Simcoe, On Insurance operations support Jobs – 73 Openings This Week

IT Support Operations Lead
Entertainment Partners —Ontario
- $80,000–$115,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Dental care
- Tuition reimbursement
Service Advisor, Shop Team Lead
Scotlynn —Simcoe, ON
- $65,000–$100,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Cooking
- Dental care
- Paid time off
Quick apply
AZ Truck Driver | Competitive Pay | Consistent Miles
Xan Systems inc —Ontario
- $90,000–$120,000 a year
- Full-time
- Dedicated
- Driving
- Disability insurance
- Life insurance
Quick apply
Service Technician
D&W Group Inc. - Haldimand Tractor —Jarvis, ON
- 8 hour shift
- Heavy lifting
- Customer service
- Construction experience
- Store discount
- Wellness program
Quick apply
12d
Heavy Equipment Mechanic
Mader Group —Ontario
- Up to $64 an hour
- Full-time
- Schematics
- Heavy equipment operation
- Maintenance
- Disability insurance
- Dental care
Quick apply
Clinical Pharmacist - Relocate to Sault Ste. Marie
Mitchell Zorzit Pharmacy LTD (Shoppers Drug Mart 669) —Ontario
- From $65 an hour
- Full-time
- Doctoral degree
- Customer service
- Bachelor's
- Store discount
- Relocation assistance
Quick apply
After-Hours Support - Dispatch
Scotlynn —Simcoe, ON
- From $44,200 a year
- 12 hour shift
- Hotel
- Organizational skills
- Computer skills
- Wellness program
- Dental care
Quick apply
3d
Underground Heavy Duty Mechanic
Mader Group —Ontario
- Up to $65 an hour
- Full-time
- Schematics
- Heavy equipment operation
- Maintenance
- Disability insurance
- Dental care
Quick apply
Heavy Civil Equipment Operators - Ontario Projects
Morgan Construction & Environmental Ltd —Ontario
- $35–$40 an hour
- Nights as needed
- CPR Certification
- First Aid Certification
- Construction experience
- Dental care
- Life insurance
Agricultural Parts Advisor
Delta Power Equipment —Waterford, ON
- $55,000–$65,000 a year
- Full-time
- Sales
- Microsoft Office
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
7d
Bottega Visibility Manager (Ontario OR Quebec)
Select Wines —Ontario
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
CNC Machinist
Southwestern Manufacturing Inc. —Ontario
- From $28 an hour
- Overtime
- High school diploma or GED
- In-person
- Manufacturing
- Dental care
- Life insurance
Quick apply
Community Manager
The Skyline Group of Companies —Simcoe, ON
- $48,000 a year
- Full-time
- Microsoft Excel
- Heavy lifting
- Sales
- Dental care
Quick apply
Operations Manager - Peel
National Diabetes Trust —Ontario
- $75,000–$80,000 a year
- Full-time
- Microsoft Office
- Bachelor's
- Driving
- Dental care
- Employee assistance program
Quick apply
10d
Payroll Operations Lead
Omni Quality Living —Ontario
- $70,000–$80,000 a year
- Overtime
- Remote
- Microsoft Excel
- Finance
- Human resources
- Employee assistance program
- Life insurance
Quick apply
Service Technician - Automotive Lifting Equipment
Groupe ISN Canada —Ontario
- From $29 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Heavy lifting
- Store discount
- Disability insurance
Quick apply
Licensed Plumber 306A
JTS Mechanical Systems Inc. —Ontario
- $50–$53 an hour
- Full-time
- Up to 50% travel
- Plumbing
- Travel
- Dental care
- Vision care
Quick apply
Flour Milling Production Associate
Brant Flour Mills Ltd. —Scotland, ON
- $20–$25 an hour
- Overtime
- Forklift
- In-person
- Dental care
- Life insurance
Quick apply
Senior Cloud Engineer
BMO Financial Group —Ontario
- $75,900–$141,900 a year
- Full-time
- Remote
- DevOps
- AWS
- Analysis skills
- Tuition reimbursement
- Life insurance
Account Manager - Automotive
EBlock Inc. —Ontario
- $60,000–$80,000 a year
- Overtime
- Remote
- Customer service
- English
- High school diploma or GED
- Dental care
- Paid time off

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IT Support Operations Lead

Entertainment Partners
Ontario

Apply Now

Job details

Full-time
$80,000–$115,000 a year

Qualifications

CRM software
ITIL Certification
Management
Customer service
Enterprise software
ERP systems
Accounting software
Analysis skills
Supervising experience
ITIL
Organizational skills
SaaS
Leadership
Communication skills

Full job description

About Us:

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary:
The IT Support Operations Lead is responsible for the daily leadership, performance, and operational effectiveness of the Canadian Service Desk team. This role ensures high-quality customer support, adherence to service levels, and continuous improvement of service desk processes. The supervisor provides people leadership, manages escalations, and acts as a key link between the Service Desk, Application Support, Infrastructure, and IT leadership.

