Richmond, Bc Senior operation specialist (bilingual mandarin) Jobs – 10 Openings This Week

IT Support Specialist
LION TRAVEL —Richmond, BC
- $50,000–$65,000 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Employee stock purchase plan
Quick apply
11d
Contract Specialist
T&T Supermarket —Richmond, BC
- $73,000–$89,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Senior Emergency Planning Specialist (Training and Exercises)
Vancouver Airport Authority —Vancouver, BC
- $85,156–$111,294 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
10d
Senior Client Onboarding Specialist
Rise People Inc. —Vancouver, BC
- $60,000–$70,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Salesforce
- Dental care
5d
Senior Environmental Specialist
Vancouver Airport Authority —Vancouver, BC
- $102,693–$134,213 a year
- Full-time
- Bilingual
- Engineering
- Master's degree
Senior Odoo Developer
Westgate Technology Corp. —Delta, BC
- $40–$65 an hour
- Contract
- Hybrid work
- Microsoft Excel
- Sales
- English
Quick apply
GTS Sr Broker
FedEx Canada —Richmond, BC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Heavy lifting
3d
Technical Specialist 2
Arc'teryx —North Vancouver, BC
- $82,000–$112,000 a year
- Full-time
- Laboratory experience
- Travel
- Construction experience
- Employee stock purchase plan
- Dental care

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IT Support Specialist

LION TRAVEL -
Richmond, BC

Quick apply

Job details

Permanent | Full-time
$50,000–$65,000 a year
11 days ago

Qualifications

Mandarin
TCP
System administration
Azure
Customer service
English
Firewall
DHCP
AWS
VoIP
IT support
DNS
MacOS
IT
Linux
TCP/IP
Cybersecurity
Communication skills
High availability
Help desk
Identity & access management
VPN

Full job description

The Role

Lion Travel is seeking a hands-on and service-oriented **IT Support Specialist** to support daily IT operations for our Richmond office.

This role will be the first point of contact for local employee IT support, including workstation setup, hardware and software troubleshooting, account support, email assistance, printer issues, Wi-Fi / VPN connectivity, and basic office technology needs.

The successful candidate will work closely with the local team and coordinate with senior IT / HQ infrastructure teams when more complex systems, cloud, network, or security matters require escalation.

This is a great opportunity for someone with foundational IT support experience who is looking to grow into broader systems administration, cloud support, and IT infrastructure responsibilities over time.

Key Responsibilities

Local IT Support & Helpdesk

Provide day-to-day technical support to local employees for hardware, software, email, printer, connectivity, and account access issues.
Troubleshoot common issues related to laptops, desktops, monitors, printers, scanners, phones, and other office equipment.
Support employees with Windows and/or macOS workstation issues.
Office Networking: Maintain and troubleshoot local office IT infrastructure, including high-speed internet connections, firewalls, switches, VPNs, and Wi-Fi access points.
Cloud Infrastructure: Manage, monitor, and optimize our cloud environments (AWS/Azure) ensuring high availability and cost efficiency.
Respond to support requests in a timely, professional, and service-oriented manner.
Escalate complex technical issues to senior IT / HQ infrastructure teams when needed.
Document common issues, troubleshooting steps, and resolutions.

Workstation Setup & Employee Onboarding / Offboarding

Prepare, configure, and deploy laptops, desktops, monitors, and peripherals for new employees.
Assist with employee onboarding, including device setup, account access, email setup, and basic system orientation.
Support employee offboarding by coordinating access removal, equipment return, and device reset.
Maintain accurate IT equipment records, asset inventory, and device assignment information.
Assist with hardware procurement coordination and vendor follow-up when required.

Account, Email & Application Support

Assist with basic user account administration in Google Workspace and/or Microsoft 365.
Support password resets, MFA setup, email access, shared mailbox access, aliases, distribution lists, and user groups.
Help employees troubleshoot common application, browser, email, and file access issues.
Coordinate with senior IT / HQ teams for permission changes, system access requests, or more complex account issues.

Office Network & Infrastructure Support

Assist with basic troubleshooting for office internet, Wi-Fi, VPN, printers, and network connectivity issues.
Support local IT equipment such as routers, switches, Wi-Fi access points, printers, and meeting room equipment.
Coordinate with internet service providers, vendors, and senior IT teams when escalation is needed.
Assist with regular device updates, endpoint protection checks, and basic IT security practices

Systems & Cloud Support

Assist senior IT / HQ infrastructure teams with basic systems administration tasks as needed.
Support basic access management, account provisioning, and permission updates under guidance.
Assist with cloud-related support tasks in AWS, Azure, or other company platforms when required.
Help maintain local IT documentation, backup records, equipment lists, and system procedures.
Follow company IT security, privacy, and data protection practices, including applicable Canadian privacy requirements.

Required

3 years of experience in system administration, IT helpdesk, or a combined hybrid IT role.
Experience supporting Windows and/or macOS workstations.
OS & Software Proficiency: Strong familiarity with Windows, macOS, Linux, and enterprise SaaS administration (Google Workspace/M365).
Networking Fundamentals: Solid grasp of TCP/IP, DNS, DHCP, VPNs, and firewall management.
Basic understanding of networking concepts such as Wi-Fi, VPN, DNS, DHCP, TCP/IP, routers, and switches.
Experience with user account setup, password resets, MFA, and basic access support.
Strong troubleshooting skills and willingness to learn.
Strong customer service mindset and ability to support non-technical users patiently.
Good communication skills in English.
Organized, detail-oriented, and able to document support activities clearly.
Ability to work on-site in Richmond, BC.

Preferred / Nice to Have

Exposure to AWS, Azure, or other cloud platforms.
Basic familiarity with identity and access management tools such as Okta, Azure AD / Entra ID, Keycloak, Authentik, or similar platforms.
Basic understanding of cybersecurity, endpoint protection, backup procedures, or IT compliance.
Experience supporting printers, VoIP phones, meeting room equipment, and local office network devices.
Basic Linux knowledge is an asset.
Conversational Mandarin is a plus

What We Are Looking For

We are looking for someone who is practical, responsive, patient, and willing to learn. The ideal candidate should be comfortable handling daily IT support independently and knowing when to escalate more complex issues.

This role is best suited for someone who enjoys hands-on troubleshooting, helping employees solve technical problems, maintaining local IT equipment, and growing gradually into broader systems and infrastructure support.

CAD $50,000 – $65,000 annually, based on experience and qualifications.

This role offers an engaging opportunity for an IT professional committed to delivering exceptional technical support while continuously developing their skills within a dynamic organization.

Pay: $50,000.00-$65,000.00 per year

Benefits:

Dental care
Employee assistance program
Employee stock purchase plan
Extended health care
Language training provided
Life insurance
Paid time off
Store discount

Work Location: In person

Quick apply

Refine Your Search

senior operation specialist (bilingual mandarin) jobs in richmond, bc

IT Support Specialist

Contract Specialist

Senior Emergency Planning Specialist (Training and Exercises)

Senior Client Onboarding Specialist

Senior Environmental Specialist

Senior Odoo Developer

GTS Sr Broker

Technical Specialist 2

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