Job Number: 55599
**This posting is for one (1) casual on-going position**
The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community.
Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individuals with excellent communication skills to assume the following responsibilities:
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Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
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Perform data entry, removal and maintenance of agency records on the CPIC system.
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Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
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Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
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Transcribing live information using radio operations and telephone.
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Retrieving and re-filing files.
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Performing other related duties as required.
Qualifications:
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High school diploma or equivalent. Incumbents must complete a CPIC training course within two (2) years of appointment. A minimum of three (3) years of progressively responsible experience within a Police/Court environment or a specialized area including experience in data entry and retrieval from data bases. Experience in radio communications is an asset.
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Extensive experience in data entry and retrieval of information from databases.
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Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
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Excellent ability to transcribe information with a high degree of accuracy.
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Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
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Experience in radio communications would be considered an asset.
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Strong reading and comprehension skills.
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Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
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Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
Hours of Work: Up to 20 hours per week, rotating 12-hour shifts to provide 24-hour coverage, 7 days per week.
Salary Range: 21B, Salary Grade: 008, $26.27 - $32.92 (Hourly), $2,101.80 - $2,637.80 (Bi-Weekly), $54,855.94 - $68,743.22 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
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The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
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We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
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Include a current resume and covering letter with your online application.
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Applicants may be tested.
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As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re- Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international=qualifications-assessment.aspx) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada (https://canalliance.org/en/default.html). Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
HR Technician: KJ
Classification Title: CPIC Information Operator I
Posting Date: Jul 7, 2026
Closing Date: Jul 21, 2026 11:59:00 PM
Number of Openings (up to): 1 - Casual Ongoing Part-time
Union : CSU 52
Department: Information Management Branch
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton
