the event.
- Opening new service desk tickets or update existing tickets in order to track event handling through its lifecycle to resolution and closure.
- Assignment of the event ticket to the appropriate owner.
2. Event Filtering
- Follow established process for identification of events that require filtering.
- Document requests for event filtering in the service desk ticket.
- Assignment of the event ticket to the appropriately defined resource.
- In the event of client request for filtering of certain event types, follow the established process for completing that request.
3. Event Investigation
- Follow an established process for the purposes or collecting relevant data and performing the necessary level of analysis on that data.
- Determine relationships between the event, client services, technologies and previous tickets.
- Determine if the relationships warrant an increase in severity, and subsequent reprioritization in escalation.
- Document findings in the service desk ticket as they are discovered.
4. Event Escalation
- Follow an established process for transmitting event investigation data to the appropriate point of contact, whether that point of contact is an external client, or an internal resource.
- Report recurring problems and issues discovered during the course of your duties.
- Provide action plans detailing specifics of:
- • What the event indicates (Event Description)
- Why it is important for the client (What the potential Risks are to the business)
- What actions the client can take to remediate the current event, and prevent future instances of this event
5. Event closure
- Follow established process to ensure that resolution criteria are met before closing tickets.
We would love to hear from you if you have:
- A Degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a SOC environment
- Demonstrated knowledge and experience in:
1. 1. UNIX, AIX & Solaris
2. Linux
3. Windows Server Operating Systems
4. Internet Connectivity and Protocols (TCP/IP)
5. Wireless Networking
6. Network architecture best practices
7. Security Operations Centre/Information Protection Centre/Computer Incident Response Centre
8. Enterprise Security Information Management systems
9. VPN Communication Protocols and Switches/Routers (basic configuration)
10. Network/System Intrusion Detection or Prevention Systems
- Understanding of basic security concepts: Principle of Least Access, Compartmentalization etc.
- Firewall (configuration knowledge)
- Asset Management, Security threat and attack countermeasures
- Ability to conduct in-depth forensic analytical studies and investigations
- Ability to earn the Security+ certification within 3 months of hiring, if not already completed
Application Process
To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.
Diversity, Inclusion and Accessibility
ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
This job post is for an existing vacancy.
