St. Stephen, Nb Customer service Jobs – 24 Openings This Week

Call Center Manager
1 Clean Air —New Brunswick
- $50,000–$70,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
Quick apply
3d
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
13d
Automotive Sales Professional - Downey Ford Sales – St. Stephen, NB
Downey Auto Group —St. Stephen, NB
- Full-time
- Sales
- Customer service
- Driving
- Dental care
Quick apply
Casual PPT Retail Sales Associate
New Brunswick Liquor Co —Saint Andrews, NB
- $26.79 an hour
- Weekends as needed
- Microsoft Powerpoint
- Bilingual
- Sales
Quick apply
2h
Seasonal Room Attendant Summer 2026
Algonquin Resort —Saint Andrews, NB
- Weekends as needed
- Customer service
- Hotel
- Time management
Quick apply
Sales & Finance Manager
Kamloops Mazda —Canada
- $42,000–$200,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
Director, Brand & Creative Management (Bilingual)
Farm Credit Canada —Canada
- $140,280–$189,780 a year
- Full-time
- Hybrid work
- Bilingual
- Marketing
- English
2d
Insurance Advisor - Sales - base salary + commission role
Cheep Insurance —Canada
- $31,500–$41,500 a year
- Full-time
- Remote
- Sales
- Customer service
- Microsoft Office
- Dental care
- Paid time off
Quick apply
7d
Area Sales Manager - Calgary
Bidadoo Inc —Canada
- $80,000–$100,000 a year
- Full-time
- Remote
- Sales
- Presentation skills
- Computer skills
Quick apply
Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
- Sales
- Engineering
Quick apply
Director of Sales
Stella-Jones Inc. —Canada
- Full-time
- Sales
- Customer service
- Engineering
- Disability insurance
- Dental care

Discover related jobs

Based on your search for customer service jobs.

Guest Service Agent Night
Algonquin Resort —Saint Andrews, NB
Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Thoroughly understand and adhere to proper credit, check-cashing,…
Quick apply
11d
Seasonal Guest Service Agent Summer 2026
Algonquin Resort —Saint Andrews, NB
Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Thoroughly understand and adhere to proper credit, check-cashing,…
Quick apply
4d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Automotive Dealership Salesperson
Race Toyota —Lindsay, ON
Valid G driver’s license. Conduct detailed vehicle walk-throughs with customers, explaining key features and technologies. Respond to internet and phone leads.
$40,000–$80,000 a year
Quick apply
Experienced Dental Admin / Front Desk
Scougog Dental- Port Perry —Port Perry, ON
Handle administrative tasks such as filing, data entry, and correspondence. Manage multi-line phone systems to schedule appointments, answer inquiries, and…
From $28 an hour
Quick apply
3d

Show more jobs in cities nearby

I want to receive the latest job alerts for customer service in st. stephen, nb

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service jobs near st. stephen, nb

Call Center Manager

1 Clean Air -
New Brunswick

Quick apply

Job details

Permanent | Full-time
$50,000–$70,000 a year
3 days ago

Qualifications

Bilingual
CRM software
French
Sales
Call center
English
Microsoft Office
AI
Time management

Full job description

About Us

1 Clean Air is a leading provider of air duct cleaning, HVAC, mold, and insulation services across Ontario and Québec, serving residential, commercial, industrial, and governmental clients. Since 1985, we have built our reputation on quality, integrity, and customer care, helping customers maintain clean, healthy, and energy-efficient indoor environments.

Position Overview

We are seeking a highly organized, proactive, and results-driven Bilingual Call Center Manager to lead our sales and customer service teams. This role owns three things above all: coaching the team to perform, monitoring performance against clear targets, and becoming the in-house expert on every service and product we sell — then transferring that knowledge to every rep.

The role is responsible for driving revenue performance, improving conversion rates, maintaining strong customer experience standards, and ensuring accountability across the call center. We are a technology-forward operation, so we are especially interested in candidates who have used (or experimented with) AI tools inside a CRM, support software, or phone system to coach faster, work smarter, and convert better.

