Shediac Nb Service manager Jobs – 41 Openings This Week

Manager, Customer Care
Grand & Toy —Moncton, NB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
Corporate Store Manager B - Store
Bulk Barn —Dieppe, NB
- $58,000–$60,000 a year
- Full-time
- Management
- Sales
- High school diploma or GED
Quick apply
Experienced Retail Department Manager, Food Services - Northern Canada
Northern / NorthMart —New Brunswick
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
Food Service Supervisor
BURGER KING Miramichi Dieppe Moncton —New Brunswick
- 8 hour shift
- Restaurant management
- In-person
- Restaurant
- Store discount
- Dental care
Quick apply
Logistics Manager
Venor —Moncton, NB
- $65,000–$70,000 a year
- Full-time
- Management
- Inventory control
- Schematics
Quick apply
Full Time Retail Team Lead, Champlain Place
Purdys Chocolatier —Dieppe, NB
- $18.25–$21.00 an hour
- Weekends as needed
- Leadership
- Profit sharing
- Dental care
Quick apply
12d
Office Manager
THE MILLER GROUP —Moncton, NB
- Microsoft Office
- Administrative experience
- Supervising experience
11d
Client Service Manager
IGT —Moncton, NB
- Computer Science
- PMP
- Salesforce
5d
Restaurant Manager
Hotel Shediac —Shediac, NB
- $20–$25 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
1d
Field Supervisor - Existing Installations (Service Leader)
Schindler —Moncton, NB
- $95,000–$115,000 a year
- Management
- Microsoft Office
- Leadership
- Dental care
- Tuition reimbursement
Sales Manager (Automotive)
Audi Moncton —Dieppe, NB
- Full-time
- Bilingual
- Sales
- Marketing
- Dental care
- Vision care
Quick apply
14d
Assistant Store Manager | Moncton
Urban Barn Ltd. —Moncton, NB
- $40,000–$45,000 a year
- Weekends as needed
- Bilingual
- Heavy lifting
- Sales
- Dental care
- Vision care
Quick apply
4d
Senior Account Manager
Office Interiors —Moncton, NB
- Full-time
- Bilingual
- Sales
- English
- Employee assistance program
Quick apply
14d
Store Manager | Moncton
Urban Barn Ltd. —Moncton, NB
- $58,000–$65,000 a year
- Weekends as needed
- Management
- Heavy lifting
- Sales
- Dental care
- Vision care
Quick apply
4d
Guest Experience Lead | Champlain Place
Lululemon —Moncton, NB
- $21.75–$25.02 an hour
- Weekends as needed
- Sales
- Customer service
- High school diploma or GED
- Dental care
- Paid time off
Manager of Professional Services & Implementations
Four Eyes Financial —Moncton, NB
- Full-time
- PMP
- Project management
- APIs
- Dental care
Quick apply
Assistant Store Manager - Peoples Jewellers - Champlain Place
Signet Jewelers —Dieppe, NB
- $20.00–$23.50 an hour
- Weekends as needed
- Sales
- Store discount
- Designated paid holidays
Quick apply
Used Truck Sales Manager
Bayview Trucks - Moncton —Moncton, NB
- Full-time
- CRM software
- Sales
- Marketing
- Disability insurance
- Dental care
Quick apply
Lead Customer Service Representative
Circle K —Dieppe, NB
- Customer service
- Supervising experience
- Disability insurance
- Dental care

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service manager jobs near shediac nb

Manager, Customer Care

Grand & Toy -
Moncton, NB

Quick apply

Job details

Full-time
$70,000–$85,000 a year

Qualifications

Bilingual
CRM software
French
Microsoft Excel
English
Microsoft Dynamics 365
Microsoft Office

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As the Manager, Customer Care at Grand & Toy, you’ll lead our customer care operation for customers across Canada, overseeing a hybrid model that includes Canada‑based swivel‑chair Customer Care Agents and offshore support partners. Your mandate is to deliver a consistent, high‑quality customer care across all service channels.

You’ll be responsible for developing high‑performing customer care agents, maintaining service levels, supporting process efficiency, and exceeding customer satisfaction. Working closely with Sales, Operations, Supply Chain, IT, and external partners, you’ll help ensure seamless order execution, issue resolution, and service delivery.

Key Responsibilities

Lead the Customer Care function
Inspire, coach, and develop a Canada‑based Customer Care team and oversee offshore partners to deliver consistent, high‑quality care across all channels.
Own customer care & escalations
Manage complex issues and escalations, using customer feedback and trends to improve satisfaction and retention.
Drive operational excellence
Optimize processes, standardize workflows, and remove friction to improve efficiency, accuracy, and consistency across the hybrid support model.
Use data to guide performance
Monitor key metrics (service levels, response times, quality, customer satisfaction) and use insights to drive accountability and decision‑making.
Enhance tools & cross‑functional collaboration
Partner with IT and business teams to improve systems and tools, and work closely with Sales, Operations, and Supply Chain to ensure seamless order execution and service delivery.

Who You Are

Experienced Leader – Minimum 5 years leading customer care/contact centre or customer operations teams, ideally in a hybrid or multi‑site environment.
Customer & Results Focused – Balance exceptional customer experience with operational efficiency and business goals.
Data‑Driven & Analytical – Comfortable using metrics and reporting to identify trends, set priorities, and drive performance.
Strong People Manager – Skilled at coaching, setting clear expectations, and building engaged, high‑performing teams.
Tech‑Savvy – Proficient with CRM systems (Microsoft Dynamics 365 or equivalent), ERP systems (AS400 or similar), Microsoft Office (especially Excel), and reporting/analytics tools.
Collaborative Communicator – Builds strong relationships across teams and navigates escalations with calm, clear, solutions‑oriented communication.

Bonus points for being bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – with a hiring range between $70,000 - $85,000 that reflects your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Ready to Apply?

Join Grand & Toy as the Manager, Customer Care and help us provide an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

service manager jobs in shediac nb

Manager, Customer Care

Corporate Store Manager B - Store

Experienced Retail Department Manager, Food Services - Northern Canada

Customer Service Manager

Food Service Supervisor

Logistics Manager

Full Time Retail Team Lead, Champlain Place

Office Manager

Client Service Manager

Restaurant Manager

Field Supervisor - Existing Installations (Service Leader)

Sales Manager (Automotive)

Assistant Store Manager | Moncton

Senior Account Manager

Store Manager | Moncton

Guest Experience Lead | Champlain Place

Manager of Professional Services & Implementations

Assistant Store Manager - Peoples Jewellers - Champlain Place

Used Truck Sales Manager

Lead Customer Service Representative

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