Key Duties and Responsibilities:
Team Leadership & People Management

Provide day-to-day supervision, coaching, and support for the Canadian Service Desk Engineers

Manage workload distribution, shift coverage, vacation planning, and on-call support (as required)

Conduct regular one-on-ones, performance reviews, and skills development plans

Support onboarding, training, and mentoring of new Service Desk team members

Foster a customer-focused, collaborative, and accountable team culture

Service Desk Operations

Oversee daily Canadian Service Desk operations to ensure incidents and requests are handled efficiently and consistently

Ensure adherence to ITIL-based processes for incident, request, problem, and change management

Monitor queue health and ensure tickets are prioritized, escalated, and resolved within SLA targets

Serve as the primary escalation point for high-impact or unresolved Service Desk issues

Coordinate hand-offs and escalations to Application Support, Infrastructure, Security, or vendors

Ensure an excellent onboarding experience for new employees by coordinating account provisioning, equipment readiness, access setup, and day-one support

Performance Monitoring & Reporting

Track and analyze Service Desk metrics (e.g., SLA compliance, response times, ticket volumes, backlog)

Prepare regular operational reports for IT management

Identify trends, recurring issues, and improvement opportunities based on service data

Drive corrective actions to address performance gaps

Customer & Stakeholder Engagement

Act as a key point of contact for Canadian business stakeholders regarding Service Desk performance and concerns

Communicate effectively during major incidents, service disruptions, or priority escalations

Ensure consistent, professional communication with end users

Process Improvement & Quality Assurance

Continuously review and improve Service Desk processes, workflows, and documentation

Ensure knowledge base articles and standard operating procedures are current and accurate

Promote automation and self-service where appropriate to improve efficiency

Support IT initiatives related to service improvement, tool enhancements, and user experience

Tools, Security & Compliance

Ensure Service Desk tools (ticketing, monitoring, remote support) are used consistently and effectively

Enforce access management, data protection, and security policies within Service Desk activities

Support audits and compliance requirements related to IT support services

Application Support & Operations

Provide Tier 2 support for Canadian internal line of business applications, including incident investigation, root cause analysis, and resolution

Monitor application performance, availability, and error logs to proactively identify issues

Perform regular application health checks and maintenance tasks

Liaise with the Facilities team to coordinate building access, workspace support, and vendor services, ensuring a safe, functional, and productive work environment

Qualifications:

Experience leading or supervising an IT Service Desk or support team

Strong knowledge of ITIL service management practices

Excellent people management, coaching, and communication skills

Experience with ticketing systems and service desk performance reporting

Ability to handle escalations, prioritize under pressure, and make sound decisions

Strong customer service mindset and stakeholder management skills

Experience supporting enterprise or line-of-business applications

Strong troubleshooting and analytical skills

Ability to communicate effectively with both technical and non-technical stakeholders

Strong documentation and organizational skills

A ITIL Foundation certification or equivalent experience would be preferred

Experience supporting enterprise applications and end-user environments would be considered an asset

Experience working with geographically distributed teams is preferred

Familiarity with Service Desk automation and self-service solutions is preferred

Experience with SaaS, cloud-based, or enterprise applications (e.g., M365, ERP, CRM systems) is preferred

Experience working with third-party vendors would be considered an asset

Why Work with EP:

Flexible work hours
Group RRSP with employer matching
Hybrid work environment
Extended health and dental insurance / benefits
Wellness Wallet (HealthCare Spending Account)
Movie ticket reimbursement
Casual dress code
Employee snack program
Employee Assistance Program (EAP)
Work lunches and events
Paid time off
Tuition reimbursement program

Working conditions

Conditions are normal for an office environment
Hybrid work

Compensation:
This position offers an expected compensation of $80,000–$115,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Apply Now

Refine Your Search

insurance operations support jobs in simcoe, on

IT Support Operations Lead

Service Advisor, Shop Team Lead

AZ Truck Driver | Competitive Pay | Consistent Miles

Service Technician

Heavy Equipment Mechanic

Clinical Pharmacist - Relocate to Sault Ste. Marie

After-Hours Support - Dispatch

Underground Heavy Duty Mechanic

Heavy Civil Equipment Operators - Ontario Projects

Agricultural Parts Advisor

Bottega Visibility Manager (Ontario OR Quebec)

CNC Machinist

Community Manager

Operations Manager - Peel

Payroll Operations Lead

Service Technician - Automotive Lifting Equipment

Licensed Plumber 306A

Flour Milling Production Associate

Senior Cloud Engineer

Account Manager - Automotive

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