Key Responsibilities

Coaching & Team Development

Provide daily, hands-on coaching through live call monitoring, recorded call reviews, and structured one-on-ones.
Build individual development plans and scorecards tied to conversion, revenue, and quality.
Train, motivate, and hold the team accountable to sales targets, KPIs, and service standards.

Performance Monitoring & Accountability

Track, analyze, and report on call volume, booking rate, close rate, revenue per rep, average ticket, follow-up SLAs, and QA scores.
Run a daily and weekly accountability rhythm (huddles, dashboards, target reviews) that keeps the team focused on results.
Identify performance gaps and implement process improvements, reporting systems, and team structures to lift results.

Product & Service Expertise (Own the Knowledge)

Develop deep working knowledge of our full service line — air duct cleaning, HVAC, mold remediation, and insulation — across residential, commercial, industrial, and governmental segments.
Ensure every rep can accurately explain each service, qualify customer needs, and position the right solution with confidence.
Own and maintain a living knowledge base — scripts, FAQs, objection-handling guides, and service explainers — so product knowledge stays consistent and current across the entire team.

AI, CRM & Tools

Leverage AI-powered tools across our CRM, support software, and phone system to improve coaching, efficiency, and conversion (e.g., call transcription and scoring, conversation intelligence, AI-assisted QA, automated follow-ups, voice/IVR).
Identify, test, and roll out AI and automation opportunities that reduce manual work and surface actionable insights.
Maintain data hygiene and workflow automation in the CRM so reporting and follow-up are reliable.

Sales Process & Revenue Growth

Drive revenue growth by improving scripts, sales processes, objection handling, lead follow-up, and customer communication.
Optimize the full lead-to-booking journey to raise conversion at every stage.

Operations & Coordination

Coordinate scheduling, dispatching, and follow-up processes to maintain a smooth workflow and excellent client experience.
Develop and maintain Standard Operating Procedures, scripts, training materials, and documentation systems.
Work closely with leadership to provide clear reporting on team performance, revenue opportunities, operational issues, and improvement plans.

Qualifications

Minimum 4 years of proven experience in call center management, ideally in a sales-driven or home/field-services environment.
Strong ability to lead a sales-focused team and manage performance based on revenue, conversion rates, KPIs, and customer experience.
Strong sales skills.
Ability to work 24/7, and availability beyond working hours.
Demonstrated coaching ability — you develop people, not just monitor them.
Comfort using data, reports, dashboards, and performance metrics to make decisions.
Hands-on experience with CRM systems and workflow/automation tools; experience using AI tools in a CRM, support platform, or phone system is a strong asset.
Aptitude and appetite for learning technical service offerings and teaching them to others.
Excellent organizational, time management, problem-solving, and multitasking skills.
Excellent communication and interpersonal abilities; Bilingualism in English and French is required.
Proficiency with Microsoft Office.
Ability to lead, adapt, and make decisions in a fast-paced, performance-driven environment.

Why Join Us

Join a reputable, fast-growing company with a strong presence in Ontario and Québec.
Lead a key revenue-generating team with real ownership and impact.
Work in a technology-forward environment where AI and automation are encouraged, not resisted.
Collaborative, supportive, and family-oriented culture.
Opportunity for professional growth and advancement.
Competitive salary and benefits package.

Pay: $50,000.00-$70,000.00 per year

Application question(s):

What was the approximate monthly revenue generated by the call center or sales team you managed?
What KPIs did you track on a daily or weekly basis to improve team performance, conversion rates, and customer experience?
What CRM, support, or phone systems have you managed, and have you used any AI or automation tools within them? Briefly describe how.

Experience:

Call Center Management: 3 years (required)

Language:

French and English (required)

Work Location: Remote

Quick apply

Refine Your Search

customer service jobs in st. stephen, nb

Call Center Manager

Customer Service Manager

Automotive Sales Professional - Downey Ford Sales – St. Stephen, NB

Casual PPT Retail Sales Associate

Seasonal Room Attendant Summer 2026

Sales & Finance Manager

Director, Brand & Creative Management (Bilingual)

Insurance Advisor - Sales - base salary + commission role

Area Sales Manager - Calgary

Sales Representative - Engineering Services

Director of Sales

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for customer service in st. stephen, nb

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected